Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify over bluetooth and carplay

Spotify over bluetooth and carplay

 

Plan:

Premium

 

Country

USA

 

Device

iPhone X

 

Operating System

iOS 12

 

Spotify Version: 8.5.3.784

 

My Question or Issue

I actually have two questions:

1. when I connect spotify to my car using bluetooth, although I can see the title and artist of the song I'm currently playing, I can't browse the playlist. Other apps like Apple Music, Overcast, etc. do not have this problem. So I don't see why Spotify can't have this feature.

 

2. when I open spotify using apple carplay, most of the time (8 out of 10) it doesn't work. It will just show me a blank screen and I'm using a lightening cable to connect my iphone to my car.

 

Just in case you need information about my car (although I don't see why as I've seen similar problem for users with different car models), I'm having a 2018 Audi Q5. 

 

 

 

Reply
1 Reply

Hi there!

 

1. That's the new Car View for iOS. You can learn more about it's features here.


2. I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

Could you also try updating to iOS 12.2?

I'll see what I can suggest next!

Suggested posts