Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify premium bug on iPhone 5

Spotify premium bug on iPhone 5

I have functioning Spotify premium for my account, and I have 0 commercials and I can select any song I want. However, I cannot rewind/fastforward on the bar for the song duration, I cannot shuffle and I only get 5 skips of a certain song before it tells me:

 

"You've discovered a premium feature - start your free Spotify premium test period to unlock it."

 

All of these are things that occured when I did not, in fact, have premium. I got it a couple of days ago, I have tried logging in and out of my account, restarting my device and restarting Spotify; nothing works. Is this a bug and if so, please fix it. It gets annoying when I cannot skip ahead in songs or when I need to constantly unlock my phone and manually select new songs to play instead of just hitting "next".

Reply
0 Replies

Suggested posts