Spotify starting random songs

[sunny17012000]

Plan

Premium

Country

Germany

Device

(iPhone 😎

Operating System

(iOS 13.3.1)

My Question or Issue

Since yesterday, after I start Spotify I get the question to play spotify on the web browser which I always deny. Furthermore few seconds after I start to play my favourite songs Spotify switches to some random songs I’ve never heard before. I’ve tried everything from turning off my phone to deleting Spotify to crating a new password. I also tried other recommendations like turning off shuffle play or cleaning queue but nothing worked for me. I need help please!!!!!

[Emilia_8]

Hello @sunny17012000, 

Thank you for reaching out here in the Community! 

It's good to know that you've already taken some steps.

If you see suspicious activity on your Spotify account:

1. Go to your account page and click SIGN OUT EVERYWHERE. 
2. Open the password reset form in a private/incognito window, and choose a strong password you haven't used before.

It's also strongly advised that you change the password for:

• The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
• Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
• Any service where you use the same password as Spotify.

Make sure to check this article as well, in order to protect your Spotify account. 

If after following those steps, the issue still persists, you can reach out to Customer Support.
You can find the contact form here.

I hope it helps!