Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69091 Views
  • 16 replies
  • 37 likes
  • 69091 Views
  • 16 replies
  • 37 likes

Superuser Contribution spelling mistake in the german version / "Künstle*innen"

The "Search" field does not contain "artist" (Künstler) but "Künstle*innen". The word does not exist, isn't readable and looks silly and at first glance robs the app of the impression of professionalism. Also in german, we only use apostrophe (but in...

  • Casual Listener
  • The "Search" field does not contain "artist" (Künstler) but "Künstle*innen". The word does not exist, isn't readable and looks silly and at first glance robs the app of the impression of professional...
  • nicodemus1986
  • Casual Listener
  • 556 Views
  • 3 replies
  • 0 likes
  • 556 Views
  • 3 replies
  • 0 likes

Superuser Contribution My phone will randomly switch songs without me touching it

PlanPremiumCountryCanadaDeviceIphone XrOperating SystemiOS 13.3.1 My Question or IssueI can barely use spotify cause it wont stop switching through random songs that arnt even on my playlist

  • Visitor
  • Plan Premium Country Canada Device Iphone Xr Operating System iOS 13.3.1   My Question or Issue I can barely use spotify cause it wont stop switching through random songs that arnt eve...
  • Ivan
  • Spotify Legend
  • 799 Views
  • 1 replies
  • 0 likes
  • 799 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't listen to a specific artist for more than 20 minutes

I am on a free plan, iPhone XR, on ios 13.3.1 and on the spotify version 8.4.45 at the time of posting. For about a week everytime i decide to listen to a specific artist the songs continue crashing. I'll be listening to an album of theirs and after ...

  • Casual Listener
  • I am on a free plan, iPhone XR, on ios 13.3.1 and on the spotify version 8.4.45 at the time of posting. For about a week everytime i decide to listen to a specific artist the songs continue crashing....
  • alumiiiniiium
  • Casual Listener
  • 825 Views
  • 2 replies
  • 0 likes
  • 825 Views
  • 2 replies
  • 0 likes

Superuser Contribution I have an Iphone and my music on spotify keeps skipping.

PlanPremiumCountry DeviceiPhone 8 My Question or IssueMy songs keep skipping and changing. This is extremely annoying. I need my music

  • Visitor
  • Plan Premium Country   Device iPhone 8     My Question or Issue My songs keep skipping and changing. This is extremely annoying. I need my music
  • Mario
  • Spotify Legend
  • 1431 Views
  • 2 replies
  • 0 likes
  • 1431 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't enable explicit content (iphone app)

I'm in the USA, using the iPhone app, iOS 10, and have a premium account. I downloaded an album, tried to play it, got a pop up telling me to set my settings to allow it to play. So I go to the settings, turn the filter "off" (e.g. set it to green), ...

  • Visitor
  • I'm in the USA, using the iPhone app, iOS 10, and have a premium account. I downloaded an album, tried to play it, got a pop up telling me to set my settings to allow it to play. So I go to the setti...
  • Mario
  • Spotify Legend
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOWNLOAD_ZIP: Young Nudy - ANYWAYS [ALBUM] MP3

This post was removed for violating the Community Terms and Conditions, specifically "Avoid promoting unauthorized links to music on channels other than Spotify". For more information please read here: https://community.spotify.com/t5/Music-Chat/Must...

  • Spotify Legend
  • This post was removed for violating the Community Terms and Conditions, specifically "Avoid promoting unauthorized links to music on channels other than Spotify". For more information please read her...
  • 454 Views
  • 0 replies
  • 0 likes
  • 454 Views
  • 0 replies
  • 0 likes

Superuser Contribution Rearranging songs in queue on iPhone causes the app to wig out

Plan: PremiumCountry: USDevice: iPhone 8OS: iOS 13.3.1 (problem has persisted through many updates of both OS and app) When there are songs in the Queue (rather than Up Next), the last song in the list just disappears and is replaced by a blank space...

Screen Shot 2020-02-19 at 1.03.07 PM.png
  • Casual Listener
  • Plan: Premium Country: US Device: iPhone 8 OS: iOS 13.3.1 (problem has persisted through many updates of both OS and app)   When there are songs in the Queue (rather than Up Next), the last...
  • magnoIias
  • Casual Listener
  • 724 Views
  • 2 replies
  • 0 likes
  • queue
  • 724 Views
  • 2 replies
  • 0 likes

Superuser Contribution [iOS] [Playlist] Order Playlist thru iOS Mobile App

PlanPremiumCountryUSDeviceiPodOperating SystemiOS 10 My Question or IssuePlease add the ability to order my playlists thru the iOS mobile app. I can order the playlists on my desktop and then sync mobile to that Ofer, but I’d like to have that work i...

  • Music Fan
  • Plan Premium Country US Device iPod Operating System iOS 10   My Question or Issue Please add the ability to order my playlists thru the iOS mobile app. I can order the playlists on my...
  • Ivan
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album cover

I have premium and something changed and now the shuffle play button doesn't work it only pauses and plays. Also it forces the album covers to be next to song names and the bar below if there is a way to change that I would love to know.

  • Visitor
  • I have premium and something changed and now the shuffle play button doesn't work it only pauses and plays. Also it forces the album covers to be next to song names and the bar below if there is a wa...
  • Mario
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS] Spotify for Artists, register as a podcaster

So is there any way to register to spotify for artists as a Podcaster? Or is there an extra ios app for Podcasters? Or is the only way to manage to visit podcasters.spotify.com? Cheers

  • Visitor
  • So is there any way to register to spotify for artists as a Podcaster? Or is there an extra ios app for Podcasters? Or is the only way to manage to visit podcasters.spotify.com?   Cheers
  • Ivan
  • Spotify Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution “Don’t play this” button missing from discover weekly and release radar

Device(iPhone 7, iPad Air 2019)Operating System(iOS) My Question or IssueAs per topic. The dislike/don’t play/remove button is not available anymore on both discover weekly and release radar. As I’ve checked the Spotify website, those are still featu...

  • Newbie
  •   Device (iPhone 7, iPad Air 2019) Operating System (iOS)   My Question or Issue As per topic. The dislike/don’t play/remove button is not available anymore on both discover weekly a...
  • Ivan
  • Spotify Legend
  • 662 Views
  • 1 replies
  • 1 likes
  • 662 Views
  • 1 replies
  • 1 likes

Test

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTest

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Test
  • 348 Views
  • 0 replies
  • 0 likes
  • test
  • 348 Views
  • 0 replies
  • 0 likes

Stream from Premium via AirPlay no cross fade

PlanPremiumCountryAustraliaDevice(iPhone Xs Steaming to Yamaha RX-VOperating System(iOS 13.3) My Question or IssueWhen using airplay to play from my iphone to my Yamaha RX-V amp the music doesn’t inherit the setting from my account - in particular cr...

  • Visitor
  • Plan Premium Country Australia Device (iPhone Xs Steaming to Yamaha RX-V Operating System (iOS 13.3)   My Question or Issue When using airplay to play from my iphone to my Yamaha RX-V ...
  • 595 Views
  • 0 replies
  • 1 likes
  • 595 Views
  • 0 replies
  • 1 likes

CarPlay Controls Bugged

PlanPremiumCountryUnited StatesDeviceiPhone XROperating SystemiOS 13.1.3 My Question or IssueFor a few months, if I’m playing Spotify on CarPlay, pressing the seek back button (on steering wheel, dashboard, or on locked phone) will change to the prev...

  • Visitor
  • Plan Premium Country United States Device iPhone XR Operating System iOS 13.1.3   My Question or Issue For a few months, if I’m playing Spotify on CarPlay, pressing the seek back butto...
  • 675 Views
  • 0 replies
  • 4 likes
  • 675 Views
  • 0 replies
  • 4 likes

Automatically logged in Spotify after a factory restore (iOS) ?

Hello there! I restored my iPhone 8 to factory defaults and set it up as a brand new iPhone. Then I updated to the iOS 12 Public Beta 3. I proceeded with downloading all of the apps that I use, including Spotify.Here's the weird part - when I opened ...

  • Visitor
  •   Hello there!   I restored my iPhone 8 to factory defaults and set it up as a brand new iPhone. Then I updated to the iOS 12 Public Beta 3.   I proceeded with downloading al...
  • drfrogsplat
  • Regular
  • 2716 Views
  • 2 replies
  • 0 likes
  • Login
  • 2716 Views
  • 2 replies
  • 0 likes

Local files playlist created on Windows desktop is empty on iPad

Plan Premium (Family)Country AustraliaDevice PC and iPad Pro 2018Operating System Windows 10 and iOS 10 My Question or IssueUnfortunately we have a mixed environment of Windows / Android / iOS devices in our family. As main Spotify device at home I u...

  • Newbie
  • Plan Premium (Family) Country Australia Device PC and iPad Pro 2018 Operating System Windows 10 and iOS 10   My Question or Issue Unfortunately we have a mixed environm...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Browsing on car stereo when connected via BT

Does anyone know how to browse in Spotify from your car stereo when connected to iphone via Blutooth? My previous stereo wouldnt do it, and stereo in my new car wont either. Toyota say it is a limitation of spotify as I can browse from the stereo whe...

  • Visitor
  • Does anyone know how to browse in Spotify from your car stereo when connected to iphone via Blutooth? My previous stereo wouldnt do it, and stereo in my new car wont either. Toyota say it is a limita...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

"Albums" tab now only displays FULL albums I've "Liked" and absolutely ruins how I browse

As stated, the option I once had to view ALL of the music I had saved (in alphabetical order from artist) under my albums tab is now gone. Instead I now have to scroll through THOUSANDS of songs under the "Songs you've liked" playlist just to browse ...

  • Casual Listener
  • As stated, the option I once had to view ALL of the music I had saved (in alphabetical order from artist) under my albums tab is now gone. Instead I now have to scroll through THOUSANDS of songs unde...
  • suetyfiddle
  • Visitor
  • 1697 Views
  • 4 replies
  • 4 likes
  • 1697 Views
  • 4 replies
  • 4 likes

Superuser Contribution how to sync my spotify local files to my ipad

PlanPremiumCountryUSADeviceiPhone 6sOperating System(iOS 10 My Question or IssueNo matter what I try, I can't get my iPhone to sync local files from my laptop. Every post I've seen about this issue is way out of date. I also do not have cell service ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 6s Operating System (iOS 10   My Question or Issue No matter what I try, I can't get my iPhone to sync local files from my laptop. Every post I'v...
  • Btothek
  • Visitor
  • 3274 Views
  • 7 replies
  • 0 likes
  • 3274 Views
  • 7 replies
  • 0 likes

Carplay doesn't update podcast list

PlanFreeCountryUSDeviceiPhone 10SMaxOperating SystemiOS 13.3.1 My Question or IssuePodcasts aren't downloading automatically, but thats not the real problem here. When I then manually download them, if my phone is already connected to Carplay the lis...

  • Visitor
  •   Plan Free Country US Device iPhone 10SMax Operating System iOS 13.3.1   My Question or Issue Podcasts aren't downloading automatically, but thats not the real problem here. Whe...
  • 961 Views
  • 0 replies
  • 1 likes
  • 961 Views
  • 0 replies
  • 1 likes