Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify with iPhone X and Wlan Trouble

Spotify with iPhone X and Wlan Trouble

Hello,

 

For a few weaks or month i have these problem:

When i start Spotify on my iPhoneX with Wlan Connection there is only the load screen or it shows the screen that Spotify is "offline". I cant search to new songs. I can only play offline music.

Sometimes when i try to restart Spotify, connection is up for 1-2 seconds and i can start a song but connection lost after a few seconds again.

 

Here some infos what did i try:

-checked internet connection with Wlan on my iPhone X (e.g. Youtube works fine)

-Spotify and iOS is up to date

-Spotify works fine with mobile data with 3G

-On my old iphone 5, connection is up too on the same Wlan

-Spotify works fine on my PC with Lan

-i have reinstalled Spotify on my iPhone X

-i have restart and reset the FritzBox

 

any ideas what can i try to solve this issue?

Reply
0 Replies

Suggested posts