Sync problem

[ChristianPP]

Okay, I've searched the forum - couldn't find an answer.

My Phone 5 with the newest iOS (iOS 7?) won't sync my local files. I have spotify unlimited. There is 21 GB of free data. I connect my computer and iPhone to the same wifi, and it pops up in spotify, but it won't sync. 

I've tried different things; restarting spotify, deleting the app and tried other wifi's.

When i go into Devices and click on the name of the iPhone, i can see all the playlists but none syncs. If i try to click 'Manually choose playlists to sync' and try to 'tick' one of the boxes the tick disappears instantly. This also happens with the box 'Local files'. If i click on local files i have loads of songs in the libary..

Soo, what to do?

Kind regards,

Christian

[Joe]

Do you have a subscription or a free account?

[ChristianPP]

I have spotify unlimited

[ChristianPP]

Bump

[Joe]

Hi. Sorry about the delay in getting back to you. Could you please try the steps outlined in this post and let me know what happens. Thanks.

[ChristianPP]

Nothing happens.. Is it supposed to start syncing automaticly? 

Also, no worries; thanks for helping!

[Joe]

Yes, once you make a playlist available offline on your phone it should staart synching. What happens if you try that?

[ChristianPP]

If you mean on my phone, nothing happens.. I flip the Available offline "switch" and nothing happens.. 

[Joe]

This is after restarting your phone by holding the Home and Lock buttons together for 10 seconds to restart your device?

[Peter__]

If you are using Windows 7/8, can you try completely disabling Windows Firewall (and other security software) temporarily? 

I've found with a recent update my windows firewall appears to play funny with Spotify synching. 

Peter

[ChristianPP]

Yup, I've restarted my phone several times, and even reinstalled my Spotify app..

Just tried disabling Windows Firewall, and it didn't work.

I feel like i'm running out of options? 🙂

[ChristianPP]

Bump....

[Peter__]

Sorry for the delay on this, been a bit busy lately! 

Can you just confirm can you see your phone under "Devices" in the Spotify desktop client? 

Peter

[ChristianPP]

No worries! 

Yeah, i can see it under Devices. Check the attachment

[Peter__]

That is weird, how many local files do you have? 

They defintely haven't been synced to "Local Files" on your iOS app? 

Peter

[ChristianPP]

So weird! Nope - 0 tracks in Local Files on my iOS app.

[ChristianPP]

And i have about 1100 local tracks on my computer