Tengo la cuenta me descuentan y no puedo escuchar nada ,quiero el duo

[#1]

Quiero sin propaganda

[OscarDC]

Hey there,

Thank you for reaching out to the Community and welcome. Hope you don't mind me replying in English, as that's the official language of the Community!

If you’ve already subscribed to a Premium plan, you should be able to use all the features immediately. However, if the account keeps showing ads, it’s possible that you’ve logged in to a different account by mistake. In this case, we'd first recommend logging out and back in following the steps in this article.

If the issue persists, it's possible that the Premium account has different credentials to log in to. Since an account could be created with a Facebook profile, a Google/Apple account, or a phone number, we'd also suggest trying out these other methods to see if the issue persists. 

In case that the account doesn't show the Premium subscription after this, as we cannot access users’ accounts from the Community, we'd recommend contacting our Customer support directly so they can check the account and help you further. 

Hope this helps. If anything else comes up, the Community will be here for you.