Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Un-downloadable songs

Solved!

Un-downloadable songs

I recently purchased spotify premium. I downloaded a playlist so i could listen to it offline on a plane trip. The majority of the songs downloaded except for a select few. Surely this isn't a liscensing problem? Any ideas as to why this is happening?

Reply

Accepted Solutions
Marked as solution

Hi @ColonelMustard,

 

Have you tried a clean reinstall?

 

 

If you downloaded all songs from Spotify (and not your local files), this is definitely not a liscencing problem.

 

Please note that there is a setting called "sync over cellular" and if that's not turned on your music won't sync over 3G/4G.

 

Make sure you have enough space in your device. Spotify won't start synching normally unless you have 500MB-1GB of free space.

 

Check the Firewall - this might also be the cause.

 

Let me know if any of this helps ๐Ÿ™‚

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Marked as solution

Thanks! It actually worked!

View solution in original post

4 Replies
Marked as solution

Hi @ColonelMustard,

 

Have you tried a clean reinstall?

 

 

If you downloaded all songs from Spotify (and not your local files), this is definitely not a liscencing problem.

 

Please note that there is a setting called "sync over cellular" and if that's not turned on your music won't sync over 3G/4G.

 

Make sure you have enough space in your device. Spotify won't start synching normally unless you have 500MB-1GB of free space.

 

Check the Firewall - this might also be the cause.

 

Let me know if any of this helps ๐Ÿ™‚

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Marked as solution

Thanks! It actually worked!

Great!! Was it the Firewall?
Please don't forget to give kudos/accept as solution ๐Ÿ™‚
BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

I don't know. I reinstalled it and everything worked.

Suggested posts