Unable to Delete Spotify App

[michelle0306]

Plan: Free

US

Device

(iPhone 6S Plus)

Operating System

(iOS 14.2)

My Question or Issue

Hello all, 

I was recently trying to solve an issue where Spotify would crash whenever I tried playing certain playlists. I decided to reinstall the app, and while this would solve the problem temporarily, the playlists continued to crash after a while. However, the last time I tried to reinstall, Spotify came back with a white background and gray cross-cross line icon instead of the regular Spotify logo. I tried deleting again, restarting my phone, etc. But it keeps coming back, even when it seems I've deleted it. I tried to delete it from settings (general - storage), but it won't even show up there. The app store says it's already installed... so I cannot even try reinstalling it. 

How can I resolve this issue?

Thanks for all answers in advance. 

[Ver]

Hey @michelle0306,

Thanks for reaching out to us 🙂

Could you try these steps and run a clean reinstall? This one is more thorough than the usual one. It's also a good idea to make sure that all the necessary permissions are enabled for the app.

If the issue persists, you can send us a screenshot of how the app looks on your phone. We'll investigate this further.

Let us know how it goes. If you have questions, you know where to find us. 

[michelle0306]

Hey @Ver, 

Thanks for taking the time to read my post and provide a solution. 

Unfortunately, I could not perform a clean reinstall of my app, as it requires for me to be able to open the Spotify app, something I cannot currently do. 

The picture attached shows how the app currently looks on my home screen. 

[Mihail]

Hey @michelle0306,

Thanks for getting back to us and for the screenshot.

In that case, could you let us know if the issue persists if you remove the app for your iPhones storage and reinstall it? Just start the instructions that @Ver posted from step two. Don't forget to restart your device, this is a very effective, but often overlooked step.

Hope you find this useful. Keep us posted how you get on.

[michelle0306]

Hey @Mihail, 

Thank you for your response. 

The problem is, I can't quite find Spotify on my list of apps in General --> Storage. I noticed the apps were loading somewhat slowly on the list so I waited about five minutes total to see if Spotify would show up, but still no. 

Please let me know what else I can try!

Thank you in advance, 

Michelle

[CarlosE]

Hi @michelle0306,

Thanks for keeping in touch.

Just to cover all our bases, did you try restarting your phone? Let us know if that makes any difference.

We'll be looking out for your reply.

[michelle0306]

Hi @CarlosE, 

Thanks so much for providing a suggestion. I had already tried to restart my phone, and nevertheless, the app continued to look the way it does on the screenshot I provided. 

But I can now tell you that once I updated my phone to IOS 14.3, the Spotify app disappeared as it should and I was able to redownload on the app store. 

My guess is that it wasn't an issue with the app, but instead my phone. All seems to work as of now-- but thank you so much for all of your help!!

Best, 

Michelle

[Ivan]

Hey @michelle0306, 

Thanks for keeping us in the loop. 

We’re happy to hear this is fixed for you.

If you have any questions we're always one post away. 

Еnjoy your music!