Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Weird UI Glitches on IOS

Weird UI Glitches on IOS

The IOS app has weird bugs that cuts off song titles in Japanese 

348E994B-9E01-4CD5-95F5-5E5C1F6154AF.png
019A5461-3BA3-40A7-9DBF-30B66A88CDC6.png
65D89DA7-B058-4E57-AB9F-6B979CFA810E.png
Reply
7 Replies

Hi there @Marcusayhi,

thanks for reaching out !

 

I would recommend performing a clean reinstall following the steps provided here. You can also try changing the UI sizing of your device and try zoomin in/ out.

 

You can check this Apple support article for info.

 

Let me know how it goes 🙂

Thanks for the suggestion! Unfortunately I have already tried that before hand including changing the UI size and reinstalling the app 😞

Hi @Marcusayhi,

 

Could you check if this issue is happening with the song titles in other languages as well or is only in Japanese?

 

I would also like to ask you for the song link if possible.

 

Thanks for your cooperation 🙂

Hi there! It’s only occurring on Japanese titled songs. Here’s just one song with a Japanese title https://open.spotify.com/track/185Wm4Mx09dQG0fUktklDm?si=jLNAwCpdQyaCY-SiOQdQmQ

Hi @Marcusayhi,

 

I checked this song on my device and it seems fine.

Can you please provide the link of a song which appears cut off on your device?

 

Thanks for your cooperation 🙂

 

It appears on any Japanese titled songs 

 

15E2474C-998C-4D7A-A362-01EE07E5D38D.png

Hi @Marcusayhi,

 

Could you please try using the same device with another account to see if that changes anything?

 

If you can't see the whole title, i'd love to ask for the following info  so a closer look can be taken:

- Did this occur after an update?

- A video recording of what your are seeing if possible

- Your current Spotify version on this device as well as the device type and OS version

 

Thanks for your cooperation 🙂

Suggested posts