When I’m playing my music with my headphone, it keeps switching to web player ( firefox)

[Mei5]

 
I do not have any web player (Firefox) for Spotify being on . 

Plan

Premium

Country

Device

iPhone XR 

Operating System

 IOS 14 

My Question or Issue

[Billy-J]

Hey @Mei5, help's here!

Just to confirm, when you play music with your headphones on your iPhone, it plays on the web player on the phone or the computer? If this is the case, I'd like to see what's happening in some more detail. If you can, attach a screen recording of what you're seeing so I can take a closer look at this.

Keep me posted.

[Mei5]

Hi @Billy-J , I am using my phone’s Spotify app.

[Billy-J]

Hey @Mei5, 

Thanks for the quick response. Let's see if the problem is with the headphones itself or the device. 

Could you let me know what headphones you're using? Have you tried restarting your device? What device is connected to the headphones and what device is being switched to the web player when the headphones are connected? Does this happen all the time or in certain situations? 

Keep me posted.

[Mei5]

Hi @Billly-j , Is not exactly headphone , but an AirPod . Yes I tried to restart my phone , delete the app , change pw , logout from all the device and log in again . From my Bluetooth of my AirPod which Connected to my phone switch to some random web player (firefox) . This is the first time experiencing this .

[Billy-J]

Hey @Mei5,

Got it. What AirPods model do you have? And what device are you experiencing this on? Let me know the model name, and current software version.

Keep me in the loop.