Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64680 Views
  • 16 replies
  • 37 likes
  • 64680 Views
  • 16 replies
  • 37 likes

[iOS][Your Library] Music not advancing to next track when using shuffle

When shuffling either my liked songs or an artist radio playlist it will finish a song and not advance to the next track. It does it intermittently and does not yet seem to do it when playing sequentially. I can hit next and it continues playing. Str...

  • Visitor
  • When shuffling either my liked songs or an artist radio playlist it will finish a song and not advance to the next track. It does it intermittently and does not yet seem to do it when playing sequent...
  • 328 Views
  • 0 replies
  • 0 likes
  • iOS
    Your Library
  • 328 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts won't play via spotify connect

PlanPremiumCountryNorway DeviceiPhone 8 and revo superconnect My Question or IssueHi, I can play songs, but not podcast from my phone to my Revo Superconnect. It just won't start the podcast when it is connected to the Revo.

  • Regular
  • Plan Premium Country Norway   Device iPhone 8 and revo superconnect   My Question or Issue Hi, I can play songs, but not podcast from my phone to my Revo Superconnect. It just won'...
  • Elena
  • Moderator
  • 1254 Views
  • 1 replies
  • 0 likes
  • 1254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to play group session on any other device than iPhone

Plan: PremiumCountry: USADevice: iPhone Xs Operating System: iOS 13.5.1 When my friend creates a group session. I join and select “listen on my device” it starts playing on my iPhone. Yet when I select a speaker, it says “Connecting” and then nothing...

  • Visitor
  • Plan: Premium Country: USA Device: iPhone Xs Operating System: iOS 13.5.1   When my friend creates a group session. I join and select “listen on my device” it starts playing on my iPh...
  • Alex
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify should NOT update followed Playlist without Wifi

PlanFamily PremiumCountryGermany Device(iPhone SE 1. Gen)Operating System(iOS 13.6) My Question or IssueI disabled mobile data for Spotify but the app is not in offline mode. I'm following a handful of playlists which are set to be downloaded to my p...

  • Music Fan
  • Plan Family Premium Country Germany   Device (iPhone SE 1. Gen) Operating System (iOS 13.6)   My Question or Issue I disabled mobile data for Spotify but the app is not in offlin...
  • Mihail
  • Spotify Legend
  • 1242 Views
  • 1 replies
  • 2 likes
  • 1242 Views
  • 1 replies
  • 2 likes

Superuser Contribution Adding songs from Youtube to mobile Spotify doesn't work

PlanPremiumCountryLuxembourgDeviceiPhone XROperating SystemiOS 14.0 When I add mp3 files to the PC version of Spotify, it works, but when I try to access the song through my phone by opening the playlist in which I saved the Song, the Song can be see...

  • Newbie
  •   Plan Premium Country Luxembourg Device iPhone XR Operating System iOS 14.0     When I add mp3 files to the PC version of Spotify, it works, but when I try to access the so...
  • Alex
  • Spotify Legend
  • 1286 Views
  • 1 replies
  • 0 likes
  • iphone xr
    Mobile
    MP3s
  • 1286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Siri says i don’t have spotify installed but i do

PlanPremiumCountryUSADeviceiPhone 11 pro maxiOS 13.6 I have all updates installed and “use with ask siri” selected. siri tells me that i don’t have the app installed. For some reason it doesn’t even come up as an available option to select for a shor...

  • Visitor
  •   Plan Premium Country USA Device iPhone 11 pro max iOS 13.6   I have all updates installed and “use with ask siri” selected. siri tells me that i don’t have the app installed. For...
  • Elena
  • Moderator
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to turn of shuffle. Need help!

PremiumNetherlands Device(iPhone Operating System(iOS 10, My Question or IssueSInce a few weeks my playlist on my mobile iPhone app keeps going to shuffle. And I can not turn it of. The play button on top of the list where the shuffle logo is I am un...

  • Casual Listener
  •   Premium Netherlands   Device (iPhone  Operating System (iOS 10,    My Question or Issue SInce a few weeks my playlist on my mobile iPhone app keeps going to shuff...
  • melaniedgraaf
  • Casual Listener
  • 439 Views
  • 2 replies
  • 1 likes
  • 439 Views
  • 2 replies
  • 1 likes

Superuser Contribution How do i avoid songs stopping while using apps

So i play geometry dash on mute while listening to custom music (which i use spotify for) and the song stops as soon as i open the app.PlanFreeCountryEnglandDeviceiPhone SEOperating SystemiOS 13

  • Casual Listener
  • So i play geometry dash on mute while listening to custom music (which i use spotify for) and the song stops as soon as i open the app. Plan Free Country England Device iPhone SE Operating Sys...
  • Ivan
  • Spotify Legend
  • 2800 Views
  • 2 replies
  • 0 likes
  • 2800 Views
  • 2 replies
  • 0 likes

Superuser Contribution iOS missing playlist/liked songs bug

PlanPremiumCountryUSA IPhone 7 softwareios 13.5.1spotify 8.5.70 My Question or Issuei just updated the app today and all of my playlists are messed up. My liked songs are completely wiped. I went to the desktop version and they are still there. I als...

  • Newbie
  • Plan Premium Country USA  IPhone 7   software ios 13.5.1 spotify 8.5.70   My Question or Issue i just updated the app today and all of my playlists are messed up. My liked s...
  • Ivan
  • Spotify Legend
  • 485 Views
  • 2 replies
  • 1 likes
  • 485 Views
  • 2 replies
  • 1 likes

musicas com vídeos nos stories no instagram

PlanPremiumCountryBrasilDeviceIphone 7 PlusOperating System(iOS 13.7) My Question or IssueA versão do meu aplicativo é essa: 8.5.76.1146, e tento compartilhar musicas com vídeo e não aparece nos stories do Instagram. Vejo outras pessoas conseguindo m...

  • Visitor
  •   Plan Premium Country Brasil Device Iphone 7 Plus Operating System (iOS 13.7)   My Question or Issue A versão do meu aplicativo é essa: 8.5.76.1146, e tento compartilhar musicas...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

diferentes funciones en varios dispositivos

Mi problema es que tengo 2 dispositivos con la misma cuenta pero en uno si puedo ver la letra de las canciones sin problemas, ambos están actualizados y sin otro problema. entonces quiero saber que tengo que hacer o que puedo hacer para que esto func...

  • Visitor
  • Mi problema es que tengo 2 dispositivos con la misma cuenta pero en uno si puedo ver la letra de las canciones sin problemas, ambos están actualizados y sin otro problema. entonces quiero saber que t...
  • 391 Views
  • 0 replies
  • 1 likes
  • dudas
  • 391 Views
  • 0 replies
  • 1 likes

Local files aren’t playing

PlanPremiumCountry America Device IPod 7Operating System(iOS 14 My Question or IssueI have local files on my computer, but it’s impossible for them to play on my iPod. It worked before when I downloaded my playlist but now after I deleted and reinsta...

  • Newbie
  • Plan Premium Country America   Device IPod 7 Operating System (iOS 14   My Question or Issue I have local files on my computer, but it’s  impossible for them to play on my iPo...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Repeat Playlist option on iPadOS

I seem to be so inept that cannot find how to repeat playlists/songs on iPad. I have it working fine on my iPhone (the options are right there in line with the play/pause button), but not on the iPad. Both Apps are up-to-date and devices are newest v...

  • Regular
  • I seem to be so inept that cannot find how to repeat playlists/songs on iPad.  I have it working fine on my iPhone (the options are right there in line with the play/pause button), but not on th...
  • Ethan39
  • Newbie
  • 1038 Views
  • 2 replies
  • 0 likes
  • 1038 Views
  • 2 replies
  • 0 likes

App does not seem to connect to server

PlanPremiumCountryRomaniaDeviceiPhone 8 PlusOperating SystemiOS 14.0 My Question or IssueThis may be the cause of iOS 14 rolling out so soon and the developers not having time to update the app, but my issue is that it does not connect to the interne...

  • Casual Listener
  • Plan Premium Country Romania Device iPhone 8 Plus Operating System iOS 14.0   My Question or Issue This may be the cause of iOS 14 rolling out so soon and the developers not having tim...
  • Hubo
  • Community Legend
  • 674 Views
  • 3 replies
  • 1 likes
  • iOS
    Login
    server
  • 674 Views
  • 3 replies
  • 1 likes

Songs dont play offline

PlanPremiumCountryGermanyDeviceiPhone 7Operating SystemiOS 14 My Question or IssueMost of my downloaded songs dont play in offline mode. When i disable offline mode, everything is normal. I hope you can help me.

  • Visitor
  •   Plan Premium Country Germany Device iPhone 7 Operating System iOS 14   My Question or Issue Most of my downloaded songs dont play in offline mode. When i disable offline mode, ...
  • Billy-J
  • Spotify Star
  • 451 Views
  • 1 replies
  • 1 likes
  • 451 Views
  • 1 replies
  • 1 likes

Random playlist playing only one song and then former list

iOS latest version on iPhone My Question or IssueFor a couple of weeks now when I want to play randomly à playlist Spotify plays only one song and then move back playing a former playlist. This is really annoying and I don’t want to empty all planned...

  • Newbie
  • iOS latest version on iPhone    My Question or Issue For a couple of weeks now when I want to play randomly à playlist Spotify plays only one song and then move back playing a former pla...
  • Esax256
  • Visitor
  • 3028 Views
  • 3 replies
  • 2 likes
  • 3028 Views
  • 3 replies
  • 2 likes

Filtering in liked songs breaks ability to click a song and play

Spotify app version8.5.75.1149PlanPremiumDeviceiPhone XOperating SystemiOS 14steps to reproduce:1) go to liked songs2) pull for “filter” input3) input something4) click a song that’s available under that filter5) observe that song not playing6) songs...

  • Casual Listener
  • Spotify app version 8.5.75.1149 Plan Premium Device iPhone X Operating System iOS 14 steps to reproduce: 1) go to liked songs 2) pull for “filter” input 3) input something 4) click a so...
  • Spexican924
  • Casual Listener
  • 760 Views
  • 2 replies
  • 1 likes
  • bug
    filter
    iOS
    liked songs
  • 760 Views
  • 2 replies
  • 1 likes

Superuser Contribution No puedo abrir ni descargar la app

Plan/PremiumCountry: Argentina Device(iPhone 6s PlusOperating System(iOS 12.1.4 My Question or Issue No puedo abrir la app, no la veo instalada en mi celular y cuando entro al app store para descargarla no me aparece la opcion de download , me aparec...

  • Casual Listener
  • Plan /Premium Country: Argentina    Device (iPhone 6s Plus Operating System (iOS 12.1.4   My Question or Issue   No puedo abrir la app, no la veo instalada en mi celula...
  • Alex
  • Spotify Legend
  • 1692 Views
  • 5 replies
  • 0 likes
  • 1692 Views
  • 5 replies
  • 0 likes

Superuser Contribution Couldn’t Open Link

Plan: PremiumCountry: USDevice: IPhone 8Operating System: LatestMy Question or Issue:A few days ago, I clicked on my liked songs and it came up with an error message “Couldn’t Open Link”. It only pops up for my liked songs list. However, when I click...

  • Visitor
  • Plan: Premium Country: US Device: IPhone 8 Operating System: Latest My Question or Issue: A few days ago, I clicked on my liked songs and it came up with an error message “Couldn’t Open Lin...
  • Elena
  • Moderator
  • 1622 Views
  • 6 replies
  • 0 likes
  • 1622 Views
  • 6 replies
  • 0 likes

Superuser Contribution followed artists repeatedly disappear

PlanPremiumCountryPortugalDevice(iPad Air 2)Operating System(iOS 13.5.1) My Question or Issuelike quite a few other people here, i have a problem with my library: some followed artists disappear over again after a few hours, others stay, as expected....

  • Casual Listener
  • Plan Premium Country Portugal Device (iPad Air 2) Operating System (iOS 13.5.1)   My Question or Issue like quite a few other people here, i have a problem with my library: some follow...
  • Elena
  • Moderator
  • 617 Views
  • 6 replies
  • 0 likes
  • 617 Views
  • 6 replies
  • 0 likes