Who is using my account..?

[leeroybrown01]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

When I log in to Spotify, I find all sort of music in my history and loads of **bleep** suggestions... 

When listening in my car, the music will suddenly change to Punjabi techno or Tunisian rap... 

I’ve changed my password, but no joy. If this carries on, Spotify can do one.

[osornios]

Hey @leeroybrown01 

Be sure to check this Support article.

The best course of action when something like that happens is to create a new account with a different email address from the one you're using (Tip: don't use the one you use for Facebook). That will give you a different Spotify username.

Once you have this new account, fill out the contact form, and someone from Spotify will be happy to help you migrate your Premium privileges to this new account.

Connected devices stay with the old account, so you'll have a fresh start without them.

Hope it helps. 🙂

[Mario]

Hey @leeroybrown01,

Just jumping in to add something to what @osornios suggested.

 It'd also be great for you to bookmark and follow the steps in this support page article since they feature some essential info regarding how to keep the safety of your account up-to-date.

Hope you'll find this useful. We'll keep an eye on your reply in case there's anything else we can help with!