Why is local file support so bad?

[boomshtick]

What is the actual deal with local files and spotify?  I've had to fix my local files either not showing up on the desktop and/or phone at all or initially showing up and then mysteriously vanishing at least 5 times over the past 2 years!  That's over twice a year!

I know the spiel about what you need to check and it's never any of those problems.  Usually I have to resave the file through audacity (praise the audio gods for that sacred program) and then spotify's happy.  The last time I had to remove titles from the metadata of songs that had them because spotify didn't like that for some reason.  Right now I'm looking at a song that is available on my phone but not on my computer where it's stored?  REALLY?  Am I the only one who's experiencing this nonsense?  Is there a monkey loose in the spotify programming office?  Seriously, what are you guys doing to mess things up on such a routine basis?