Why isn’t my shuffle button on the actual playlist working at all?

[lockyer_e]

Hey all, the playlist shuffle button next to the green play button isn’t working at all for both playlists and albums on my Spotify app for iPhone. I have to go into a song on the now playing view and then click shuffle which seems to work fine.

I have uninstalled and reinstalled the app, restarted my iPhone, logged out and then back in, and cleared my cache and still nothing.

Any help is really appreciated as it’s driving me crazy, thanks in advance.

Platform: iOS
Device: iPhone 15
Subscription: Premium

[Joan]

Hi @lockyer_e,

Thanks for reaching out. This is quite odd. Could you please provide us the following:

• Is this on all devices or only on your iPhone? If you haven't tested on others, please do so if possible
• When did this start happening?
• Is this on all playlists or only specific ones.
• A video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.

[norstromtommy]

I have the same problem and I can’t shuffle my playlist only “smart shuffle”. The button don’t turn green when I try to shuffle. 

This has been for 1 month now, please fix it!

I have iPhone 14 Pro with iOS 18.

[Novy]

Hey @norstromtommy,

Thanks for reaching out.

We'd first recommend performing a clean reinstall of the app to see if that makes any difference. If it doesn't, make sure to send over all the previously requested info: is this happening on all devices? Have you checked if the same happens on all playlists?

It'd also be helpful if you could send some screenshots or a video where we can take a better look at this behavior. 

Keep us posted.

[Somia1]

It seems like a bug in the Spotify app. Since you’ve already tried reinstalling, clearing the cache, and logging back in, make sure your app is up-to-date. If the issue persists, contact Spotify Support for further help. For now, using the shuffle option in the "Now Playing" view is a good workaround.