Wrong song playing after skip or queue

[TheGreatMarsY]

Plan

Premium

Country

USA

Device

iPad (7th Generation)

Operating System

iOS 16.6.1

My Question or Issue

For the past week or so I have been having a frequent issue where skipping a song (or less frequently, automatically moving on to the next song in the queue) would show the "next" song on the UI but still be playing the skipped/previous song. Additionally, I am not able to select any other song while this issue persists, neither would it move on to the "next" song even after it finishes playing. The best "fix" so far has been force closing and restarting the app, but even then the song would still play for a few more seconds even after force closing before ending abruptly, and after returning to the app, the issue often reoccurs a song or two later.

Edit: Since posting this inquiry, the app has also been crashing every 15 minutes or so.

[Lyubka]

Hey @TheGreatMarsY,

Thank you for reaching out here in the Community.

We'd suggest that you try logging out and then logging back in twice in a row on your iPad. This will force a sync between your device and the account.

In case you're still having issues, you can try performing a reinstall of the app by following this guide. We recommend this step since it gets you the latest app version and removes corrupted data from previous installations that could be causing issues with the app's performance on your device.

If the issue still persists after reinstalling, would you mind testing this with a different account? If a family member has a Spotify account, it'd be great to ask them to log in on your iPad to see if they'll be able to reproduce this. This will help us understand if it's account related or not. 

Hope this helps. If you need anything else, the Community is here for you 🙂

[TheGreatMarsY]

I tried both solutions (double login/out and reinstall using the guide) and neither helped. In fact, following the reinstall, songs have had trouble loading. I also attempted to login using my mother's account (free not premium), but the same issue occurred. Additionally, when trying to use Spotify on her own account (she doesn't use it very often) she had the same issues happen on her device, which happens to be the same model and version as mine.

[Joan]

Hi @TheGreatMarsY,

Thanks for reaching out. Does this same issue occur on any non-iOS devices? If you haven't tested this yet, please do so. Also, could you please let us know what Spotify Version you and your mother are using and send us some screen recordings of the behaviour? That will help us investigate this. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

Keep us posted.

[TheGreatMarsY]

No problems have occurred on my phone (Android) or both PCs (neither of them Macs). Current version shows 8.8.75.709.

I don't have much experience with Google Drive so I'm having a hard time figuring out how to attach all 3 files, but I can still send the one for now. There the song would stop/not move on to the next one on autoplay.

[OscarDC]

Hey @TheGreatMarsY,

Thank you for keeping in contact. 

Since this issue appears to be only affecting your iPad and it has been also crashing lately, it's possible that your issue could be related this recently reported Ongoing Issue. We'd recommend adding your vote with the thumbs-up button and subscribing to it to be aware of any updates posted. We don't have an specific date for this to be resolved, but we hope it will be as soon as possible.

We appreciate your reports and patience regarding this issue.

If anything else comes up, the Community will be here for you.