Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

all music is grayed out can only shuffle play before I could tap a song and it would play?

Solved!

all music is grayed out can only shuffle play before I could tap a song and it would play?

After my free premium trial ended all the music is grayed out and only allows me to shuffle play and when I click on a song it says it is a premium feature. I am connected to the internet. Before my free premium trial started I could pick any song and play it without a problem. My iPad is allowing me to play any song and I am not on premium on that ether. But my iPhone says it's a premium feature.
Reply

Accepted Solutions
Marked as solution

all music is grayed out and you cant shuffleplay because its a premium feature.

View solution in original post

Marked as solution

2 Replies
Marked as solution

all music is grayed out and you cant shuffleplay because its a premium feature.

Marked as solution

Hi.

You can read on the features of different subscriptions here:
https://support.spotify.com/account_payment_help/subscription_options/subscription-levels/

Suggested posts