app crashed on home screen

[EZ83]

Hi all, I'm using Spotify 8.9.70 on iphone with iOS 17.6.1. Every time I click the "music" filter at the top of the home screen, the app crashes. I tried logging out and back, and reinstalling the app. No change. Anyone experienced the same?

[MHu629]

Me too. I was in that situation before and I didn't pay attention to it. Right now it became worse and it would crash as long as I open the app. I tried to reinstall and reboot but nothing worked.

[Dessi]

Hi there folks,

Thanks for reaching out!

I see you've mentioned reinstalling the app, can you just make sure you've done a clean reinstall and not a quick one? You can check the steps here. Another thing to check is if Spotify has all permissions granted in your phone's settings. If you're using any battery optimization apps, make sure that Spotify is excluded from the list.

Can you also try logging in to your account on another device if available to see if the same occurs? Does this happen on WiFi? If yes, can you test this out with your mobile data instead?

Keep us posted.

[EZ83]

Thanks. I took all the steps described but the problem persisted, until one day it just resolved itself. Now it is working properly