Announcements
Happy Values Week! Today we celebrate *Inclusion* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81070 Views
  • 19 replies
  • 37 likes
  • 81070 Views
  • 19 replies
  • 37 likes

How do I stop imported songs from changing to different version?

I imported a local file song (Reality by Black Moon) onto Spotify as only the instrumental version existed on the database, but everytime I download it onto my phone it changes from the local file version, to the instrumental version that I didn't ev...

  • Regular
  • I imported a local file song (Reality by Black Moon) onto Spotify as only the instrumental version existed on the database, but everytime I download it onto my phone it changes from the local file ve...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Blank Album Work.

For about a year now my album work has been disappearing and going blank whenever I'm offline. This has happened on my old iPhone 5C, and now it's finally happening on my iPhone 6. Whenever I connect to Wifi the album work appears again, but then dis...

  • Casual Listener
  • For about a year now my album work has been disappearing and going blank whenever I'm offline. This has happened on my old iPhone 5C, and now it's finally happening on my iPhone 6. Whenever I co...
  • MattSuda
  • Spotify Star
  • 334 Views
  • 3 replies
  • 2 likes
  • 334 Views
  • 3 replies
  • 2 likes

Solved!! Sorting playlists ?!

When will you make the playlist options the same for mobilephones as they are for pc ? I would really like to sort my playlists so that the latest added track is on the top... And what about sorting by title, artist etc ?? -Thomas

  • Newbie
  • When will you make the playlist options the same for mobilephones as they are for pc ? I would really like to sort my playlists so that the latest added track is on the top... And what about sort...
  • TURNERDST
  • Casual Listener
  • 164 Views
  • 2 replies
  • 5 likes
  • 164 Views
  • 2 replies
  • 5 likes

Available devices switching every 10 seconds

When playing offline and online songs over Bluetooth speaker, the available device will switch back and forth between the Bluetooth speaker and a ghost Dock Connector. How can I set it to only play from Bluetooth speaker and not auto detect or switch...

  • Newbie
  • When playing offline and online songs over Bluetooth speaker, the available device will switch back and forth between the Bluetooth speaker and a ghost Dock Connector. How can I set it to only play f...
  • 391 Views
  • 0 replies
  • 0 likes
  • 391 Views
  • 0 replies
  • 0 likes

Sync only certain songs in playlist ?

Hi All Just wondering if it possible to partly sync a playlist on IOS ? So when you swipe Available offline in a playlist this will sync all songs in that playlist but i do not want this ? So when you unswipe it spotify deletes the whole playlist ......

  • Newbie
  • Hi All   Just wondering if it possible to partly sync a playlist on IOS ? So when you swipe Available offline in a playlist this will sync all songs in that playlist but i do not want this ?...
  • dhul
  • Newbie
  • 2204 Views
  • 2 replies
  • 0 likes
  • available offline
    download playlist
    IOS 7
    Playlists
  • 2204 Views
  • 2 replies
  • 0 likes

Spotify Connect"

PLease fix this crap. I am VERY sick of being connected to random people's phones and battle each other to listen to music. This happens on both my iPad Air 2 and my iPhone 6S. Be it at home and trying to connect to my Connect capable receiver or in ...

  • Casual Listener
  • PLease fix this crap. I am VERY sick of being connected to random people's phones and battle each other to listen to music.  This happens on both my iPad Air 2 and my iPhone 6S.  Be it at h...
  • INSTG8R
  • Casual Listener
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Music stop playing after 10 seconds

So this had been happening for the past three weeks, but whenever I try to listen to a song on spotify it just stops playing after 10 seconds. The first week the same thing happened, and it was 14 seconds before everything stopped.I have an Iphone6 a...

  • Newbie
  • So this had been happening for the past three weeks, but whenever I try to listen to a song on spotify it just stops playing after 10 seconds. The first week the same thing happened, and it was 14 se...
  • xjuan234x
  • Newbie
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Solved!! My music is gone

All my music is gone! I didn't do anything different, I only have recently downloaded songs in my "songs" playlist and I had over 100. This issue is making me question my subscription...

  • Casual Listener
  • All my music is gone! I didn't do anything different, I only have recently downloaded songs in my "songs" playlist and I had over 100. This issue is making me question my subscription...
  • Nico
  • Community Legend
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

synch

have a ipod nano, but it does not show up in the side bar. How do I add my play list to my ipod. madmom5

  • Newbie
  • have a ipod nano, but it does not show up in the side bar. How do I add my play list to my ipod. madmom5
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Spotify iPhone App forgets Music Queue when switching apps on iPhone

When i am at work I build a long Shuffled Music Queue from my favorite playlists and as the day goes along I switch apps and pause my Spotify and then come back a while later and the Shuffle queue has started from scratch. This causes me to have to r...

  • Regular
  • When i am at work I build a long Shuffled Music Queue from my favorite playlists and as the day goes along I switch apps and pause my Spotify and then come back a while later and the Shuffle queue ha...
  • 238 Views
  • 0 replies
  • 1 likes
  • 238 Views
  • 0 replies
  • 1 likes

Não estou recebendo notificações Push no celular

Prezados, Boa tarde. Não estou recebendo nenhuma notificação push no meu iphone 5s. O que eu ja fiz e nao objetive sucesso: 1. Já ferifiquei as ativação de notificação do celular 2. Ja resinstalei o aplicativo3. Já ativei todas nofiticações

  • Newbie
  • Prezados, Boa tarde.   Não estou recebendo nenhuma notificação push no meu iphone 5s.    O que eu ja fiz e nao objetive sucesso:   1. Já ferifiquei as ativação de notificaçã...
  • 1322 Views
  • 0 replies
  • 3 likes
  • 1322 Views
  • 0 replies
  • 3 likes

Solved!! crashes when opened on iphone

I am having an issue when trying to use spotify on my iphone. it will only show the loading screen. i uninstalled and reinstalled. when i log in it will work for about 15 seconds, i am able to start scrolling playlists. then it will freeze. i have un...

  • Casual Listener
  • I am having an issue when trying to use spotify on my iphone. it will only show the loading screen. i uninstalled and reinstalled. when i log in it will work for about 15 seconds, i am able to start ...
  • MattSuda
  • Spotify Star
  • 458 Views
  • 3 replies
  • 0 likes
  • 458 Views
  • 3 replies
  • 0 likes

Solved!! Running unavailable

For some days ago, Running is unavailable in my iPhone. I restart the device, but is the same.After, I delete de Spotify app, restart de iphone and I reinstalled, but is the same. Can you help me?

  • Regular
  • For some days ago, Running is unavailable in my iPhone. I restart the device, but is the same. After, I delete de Spotify app, restart de iphone and I reinstalled, but is the same.   Can you ...
  • carlospacheco
  • Regular
  • 588 Views
  • 8 replies
  • 0 likes
  • 588 Views
  • 8 replies
  • 0 likes

Spotify Connect trouble (iMac to Samsung Bluetooth speaker)

The "Spotify Connect" button on my Spotify app on my iMac has disappeared. We use the spotify connect on our family desktop to connect to our bluetooth speaker to fill the room with music. Now, the only way to get the music to connect to our bluetoot...

  • Newbie
  • The "Spotify Connect" button on my Spotify app on my iMac has disappeared. We use the spotify connect on our family desktop to connect to our bluetooth speaker to fill the room with music. Now, the o...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

5.3.0 update is not working on my iphone

All I get is the black page with your logo in the middle. Very frustrating. I can't even listen to any music. Also, why do I have to post to this forum for troubleshooting? You shld have something in the app or an email address I can send this to!

  • Casual Listener
  • All I get is the black page with your logo in the middle. Very frustrating. I can't even listen to any music. Also, why do I have to post to this forum for troubleshooting? You shld have something in...
  • PatriciaD
  • Casual Listener
  • 350 Views
  • 4 replies
  • 0 likes
  • 350 Views
  • 4 replies
  • 0 likes

iPod Syncing

Good day everyone! I just wanna ask if it's possible to sync my iPod shuffle and iPod nano to spotify? I mean the songs I have on spotify.I have read that it's possible but I can't seem to find a step by step instruction. by the way I'm using a pc ru...

  • Newbie
  • Good day everyone!   I just wanna ask if it's possible to sync my iPod shuffle and iPod nano to spotify? I mean the songs I have on spotify. I have read that it's possible but I can't seem to...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

I Can not search

I Can not search correctly. After maling getting a notice of updating my app I can not search 2 words. For instance if I want to search Udo Lindenberg. I write Udo and then I Can write LIN but if I put one letter more The system tells me that an erro...

  • Casual Listener
  • I Can not search correctly. After maling getting a notice of updating my app I can not search 2 words. For instance if I want to search Udo Lindenberg. I write Udo and then I Can write LIN but if I p...
  • BlackLizard63
  • Gig Goer
  • 303 Views
  • 4 replies
  • 0 likes
  • 303 Views
  • 4 replies
  • 0 likes

Messages

My messages aren't loading at all on my desktop app. I have a Mac. Also I can't find the inbox on the IOS app. Help!

  • Newbie
  • My messages aren't loading at all on my desktop app. I have a Mac. Also I can't find the inbox on the IOS app. Help! 
  • Dreadlord
  • Community Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

5.3.0 iPad rotation problem with new Circular typeface

When you are in the landscape view on the ipad with the circular typeface you are unable to press play/pause and cannot skip forwards and backwards, instead you go to browsing youth music again. Anyone else having this problem? using the iPad Air 2 u...

  • Casual Listener
  • When you are in the landscape view on the ipad with the circular typeface you are unable to press play/pause and cannot skip forwards and backwards, instead you go to browsing youth music again.&nbsp...
  • jeremyarbon
  • Casual Listener
  • 1380 Views
  • 4 replies
  • 0 likes
  • 5.3.0
    Ipad troubleshooting
    New Update
    problem
  • 1380 Views
  • 4 replies
  • 0 likes