Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63021 Views
  • 16 replies
  • 37 likes
  • 63021 Views
  • 16 replies
  • 37 likes

Still crashes

Spotify works on my iphone but not my iPad pro. I've uninstalled and reinstalled several times. I've even tried the "changing the region" trick. Still doesn't work. When the app isn't frozen when I open the app, which is every time, the times I mange...

  • Casual Listener
  • Spotify works on my iphone but not my iPad pro. I've uninstalled and reinstalled several times. I've even tried the "changing the region" trick. Still doesn't work. When the app isn't frozen when I o...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Make your own mixes the default offline file?

Hi, One of my favourite albums was originally released heavily compressed, but now has a DVD-A uncompressed release that wouldn't be on spotify, but sounds 10x better and clearer. Is there a way I can set this album to be offline and then sync my mix...

  • Music Fan
  • Hi,   One of my favourite albums was originally released heavily compressed, but now has a DVD-A uncompressed release that wouldn't be on spotify, but sounds 10x better and clearer. Is there a...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Trubles with same sons's tempo

I had same song's that have the tempo slowed, I don't know why, please help me.

  • Casual Listener
  • I had same song's that have the tempo slowed, I don't know why, please help me.
  • matpastor
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

"Search Failed" on Iphone

I am getting a search failed message when trying to look for music on my iphone. I've tried restarting the phone, logging out and logging back in. This error is not occuring on my laptop. Anyone else having an issue?

photo.PNG
  • Newbie
  • I am getting a search failed message when trying to look for music on my iphone. I've tried restarting the phone, logging out and logging back in. This error is not occuring on my laptop. Anyone else...
  • 320 Views
  • 0 replies
  • 0 likes
  • 320 Views
  • 0 replies
  • 0 likes

Solved!! Spotify premium

I purchased spotify premium through the AppStore, I have been charged for the purchase however I have not been given spotify premium. The email I use for my Facebook, spotify and App Store account is the exact same. Where would I go from here?

  • Newbie
  • I purchased spotify premium through the AppStore, I have been charged for the purchase however I have not been given spotify premium. The email I use for my Facebook, spotify and App Store account is...
  • meahtenoha
  • Spotify
  • 464 Views
  • 2 replies
  • 1 likes
  • 464 Views
  • 2 replies
  • 1 likes

ps4 spotify

Im paying for premium i was saving playlist on my ps4 now i go in it only gives me the songs in a great long list line i used to have albums saved playlist saved and when i go on i would click on a specific playlist to play now under your music is ju...

  • Casual Listener
  • Im paying for premium i was saving playlist on my ps4 now i go in it only gives me the songs in a great long list line i used to have albums saved playlist saved and when i go on i would click on a s...
  • whydoineed1
  • Casual Listener
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

1 notification on app been showing for months - can't get rid of it

I've had a notification showing on my iphone6 for Spotify for about 6 months. I don't have any new messages, Ive changed all the settings, turning off all notifications and turning them on again, changing other settings and still it won't disappear. ...

  • Casual Listener
  • I've had a notification showing on my iphone6 for Spotify for about 6 months. I don't have any new messages, Ive changed all the settings, turning off all notifications and turning them on again, cha...
  • Mattosaurus
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Spotify Not Scrobbling to Last.fm When Played on Phone

When I play Spotify on my laptop, it scrobbles tracks to my Last.fm. However, when I play it from my phone it does not scrobble to Last.fm. I have scrobbling enabled and it's connected to Last.fm, but the tracks are not scrobbled. I have uninstalled ...

  • Music Fan
  • When I play Spotify on my laptop, it scrobbles tracks to my Last.fm. However, when I play it from my phone it does not scrobble to Last.fm. I have scrobbling enabled and it's connected to Last.f...
  • an-ja-ler
  • Music Fan
  • 777 Views
  • 2 replies
  • 0 likes
  • 777 Views
  • 2 replies
  • 0 likes

iPhone 6s+ Crashing

I've got the latest version of the app and iOS 9.2.1. Whenever I open the app it crashes a few seconds later. I've tried uninstalling, hard restarting my phone and logging in as a different user but it still crashes every time. Starting to think it m...

  • Newbie
  • I've got the latest version of the app and iOS 9.2.1.  Whenever I open the app it crashes a few seconds later. I've tried uninstalling, hard restarting my phone and logging in as a different ...
  • Bittencourt
  • Spotify Star
  • 548 Views
  • 1 replies
  • 0 likes
  • crashing app
    iPhone 6s
  • 548 Views
  • 1 replies
  • 0 likes

Facebook

So, I now have 2 Spotify accounts one free and premium. However, the old Spotify acc (free) is linked with my Facebook. I'm trying to share a music on Facebook with my new acc (premium) but it doesn't post on my Facebook. Is there any way to delete m...

  • Visitor
  • So, I now have 2 Spotify accounts one free and premium. However, the old Spotify acc (free) is linked with my Facebook. I'm trying to share a music on Facebook with my new acc (premium) but it doesn'...
  • kbrooksc
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

iPhone 6 Offline 'Browse'

A quandary - on my iPhone I have taken albums offline and they have downloaded correctly. However when I try to play them when offline, by tapping on the route your library / album - I cannot see them. It says that you can hit 'browse' to view them -...

  • Casual Listener
  • A quandary - on my iPhone I have taken albums offline and they have downloaded correctly. However when I try to play them when offline, by tapping on the route your library / album - I cannot see the...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

iPhone 6 Offline 'Browse'

A quandary - on my iPhone I have taken albums offline and they have downloaded correctly. However when I try to play them when offline, by tapping on the route your library / album - I cannot see them. It says that you can hit 'browse' to view them -...

  • Casual Listener
  • A quandary - on my iPhone I have taken albums offline and they have downloaded correctly. However when I try to play them when offline, by tapping on the route your library / album - I cannot see the...
  • 274 Views
  • 0 replies
  • 0 likes
  • iPhone 6 Offline 'Browse'
  • 274 Views
  • 0 replies
  • 0 likes

Latest update issue

I updated my spotify app on my iPhone 6 last week. However, nothing has been the same since. I can open up Spotify and see all of my playlists. I can click on one, and a song will play. One song will play and nothing more. I have tried using it in di...

  • Casual Listener
  • I updated my spotify app on my iPhone 6 last week. However, nothing has been the same since. I can open up Spotify and see all of my playlists. I can click on one, and a song will play. One song will...
  • 282 Views
  • 0 replies
  • 0 likes
  • Update
  • 282 Views
  • 0 replies
  • 0 likes

Accidentally removed a song, but dont know which

I accidentally swiped left and deleted a song, but didn't see which it was before it disappeared. Is there anywhere I can see my removed songs or somehow recover that song? Thanks!

  • Newbie
  • I accidentally swiped left and deleted a song, but didn't see which it was before it disappeared. Is there anywhere I can see my removed songs or somehow recover that song?   Thanks!
  • kbrooksc
  • Community Legend
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Spotify offline mode

Hi I'm new to Spotify and don't have a subscription to it. I began listening in offline mode as I didn't want to use my data. However now I can't go into offline mode, and when I try to it gives me an error saying I have to use premium. So how does t...

  • Casual Listener
  • Hi I'm new to Spotify and don't have a subscription to it. I began listening in offline mode as I didn't want to use my data. However now I can't go into offline mode, and when I try to it gives me a...
  • Ccleary006
  • Casual Listener
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Downloaded music became streamed again, big cellular data used

I have premium account. I downloaded playlist and play them on the road, to avoid eating up too much of my data plan.This morning I got a reminder from my carrier that not much of the monthly data quota is left. So I checked the reason. Turns out the...

  • Casual Listener
  • I have premium account. I downloaded playlist and play them on the road, to avoid eating up too much of my data plan. This morning I got a reminder from my carrier that not much of the monthly data ...
  • wbao
  • Casual Listener
  • 497 Views
  • 2 replies
  • 0 likes
  • iOS 9.2
    Premium
  • 497 Views
  • 2 replies
  • 0 likes

Discover weekly

Discover weekly isn't even in the same ballpark to the music that I listen to. Is there a way to reset this or fix it? I would like to use this!

  • Newbie
  • Discover weekly isn't even in the same ballpark to the music that I listen to. Is there a way to reset this or fix it? I would like to use this!
  • Jayb72
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Songs stop and playlists won't play - Spotify rendered pointless!

I was hoping someone could help. I am "playing" Spotify on my iPhone but when I first click on a song it will not play past the first few seconds, I will then re-click the song and it will play the entire track, but then will not move on to the next ...

  • Newbie
  • I was hoping someone could help. I am "playing" Spotify on my iPhone but when I first click on a song it will not play past the first few seconds, I will then re-click the song and it will play the e...
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

access spotify from abroad

I have spotify premium but cannot access my account from abroad. This has not been a problem before.

  • Regular
  • I have spotify premium but cannot access my account from abroad. This has not been a problem before.
  • OviiiOne
  • Community Legend
  • 275 Views
  • 4 replies
  • 0 likes
  • 275 Views
  • 4 replies
  • 0 likes

Premium Not Working

I had Spotify Free and paid for Spotify Premium.It shows up on my iTunes bill as the subscription being paid for yet it won't upload on my app. It keeps saying the there was an error in the download and that premium couldn't be purchased? I've delete...

  • Casual Listener
  • I had Spotify Free and paid for Spotify Premium. It shows up on my iTunes bill as the subscription being paid for yet it won't upload on my app. It keeps saying the there was an error in the downloa...
  • Shannon492
  • Casual Listener
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes