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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62626 Views
  • 16 replies
  • 37 likes
  • 62626 Views
  • 16 replies
  • 37 likes

I recently purchased spotify premium

After doing so it said "Verifying receipt failed" it also charged me for this.

  • Newbie
  • After doing so it said "Verifying receipt failed" it also charged me for this.
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Not saving dislikes

Im sure someone has asked this question before, i did some reserch on it but couldnt get a straight answer, I use spotify on my PC and my Iphone. The only complaint i have is that spotify never saves my dislikes on radio stations, dislike a song it r...

  • Newbie
  • Im sure someone has asked this question before, i did some reserch on it but couldnt get a straight answer, I use spotify on my PC and my Iphone. The only complaint i have is that spotify never saves...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Family account invite

Hi,I am a family account administrator, and I'm trying find the invite button after following decsription on the family faq.But it just isn't there.(Yes, I have tried different web browsers and computers, but it just isn't visible.)What should I do?

  • Casual Listener
  • Hi, I am a family account administrator, and I'm trying find the invite button after following decsription on the family faq. But it just isn't there. (Yes, I have tried different web browsers a...
  • juliahaus
  • Newbie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Songs won't download for offline

I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I'm always on wifi when this happens and I have more...

  • Newbie
  • I have the latest version of Spotify Premium on my iPhone 6 and everything was working great up until the past few days. I save songs and they no longer automatically save for offline availability. I...
  • 340 Views
  • 0 replies
  • 0 likes
  • Download error
    Offline Access
  • 340 Views
  • 0 replies
  • 0 likes

Spotify running

The running feature has disappeared on my Spotify I uninstalled and reinstalled it was back but once closed the app it was gone againI am using Spotify on the iPhone 6 with latest iOS and Spotify has also been updated to the latest version

  • Regular
  • The running feature has disappeared on my Spotify I uninstalled and reinstalled it was back but once closed the app it was gone again I am using Spotify on the iPhone 6 with latest iOS and Spotify...
  • Trivinoguevara
  • Newbie
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

I thought I'd signed up for premium but being told it's just a trial

I saw the $0.99 for 3 month offer and thought I'd signed up this morning. I entered credit card details even. But now I'm told I am only on a trial. I then clicked the GET PREMIUM button in the email (which said about the same $0.99 for 3 months offe...

  • Newbie
  • I saw the $0.99 for 3 month offer and thought I'd signed up this morning. I entered credit card details even. But now I'm told I am only on a trial. I then clicked the GET PREMIUM button in the email...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Aranza Hdez

Hola hoy trate de instalar spotify premium con la oferta de 9 pesos por 3 meses al introducir el número de tarjeta y todo lo que me pide que haga y aceptar los términos y condiciones me manda un mensaje pequeño al principio en letras rojas diciendo q...

  • Newbie
  • Hola hoy trate de instalar spotify premium con la oferta de 9 pesos por 3 meses al introducir el número de tarjeta y todo lo que me pide que haga y aceptar los términos y condiciones me manda un mens...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

App issues

Whenever I open the Spotify app it freezes. I have to close it and try again. Do that like 4 times and then let it the app sit open for 3 or 4 mins before it will work again. I've tried deleting and reinstalling still does it. It does while on data, ...

  • Newbie
  • Whenever I open the Spotify app it freezes. I have to close it and try again. Do that like 4 times and then let it the app sit open for 3 or 4 mins before it will work again. I've tried deleting and ...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

My music won't dowonload

I've had this issue for a couple of months now and it's infuriating. I'm a premium member of Spotify and recently my music simply won't download. I have over 25gb of storage available on my phone so memory isn't an issue? What can be done to rectify ...

  • Newbie
  • I've had this issue for a couple of months now and it's infuriating. I'm a premium member of Spotify and recently my music simply won't download. I have over 25gb of storage available on my phone so ...
  • 517 Views
  • 0 replies
  • 0 likes
  • offline mode
  • 517 Views
  • 0 replies
  • 0 likes

Can't search anything

Hey,I can't search any music in spotify.Do you know something about this problem?My internet is working and the offline mode is turned off.I'm able to listen to online music, too.

  • Newbie
  • Hey, I can't search any music in spotify. Do you know something about this problem? My internet is working and the offline mode is turned off. I'm able to listen to online music, too.
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Paid premium and won't work offline

Worked for about 2 hrs and just stopped. When I went to look at the APP it now says it won't work offline?It was just working? What the heck? Says to go online to download but they ARE downloaded ?? HELP in the 2nd hour of an 8 hr road trip with no m...

  • Newbie
  • Worked for about 2 hrs and just stopped. When I went to look at the APP it now says it won't work offline? It was just working? What the heck? Says to go online to download but they ARE downloaded ?...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Family account

How can i connect my doughters account with mine after upgrading to a family account?

  • Newbie
  • How can i connect my doughters account with mine after upgrading to a family account?
  • Sunworshipper
  • Casual Listener
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Log in to spotify without facebook

Hello! Just got my mom onto spotify, and she logged in with facebook.. now she is up and running, and is also a premium user. but we can not log in to spotify on her phone(without also being logged into facebook) my question is: can we get a username...

  • Newbie
  • Hello!  Just got my mom onto spotify, and she logged in with facebook.. now she is up and running, and is also a premium user. but we can not log in to spotify on her phone(without also bein...
  • Mduran447
  • Casual Listener
  • 73608 Views
  • 7 replies
  • 4 likes
  • 73608 Views
  • 7 replies
  • 4 likes

Local Files won't sync to iPhone

Hello, my iPhone 6S Plus will not sync any local files from my laptop, no matter what I do. I have tried everything other people have tried here, but nothing seems to work. I am connected to the same network on both devices, it is registered as a hom...

  • Newbie
  • Hello, my iPhone 6S Plus will not sync any local files from my laptop, no matter what I do. I have tried everything other people have tried here, but nothing seems to work. I am connected to the same...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

How to delete

I can't delete a song from my playlist. I click on the (...) and there is no delete option. On my boyfriends account he has a delete option. Please note we are both using iPhones.

  • Newbie
  • I can't delete a song from my playlist. I click on the (...) and there is no delete option. On my boyfriends account he has a delete option. Please note we are both using iPhones.
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

BUG: You're offline... iOS, but I and can play all music, Running is not available.

As the title say: Spotify begins with "you're offline". So the Running feature is not present. But all the music is available and I got no offline music on my Spotify. Offline mode is off (in the settings) restarts have been made (both types) reinsta...

  • Newbie
  • As the title say: Spotify begins with "you're offline". So the Running feature is not present. But all the music is available and I got no offline music on my Spotify. Offline mode is off (in the set...
  • 389 Views
  • 0 replies
  • 0 likes
  • bug report
    Running with spotify
  • 389 Views
  • 0 replies
  • 0 likes

Plays not showing on Facebook Activity Log

When listening to music on my iPhone, the plays don't show on my Facebook Activity Log. This used to work, I don't know what has changed. I removed the app from iOS and also removed it from my Facebook App's list and started again but with no luck. T...

  • Casual Listener
  • When listening to music on my iPhone, the plays don't show on my Facebook Activity Log. This used to work, I don't know what has changed.   I removed the app from iOS and also removed it from ...
  • fvalcruz
  • Music Fan
  • 818 Views
  • 4 replies
  • 2 likes
  • 818 Views
  • 4 replies
  • 2 likes

Ipod

I used to use Rdio and have switched to Spotify. With Rdio, I could make my playlists on the desktop app, then sync everything over to my iPod with a click. Can this be done with Spotify. I wasnt' able to download the latest Spotify app for my iPod b...

  • Newbie
  • I used to use Rdio and have switched to Spotify. With Rdio, I could make my playlists on the desktop app, then sync everything over to my iPod with a click. Can this be done with Spotify.  &nbs...
  • user-removed
  • Not applicable
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Crashing & lack of sync

I just updated to Premium. Its been a disaster. Wont sync playlists, and crashes constantly. Got lured in by ability to play offline, but this is horrible. Is there a fix. The lack of tech support is a joke as well.

  • Newbie
  • I just updated to Premium. Its been a disaster. Wont sync playlists, and crashes constantly. Got lured in by ability to play offline, but this is horrible. Is there a fix. The lack of tech support is...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Syncing the wrong song version

I'm trying to sync songs not available on Spotify for offline listening on my iPhone but when I add the playlist from my local file the wrong versions are added to my playlist.Let me exemplify this situation. I'm trying to sync the iTunes Sessions al...

  • Newbie
  • I'm trying to sync songs not available on Spotify for offline listening on my iPhone but when I add the playlist from my local file the wrong versions are added to my playlist. Let me exemplify this...
  • Tobias82
  • Casual Listener
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes