Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81592 Views
  • 19 replies
  • 37 likes
  • 81592 Views
  • 19 replies
  • 37 likes

Solved!! my username is sutherlandjacen but my ex gf's name and pic shows up on my spotify app. what gives?

like the title says, my username is sutherlandjacen but on the ios app, my ex's name and pic shows up.how do i remove the scourge of someone who isn't me.

  • Casual Listener
  • like the title says, my username is sutherlandjacen but on the ios app, my ex's name and pic shows up. how do i remove the scourge of someone who isn't me.
  • Pete
  • Roadie
  • 601 Views
  • 1 replies
  • 1 likes
  • 601 Views
  • 1 replies
  • 1 likes

Spotify connect, devices don't show when 'sleeping'

Hi,I'm using an old phone as a mediaplayer on my stereo. But whenever I try to play music on that device via 'connect' from my desktop, laptop or different phone it doesn't show in the devices list. I have to wake the phone first, once the screen lit...

  • Newbie
  • Hi, I'm using an old phone as a mediaplayer on my stereo. But whenever I try to play music on that device via 'connect' from my desktop, laptop or different phone it doesn't show in the devices li...
  • DasPeter
  • Community Legend
  • 1605 Views
  • 1 replies
  • 1 likes
  • 1605 Views
  • 1 replies
  • 1 likes

iPad App not caching big Album Art Covers

iPad Air 2 iOS 8.4 Spotify 3.7.0.1100 Steps to reproduce Bug:#Sync Playlist for Offline Mode#Switch Spotify app to offline mode#OfflinePlaylist can be played and is showing all covers - the small ones in the lower status bar as well as the big ones i...

  • Music Fan
  • iPad Air 2 iOS 8.4 Spotify 3.7.0.1100   Steps to reproduce Bug: #Sync Playlist for Offline Mode #Switch Spotify app to offline mode #OfflinePlaylist can be played and is showing all covers ...
  • mlansky
  • Music Fan
  • 3213 Views
  • 3 replies
  • 0 likes
  • 3213 Views
  • 3 replies
  • 0 likes

Offline Playlists on more than 3 devices?

After opening Spotify for iOS, this: So I sign into my account online and I see this: Only 2 devices, right? 1) What is happening?2) Why is it continuing to happen? This is probably the 5th time this has happened to me, it forces me to re-sync all pl...

iOS Error Message Screen Shot 2015-07-14 at 5.07.53 PM.png
  • Casual Listener
  • After opening Spotify for iOS, this:                                       &nbsp...
  • supervixen
  • Casual Listener
  • 1114 Views
  • 2 replies
  • 1 likes
  • Offline Access
    offline availablity
    Offline Devices
    Offline playlists unavailable
  • 1114 Views
  • 2 replies
  • 1 likes

Updated Spotify app on iPhone 6 - songs now sorted from first added to recently added!

I don't see any option on the Spotify app where I can sort them how they used to be in default mode, which was recently-to-first added. Any input would be appreciated! Thanks.

  • Casual Listener
  • I don't see any option on the Spotify app where I can sort them how they used to be in default mode, which was recently-to-first added. Any input would be appreciated! Thanks.
  • jean3601
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Remove songs from playlists

Can someone tell me why I can just remove some songs from a playlist but not in every song in the official spotify app in iOS? It didn't happen in android where I could remove each and every song. The "remove" function/button just shows up in some so...

  • Casual Listener
  • Can someone tell me why I can just remove some songs from a playlist but not in every song in the official spotify app in iOS? It didn't happen in android where I could remove each and every song. Th...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Spotify

Spotify application close automatically on my iPhone 4s and I've got the latest IOS VERSION

  • Newbie
  • Spotify application close automatically on my iPhone 4s and I've got the latest IOS VERSION
  • jean3601
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Deactivating account

Please can you deactivate this account because I no longer use it.

  • Newbie
  • Please can you deactivate this account because I no longer use it.
  • DasPeter
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Red circle with arrow while syncing offline

The last few albums that I have tried to sync offline, the icons that should be green circles with arrows are now red circles with arrows. It happens when i download anything on either LTE or wifi. Any idea why this is happening?

  • Casual Listener
  • The last few albums that I have tried to sync offline, the icons that should be green circles with arrows are now red circles with arrows.  It happens when i download anything on either LTE or w...
  • jdcoughlin
  • Casual Listener
  • 10566 Views
  • 1 replies
  • 0 likes
  • 10566 Views
  • 1 replies
  • 0 likes

Playlists not appearing on Nike+

My playlists are not appearing on NIKE+ . I have alread done a logout and login using my premium account Cannot see any off my personal playlists. Any help?

  • Newbie
  • My playlists are not appearing on NIKE+   . I have alread done a logout and login using my premium account   Cannot see any off my personal playlists.   Any help?
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

iPhone 6 Connect -> Blank Screen

I have Spotify installed on an iPhone 3GS (part of an entertainment center) and my iPhone 6 (my daily-use mobile). When I have the app running on both and select the iPhone 3GS in Connect on the iPhone 6, the iPhone 6 screen goes blank and I lose con...

  • Casual Listener
  • I have Spotify installed on an iPhone 3GS (part of an entertainment center) and my iPhone 6 (my daily-use mobile).  When I have the app running on both and select the iPhone 3GS in Connect on th...
  • Tobiasnk
  • Newbie
  • 1026 Views
  • 3 replies
  • 0 likes
  • 1026 Views
  • 3 replies
  • 0 likes

How can I sync songs for use in Offline mode using data?

Hi all! I'm living in Malawi, and therefore have very little access to WiFi - and the WiFi I do have access to is extremely slow/bad connection. I want to sync my songs for availability offline, but if doing so would take less than 400 years, I would...

  • Newbie
  • Hi all!    I'm living in Malawi, and therefore have very little access to WiFi - and the WiFi I do have access to is extremely slow/bad connection.   I want to sync my songs f...
  • OviiiOne
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Help Songs not syncing offline!

Recently, my playlists have stopped syncing offline when I click available offline on my iPhone. I have premium, and have 4gb of storage availible on my iPhone 5c, with the latest version of iOS. I'm pretty sure I haven't hit the 3,333 song limit, bu...

  • Newbie
  • Recently, my playlists have stopped syncing offline when I click available offline on my iPhone. I have premium, and have 4gb of storage availible on my iPhone 5c, with the latest version of iOS. &n...
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Amazon Prime streaming is MUCH better than Spotify extreme.

Im a preminum member and used to enjoy Spotify's extreme streaming music quality. Lately I compared it to Amazon Prime's streaming and foind it to be MUCH better than Spotify extreme. I'd play the same song on both and for Spotify I have to turn up t...

  • Casual Listener
  • Im a preminum member and used to enjoy Spotify's extreme streaming music quality. Lately I compared it to Amazon Prime's streaming and foind it to be  MUCH better than Spotify extreme. I'd ...
  • Coach_Nat
  • Casual Listener
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

App takes very long to start (iPhone 5 / iOS 8.4.1)

Hi! For the last few Spotify versions the app launch time has been very bad. On a cold start (app not already running in the background) it roughly takes around 15 seconds until the app exists the start up screen. I'm on a iPhone 5 with the latest iO...

  • Newbie
  • Hi!   For the last few Spotify versions the app launch time has been very bad.   On a cold start (app not already running in the background) it roughly takes around 15 seconds unti...
  • MattSuda
  • Spotify Star
  • 465 Views
  • 2 replies
  • 0 likes
  • 465 Views
  • 2 replies
  • 0 likes

Solved!! Can't add local files to another playlist

So I have a playlist of songs which are local to my device which are not on spotify. I want to add a song from this playlist to my 'Starred' playlist or another and I get this message: "Could not load tracks. These tracks are currently unavailable. P...

  • Music Fan
  • So I have a playlist of songs which are local to my device which are not on spotify. I want to add a song from this playlist to my 'Starred' playlist or another and I get this message: "Could not loa...
  • MattSuda
  • Spotify Star
  • 1235 Views
  • 2 replies
  • 0 likes
  • 1235 Views
  • 2 replies
  • 0 likes

Solved!! V2.5.0 Bug - Adding local files to playlist in app

This is a problem that just started happening since I updated to version 2.5.0, and relates to local files. In app, when you have a local file selected and press "Add to Playlist", you cannot actually add it to any playlist. When you attempt to add a...

  • Regular
  • This is a problem that just started happening since I updated to version 2.5.0, and relates to local files. In app, when you have a local file selected and press "Add to Playlist", you cannot actua...
  • MattSuda
  • Spotify Star
  • 1496 Views
  • 9 replies
  • 0 likes
  • 1496 Views
  • 9 replies
  • 0 likes

Solved!! Privacy Settings in iOS?

How do I make sure that Spotify does not have permission to go through my pictures and contacts? I tried emailing Spotify's privacy questions account for this, but just got back a cut-and-paste response about how sharing my photos with them is good f...

  • Newbie
  •   How do I make sure that Spotify does not have permission to go through my pictures and contacts?   I tried emailing Spotify's privacy questions account for this, but just got back a cu...
  • MattSuda
  • Spotify Star
  • 3820 Views
  • 1 replies
  • 0 likes
  • 3820 Views
  • 1 replies
  • 0 likes

iPhone restarted when opening spotfy 3.9.0

After updating spotfy to version 3.9.0 my iPhone (5s) with iOS (8.4.1) restarts when opening the application.

  • Newbie
  • After updating spotfy to version 3.9.0 my iPhone (5s) with iOS (8.4.1) restarts when opening the application.
  • opeyre
  • Casual Listener
  • 1115 Views
  • 1 replies
  • 1 likes
  • Crash
    ios 8.4.1
    spotfy 3.9.0
  • 1115 Views
  • 1 replies
  • 1 likes