Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 79978 Views
  • 19 replies
  • 37 likes
  • 79978 Views
  • 19 replies
  • 37 likes

What can I do if my Spotify artworks are glitching? So that every album has its respected cover art?

Hello everyone. I,m not sure if im the only user encountering this problem, but from the many users I know it seems that I.m the only one. Lately, some artwrorks, cover arts, have been glitching in a couple of ways. Sometimes, I'm listening to a song...

  • Regular
  • Hello everyone. I,m not sure if im the only user encountering this problem, but from the many users I know it seems that I.m the only one. Lately, some artwrorks, cover arts, have been glitching in a...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Musiken spelas inte

När jag trycker på en låt så spelas den inte. Fungerar som det ska på iPad men inte iPhone. Ett tag kunde jag lyssna i ca en minut sen försvann ljudet. Nu spelar den inte alls. Har provat att logga ut och att avinstallera. Hjälper inte.

  • Newbie
  • När jag trycker på en låt så spelas den inte. Fungerar som det ska på iPad men inte iPhone. Ett tag kunde jag lyssna i ca en minut sen försvann ljudet. Nu spelar den inte alls. Har provat att logga u...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

sync restarts every time I connect to wifi

every time I come home and my device connects to WiFi, Spotify begins the sync all over again - meaning it starts from 0 tracks synced and attempts to get all 1500 synced. If the app closes, crashes, or I leave home before it finishes I end up not ha...

  • Casual Listener
  • every time I come home and my device connects to WiFi, Spotify begins the sync all over again - meaning it starts from 0 tracks synced and attempts to get all 1500 synced. If the app closes, crashes,...
  • pquintanilla
  • Newbie
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Pioneer doesn't show songs in display.

Running from IOS 8 and connected via AUX, the screen is just blank, is there any way besides showing the info of songs to also change tracks with the stereo? It's a car stereo by the way. Thanks!

  • Regular
  • Running from IOS 8 and connected via AUX, the screen is just blank, is there any way besides showing the info of songs to also change tracks with the stereo?   It's a car stereo by the way. &...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

Multiple Charges. Twice on different days and one is pending with a Trial Fee

I have been charged not once, not twice, but three times for the month July. All charges were deducted on different days. It is impossible for my card to be charged for multiple accounts, for this is the only account I've created.

  • Newbie
  • I have been charged not once, not twice, but three times for the month July. All charges were deducted on different days. It is impossible for my card to be charged for multiple accounts, for this is...
  • kbrooksc
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • different day
    Three charges
  • 381 Views
  • 1 replies
  • 0 likes

Spotify app crashing upon launch

Hello there Spotify community. Everytime I launch my Spotify app on my iPhone 5S, it immediately crashes after the 'loading elipses' fade out. I opened the application from my phone, then it simply closed!I've tried uninstalling it and re-installing ...

  • Regular
  • Hello there Spotify community.   Everytime I launch my Spotify app on my iPhone 5S, it immediately crashes after the 'loading elipses' fade out.   I opened the application from my phone...
  • Tylky
  • Regular
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Radio New button missing

I have just joined Premium. When I tap Radio on iPad, there is no option to create a new station. Can somebody help?

  • Newbie
  • I have just joined Premium. When I tap Radio on iPad, there is no option to create a new station. Can somebody help?
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Lost playlists only on ios app

Hi!All my playlists are gone on my ios app. On desktop app I still have them. I have logged in with a same id and subscription status is still premium. I can see a couple of my playlists in "recently played" list when I access my music, but when I ch...

  • Newbie
  • Hi! All my playlists are gone on my ios app. On desktop app I still have them. I have logged in with a same id and subscription status is still premium. I can see a couple of my playlists in "recent...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

How does "Available Offline" count files?

Where does Spotify get its "Available Offline" files from and how does it effect the 3,333 songs/device limit?Let's say that I have a playlist with 10 songs, 4 of which are "Local Files" on my desktop, When I save the file for "Offline" listening on ...

  • Music Fan
  • Where does Spotify get its "Available Offline" files from and how does it effect the 3,333 songs/device limit? Let's say that I have a playlist with 10 songs, 4 of which are "Local Files" on my de...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Wrong songs being played

hello,I have a weird problem. When I go into my songs on the spotify app, whatever I play it plays the wrong song. Example is currently it says "a star is born" is the first song so when I select to play it, drake - 0 to 100 plays. Drake - 0 to 100 s...

  • Newbie
  • hello, I have a weird problem. When I go into my songs on the spotify app, whatever I play it plays the wrong song. Example is currently it says "a star is born" is the first song so when I select...
  • Davant908
  • Regular
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

My friend list is not populating when attempting to share a track with people.

Like the Subject says, I cannot get my friend list to populate with people I am friends with through Spotify. I cannot share a track with anyone while on my iPhone. I have to get on my PC and share stuff from there. I have logged in and out. I have d...

  • Casual Listener
  • Like the Subject says, I cannot get my friend list to populate with people I am friends with through Spotify. I cannot share a track with anyone while on my iPhone. I have to get on my PC and share s...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

Spotify can't play any songs and radios when premium free trial expired.

I join the premium free trial for 7 days and today is expired that turn into free account I don't renew the premium and my iphone5 can't play any songs and radios that it always pop up" premium only" dialog I try to re-install it and re-login,It does...

  • Newbie
  • I join the premium free trial for 7 days and today is expired that turn into free account   I don't renew the premium and my iphone5 can't play any songs and radios that it always pop up" prem...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Artist/Album loading error

Hello, I am a premium subscriber and any time I search for an artist or album it will not load any information. It just says "error occurred". I have tried updating the app, which did not work. I also tried deleting and then reinstalling the app whic...

  • Newbie
  • Hello, I am a premium subscriber and any time I search for an artist or album it will not load any information. It just says "error occurred". I have tried updating the app, which did not work. I als...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Crash while Syncing - Touch IOS 6.1.6 and Spotify App 1.8.1.8

I have been struggling with the spotify app since the previous version. In fact it has been a nightmare since the new look came out. I am also running the specs as above. I have tried all the suggestions - including re installing my firmware through ...

  • Regular
  • I have been struggling with the spotify app since the previous version. In fact it has been a nightmare since the new look came out. I am also running the specs as above. I have tried all the sug...
  • Theothistle
  • Roadie
  • 868 Views
  • 2 replies
  • 3 likes
  • 868 Views
  • 2 replies
  • 3 likes

Track Time and Display

What happened to the ability to view track time and the amount of time remaining in the song? Also, in the new display, you can't see any information at the top of your phone such as time of day, battery life, wifi signal, etc. Please bring all of th...

  • Casual Listener
  • What happened to the ability to view track time and the amount of time remaining in the song? Also, in the new display, you can't see any information at the top of your phone such as time of day, bat...
  • joesuburbs
  • Casual Listener
  • 1988 Views
  • 6 replies
  • 5 likes
  • 1988 Views
  • 6 replies
  • 5 likes

Why is my iPod Touch not showing up

I keep trying to add my iPod Touch as one of my premium offline devices, but it won't show up under devices.

Screen Shot 2015-07-27 at 2.40.03 PM.jpg
  • Roadie
  • I keep trying to add my iPod Touch as one of my premium offline devices, but it won't show up under devices.  
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

How to scroll through Your Music by selecting a letter like on iTunes?

iTunes/Music has an easy way to search your library by selecting the letter on the right side of the screen. Does Spotify have an easy way like this or do I have to continue scrolling, scrolling, scrolling through everything until I reach the latter ...

  • Casual Listener
  • iTunes/Music has an easy way to search your library by selecting the letter on the right side of the screen.     Does Spotify have an easy way like this or do I have to continue scrolling...
  • Nico
  • Community Legend
  • 594 Views
  • 3 replies
  • 0 likes
  • 594 Views
  • 3 replies
  • 0 likes

Solved!! iPhone app eating 6.5Gs of space.

Hi all, hoping someone can clarify for me. Despite my efforts to play with the settings, delete unused playlists, etc., my Spotify iPhone app (newest version) is talking up 6.5Gs of space and I have nothing saved to the phone itself. My iPad app, on ...

  • Music Fan
  • Hi all, hoping someone can clarify for me. Despite my efforts to play with the settings, delete unused playlists, etc., my Spotify iPhone app (newest version) is talking up 6.5Gs of space and I have ...
  • kbrooksc
  • Community Legend
  • 1064 Views
  • 4 replies
  • 0 likes
  • 1064 Views
  • 4 replies
  • 0 likes

My list of artists not on my Iphone 4s and Ipad

Hello there,I would like to find my list of artists on my Iphone 4s and my Ipad as it is on my Macbook but I cannot. I have Spotify Premium and I thought I could find the same lists when I sign in but it is not. How can I do, can you help me Please? ...

  • Music Fan
  • Hello there, I would like to find my list of artists on my Iphone 4s and my Ipad as it is on my Macbook but I cannot. I have Spotify Premium and I thought I could find the same lists when I sign in ...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Tracksprünge

Hallo ich habe das Problem das ich des öfteren tracksprünge habe, so als ob ich den shuffel Modus aktiviert hätte. Da ich zum größten Teil Hörbücher auf spotify höre stört das doch sehr .

  • Newbie
  • Hallo ich habe das Problem das ich des öfteren tracksprünge habe, so als ob ich den shuffel Modus aktiviert hätte. Da ich zum größten Teil Hörbücher auf spotify höre stört das doch sehr .
  • Nico
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes