Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68585 Views
  • 16 replies
  • 37 likes
  • 68585 Views
  • 16 replies
  • 37 likes

Solved!! No sleep-timer Function?

Hi folks,Today i changed from deezer to spotify. I Hoped to find a sleeptimer Function. Is this function in Planning or another way (Maybe another App) to Quit playing music?Regards

  • Casual Listener
  • Hi folks, Today i changed from deezer to spotify. I Hoped to find a sleeptimer Function. Is this function in Planning or another way (Maybe another App) to Quit playing music? Regards
  • Daniel1982a
  • Casual Listener
  • 1409 Views
  • 2 replies
  • 0 likes
  • 1409 Views
  • 2 replies
  • 0 likes

Premium not activating

I had spotify premium for a month, after my free 30 days. I stopped the auto renewal on the subscriptions. I have just paid for another month, after spotify emailed me saying that my premium was paused. So I went into the App Store app and paid for a...

  • Casual Listener
  • I had spotify premium for a month, after my free 30 days. I stopped the auto renewal on the subscriptions. I have just paid for another month, after spotify emailed me saying that my premium was paus...
  • MattSuda
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

New color

I hate the new color of spotify.

  • Visitor
  • I hate the new color of spotify.
  • MattSuda
  • Spotify Star
  • 842 Views
  • 4 replies
  • 4 likes
  • 842 Views
  • 4 replies
  • 4 likes

iOS Now playing time info disappeared

The spotify app continues to update and innovate on a weekly basis but the removal of vital information from the top of the screen during the now playing screen has really taken it a step backwards. I expect it will be justified as it could be seen t...

  • Newbie
  • The spotify app continues to update and innovate on a weekly basis but the removal of vital information from the top of the screen during the now playing screen has really taken it a step backwards. ...
  • 482 Views
  • 0 replies
  • 0 likes
  • battery
    now playing screen
    time
  • 482 Views
  • 0 replies
  • 0 likes

Solved!! New phone, premium not working

Hi, I recently upgraded from an iPhone 4 to an iPhone 5 and when I tried to install spotify it came up with a message that my 48 hour trial had been activated even though I have had premium for several months before switching phones! Anyone got any i...

  • Casual Listener
  • Hi, I recently upgraded from an iPhone 4 to an iPhone 5 and when I tried to install spotify it came up with a message that my 48 hour trial had been activated even though I have had premium for sever...
  • adabeilstyling
  • Newbie
  • 25105 Views
  • 5 replies
  • 0 likes
  • 25105 Views
  • 5 replies
  • 0 likes

Certain songs won't offline sync to iPhone

Hi!Just lately I am having trouble with syncing music offline to my iPhone 6.Any song which I have tried to add to the phone over the last week has not worked (no green 'available' icon displaying next to the track).I have been able to successfully s...

  • Newbie
  • Hi! Just lately I am having trouble with syncing music offline to my iPhone 6. Any song which I have tried to add to the phone over the last week has not worked (no green 'available' icon displayin...
  • 521 Views
  • 0 replies
  • 0 likes
  • iphone
    iphone6
    Offline Access
    offline play
  • 521 Views
  • 0 replies
  • 0 likes

Spotify Update 3.2.01554 - Saving Music

On the newest update of Spotify for iphone I have been having issues saving my music to my library. For one, music I save on my desktop app or on the online web application will not show up on my phone app(iphone 6 fyi). Also, when I save music direc...

  • Casual Listener
  •  On the newest update of Spotify for iphone I have been having issues saving my music to my library. For one, music I save on my desktop app or on the online web application will not show up on ...
  • Swanny
  • Community Legend
  • 2283 Views
  • 3 replies
  • 0 likes
  • 3.2
    application
    phone
    save album
    saved artists
    saved music
    saving music
    Update
  • 2283 Views
  • 3 replies
  • 0 likes

Ad will not load or play = dead app

So about a week ago all of the "click here for 30 min of ad free listening" ads stopped loading for me.What this means is that I just see the title of the ad that is supposed to to play, but the app can never leave that state (as the ad never plays a...

  • Regular
  • So about a week ago all of the "click here for 30 min of ad free listening" ads stopped loading for me. What this means is that I just see the title of the ad that is supposed to to play, but the ...
  • misterhee
  • Regular
  • 3205 Views
  • 10 replies
  • 0 likes
  • 3205 Views
  • 10 replies
  • 0 likes

Version 3.3.0 dont work in iphone4 iOS7

Version 3.3.0 dont work in iphone4 iOS 7When launch selt close quickly

  • Newbie
  • Version 3.3.0 dont work in iphone4 iOS 7 When launch selt close quickly
  • Mattosaurus
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Why cant i make my pc play "local files" from my phone

I have saved a few "local songs" in my playlists, and they have synced from my pc to my phone. But i cant use my phone to make the pc play the "local songs". I want to do this because my pc is connected to my stereo, and when i am home i dont fancy r...

  • Casual Listener
  • I have saved a few "local songs" in my playlists, and they have synced from my pc to my phone. But i cant use my phone to make the pc play the "local songs". I want to do this because my pc is connec...
  • josixx1999
  • Casual Listener
  • 318 Views
  • 2 replies
  • 1 likes
  • 318 Views
  • 2 replies
  • 1 likes

I have been charged 3 times And my subscription was cancelled. How do I get a refund

I have been charged 3 times this month and my subscription has been "paused" because they "havnt" been able to withdraw they money out of my account but my bank statement has that I was charged 3 times. How do I get a refund?

  • Newbie
  • I have been charged 3 times this month and my subscription has been "paused" because they "havnt" been able to withdraw they money out of my account but my bank statement has that I was charged 3 tim...
  • Fishtaco
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

The app does not open only AppStore

i have the premium Account. If i recieve an email with a link to a song. The link always takes me to AppStore and spotify there. Not the app in my phone. It is really annoying. How should i do to open the link directly i my installed app and not via ...

  • Visitor
  • i have the premium Account. If i recieve an email with a link to a song. The link always takes me to AppStore and spotify there. Not the app in my phone. It is really annoying. How should i do to ope...
  • Fishtaco
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

[iOS]{Mac] Missing songs from playlists

Ok So I am getting rather frustrated now.I have a few rather large playlists with over a !000 songs.In those playlists I remember adding some of my all time favourite bands and artists to, and then realise after a few months those song have just gone...

  • Casual Listener
  • Ok So I am getting rather frustrated now. I have a few rather large playlists with over a !000 songs. In those playlists I remember adding some of my all time favourite bands and artists to, and ...
  • ProcrastiLord
  • Casual Listener
  • 617 Views
  • 1 replies
  • 0 likes
  • iOS
    Mac
    Missing Music
  • 617 Views
  • 1 replies
  • 0 likes

Running

I was wondering if it will be possible to use Spotify Running without internet in the near future? I can't use it when I'm running because I don't have mobile internet for my iPhone.I'm really enjoying the music. Usually I just download the playlists...

  • Newbie
  • I was wondering if it will be possible to use Spotify Running without internet in the near future? I can't use it when I'm running because I don't have mobile internet for my iPhone. I'm really enjo...
  • Sagethefool
  • Regular
  • 348 Views
  • 1 replies
  • 0 likes
  • Running with spotify
  • 348 Views
  • 1 replies
  • 0 likes

iPhone app playing video over music

Using iPhone app 3.3.0.1640. I'm playing music from the New Music Tuesday playlist, but the Nerdist video is playing simultaneously in the bottom bar. So I'm hearing audio from both. I restarted the app, which resolved the issue.

  • Newbie
  • Using iPhone app 3.3.0.1640. I'm playing music from the New Music Tuesday playlist, but the Nerdist video is playing simultaneously in the bottom bar. So I'm hearing audio from both. I restarted...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Date and time of played track

Hi, it's nice to see you!I have important thing to know, exactly when I did play hello nasty beastie boys tracks last week. Something important happened that day and i don't know which was it. Is there any op who could help me? ... Mayby it was this ...

  • Casual Listener
  • Hi, it's nice to see you! I have important thing to know, exactly when I did play hello nasty beastie boys tracks last week. Something important happened that day and i don't know which was it. Is...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Glitch with new software

I installed the newest ios update for spotify and have been having issues finding and playing music on my phone. The only music that I am able to play is the music I have "available offline". I cannot search for music, the picture is what is displaye...

  • Casual Listener
  • I installed the newest ios update for spotify and have been having issues finding and playing music on my phone.  The only music that I am able to play is the music I have "available offline". &...
  • bigman8734
  • Casual Listener
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Error 404 always

I cant open my sesion always error 404

  • Newbie
  • I cant open my sesion always error 404
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Activity menu doesn't work

Hi, I have a premium account and running version 3.3.0.1640 on IOS. For several updates I see nothing in the 'Activity' item in the app. I follow people, artists, facebook friends. On the desktop I nicely see what they are listening to, but on IOS, n...

  • Regular
  • Hi,   I have a premium account and running version 3.3.0.1640 on IOS. For several updates I see nothing in the 'Activity' item in the app. I follow people, artists, facebook friends. On the de...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Solved!! Cannot find "Running"

Hi,I'm very excited to hear the release of Spotify Running.I just tried to use this feature on my iPhone 6 app but I cannot find "Running" on side menu in app.Does it take a few more to get it available?Or, is premium account necessary?App version is...

  • Visitor
  • Hi, I'm very excited to hear the release of Spotify Running. I just tried to use this feature on my iPhone 6 app but I cannot find "Running" on side menu in app. Does it take a few more to get...
  • Sagethefool
  • Regular
  • 4403 Views
  • 12 replies
  • 0 likes
  • Running
  • 4403 Views
  • 12 replies
  • 0 likes