Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81519 Views
  • 19 replies
  • 37 likes
  • 81519 Views
  • 19 replies
  • 37 likes

Spotify activ on background - still consumes battery - iOS8

Hi together, I thought it the hole time, but with the new feature in iOS8 I think it's true. Spotify drains so much battery power on my device, even if it's not used! I noticed that spotify is still active in background after I stopped the music hour...

  • Gig Goer
  • Hi together,   I thought it the hole time, but with the new feature in iOS8 I think it's true. Spotify drains so much battery power on my device, even if it's not used! I noticed that sp...
  • Alfonx
  • Regular
  • 1235 Views
  • 3 replies
  • 1 likes
  • 1235 Views
  • 3 replies
  • 1 likes

I just bought premium and it's not working

I signed out and signed back in and I deleted the app and re downloaded it. Nothing's working. What should I do?

  • Newbie
  • I signed out and signed back in and I deleted the app and re downloaded it. Nothing's working. What should I do?
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Lowercase 's' prepended to all strings when iOS language is Romainian

There is a regression in the latest release of Spotify for iOS, version 3.1.0, that affects devices that have the system language set to Romanian. It causes a lowercase 's' to be prepended to the start of all text strings within the app. If the iOS s...

  • Casual Listener
  • There is a regression in the latest release of Spotify for iOS, version 3.1.0, that affects devices that have the system language set to Romanian. It causes a lowercase 's' to be prepended ...
  • alexstana96
  • Newbie
  • 919 Views
  • 3 replies
  • 0 likes
  • bug
    iOS
    regression
  • 919 Views
  • 3 replies
  • 0 likes

I do not get the characteristic of running spotify

last update the application and not running out spotify me, I have iphone ios 8.3 and 6 am premium, why not spotify running out?

  • Music Fan
  • last update the application and not running out spotify me, I have iphone ios 8.3 and 6 am premium, why not spotify running out?
  • luannai
  • Music Fan
  • 875 Views
  • 6 replies
  • 0 likes
  • 875 Views
  • 6 replies
  • 0 likes

Low streaming quality

Hi,I just upgraded to Premium and set the streaming audio quality to be extreme (on my iPhone. On my Mac the quality is great!) but it still is pretty low.My internet connection is not the problem, it is about 500kB/s.Any idea what I can do?Thanks in...

  • Casual Listener
  • Hi, I just upgraded to Premium and set the streaming audio quality to be extreme (on my iPhone. On my Mac the quality is great!) but it still is pretty low. My internet connection is not the proble...
  • linusg
  • Casual Listener
  • 1922 Views
  • 2 replies
  • 0 likes
  • iOS
    iphone
    quality
    streaming
    streaming quality
  • 1922 Views
  • 2 replies
  • 0 likes

Cant find album by band kreator

Its a strange thing, cant find the album Enemy of God by the band kreator on my iphone 6 or in the windows dekstop client, however in the browser version using chrome it is available, i can add it to my music but cannot play it .And the music shows n...

Clipboard01.jpg
  • Casual Listener
  • Its a strange thing, cant find the album Enemy of God by the band kreator on my iphone 6 or in the windows dekstop client, however in the browser version using chrome it is available, i can add it to...
  • MattSuda
  • Spotify Star
  • 1570 Views
  • 3 replies
  • 0 likes
  • 1570 Views
  • 3 replies
  • 0 likes

iPad 1 not visible for other devices through Connect

My iPad 1 running on iOS 5.1.1 (latest spotifiy app from Aplle store) is somehow not visible for my other devices when I want to use Spotify Connect.iMac does see my Android phone, and phone does see my iMac without any problem. All devices are conne...

  • Casual Listener
  • My iPad 1 running on iOS 5.1.1 (latest spotifiy app from Aplle store) is somehow not visible for my other devices when I want to use Spotify Connect. iMac does see my Android phone, and phone does s...
  • 285 Views
  • 0 replies
  • 1 likes
  • 285 Views
  • 0 replies
  • 1 likes

Recently added on IOS

Why cant you choose for recently added in à playlist.Because on android spotify app you can.Please explain me

  • Newbie
  • Why cant you choose for recently added in à playlist. Because on android spotify app you can. Please explain me
  • MattSuda
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • recently added
    why
  • 458 Views
  • 1 replies
  • 0 likes

New update

Where is the new ruining feature they're advertising with an update?

  • Casual Listener
  • Where is the new ruining feature they're advertising with an update?
  • Pete
  • Roadie
  • 511 Views
  • 3 replies
  • 0 likes
  • 511 Views
  • 3 replies
  • 0 likes

Wish List

I'd like to start a Wish list thread. I think the version I have .4.23.11 is severly lacking on the Iphone and if there's some features I mention here that do exist, please let me know. (Although the fact that I can't find them easily would be part o...

  • Casual Listener
  • I'd like to start a Wish list thread.    I think the version I have .4.23.11 is severly lacking on the Iphone and if there's some features I mention here that do exist, please let me know...
  • MattSuda
  • Spotify Star
  • 3539 Views
  • 9 replies
  • 1 likes
  • 3539 Views
  • 9 replies
  • 1 likes

Spoify crashes on startup

Hello! I have an iPad air 2 running iOS 8.1.2 and the latest version of spotify premium. Recently, after the latest update, I cannot open spotify. Every time I redownload it (I clear its cache and wiped it off my system) asks me to log in. I then get...

  • Newbie
  • Hello! I have an iPad air 2 running iOS 8.1.2 and the latest version of spotify premium. Recently, after the latest update, I cannot open spotify. Every time I redownload it (I clear its cache and wi...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Google Maps too quiet when using with spotify over bluetooth

I just got a new car (Subaru) without an integrated nav system. The only option is to use google maps on my phone in combo with playing music from the phone. The way the Bluetooth works, the stereo does not reliably fade to allow the driver to hear t...

  • Newbie
  • I just got a new car (Subaru) without an integrated nav system. The only option is to use google maps on my phone in combo with playing music from the phone. The way the Bluetooth works, the stereo d...
  • LordRollin
  • Community Legend
  • 1547 Views
  • 1 replies
  • 0 likes
  • 1547 Views
  • 1 replies
  • 0 likes

Playlist not linked to acc Anymore

So I made a playlist for a friend on my account and shared it, and since then, the playlist hasn't been within my playlist area of my spotify app. I can still see and listen to the playlist as it is in my recently played, but I can no longer add arti...

  • Casual Listener
  • So I made a playlist for a friend on my account and shared it, and since then, the playlist hasn't been within my playlist area of my spotify app. I can still see and listen to the playlist as it is ...
  • mheerey
  • Casual Listener
  • 720 Views
  • 8 replies
  • 0 likes
  • 720 Views
  • 8 replies
  • 0 likes

Spotify plays songs not included in my playlist

I'm the type of person that has a select few songs that I like depending on what I'm in the mood for, so obviously when Spotify plays the wrong songs it gets very annoying. Skipping the song used to bring me back to the right songs but now it takes f...

  • Casual Listener
  • I'm the type of person that has a select few songs that I like depending on what I'm in the mood for, so obviously when Spotify plays the wrong songs it gets very annoying. Skipping the song used to ...
  • bebipbop
  • Casual Listener
  • 3835 Views
  • 2 replies
  • 0 likes
  • 3835 Views
  • 2 replies
  • 0 likes

Sending songs to Spotify people not working

iOS 8.3 on iphone 5S (Spotify reinstalled today)Can't send songs to Spotify people. There are no people in the list. And there are no results when I search. I follow a lot of people.I know there's a lot of threads on this already but it doesn't seem ...

  • Casual Listener
  • iOS 8.3 on iphone 5S (Spotify reinstalled today) Can't send songs to Spotify people. There are no people in the list. And there are no results when I search. I follow a lot of people. I know th...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Solved!! MINI doesn't connect to Spotify

Hi, today I downloaded the new version of Spotify on my iPhone but when I connected my iOS device to my Mini it said there was an error. I tried reinstaling the app but it doesn't work. I also tried to reinstall Mini Connected and turning off and tur...

IMG_0115.PNG
  • Newbie
  • Hi, today I downloaded the new version of Spotify on my iPhone but when I connected my iOS device to my Mini it said there was an error. I tried reinstaling the app but it doesn't work. I also tried ...
  • user-removed
  • Not applicable
  • 7863 Views
  • 8 replies
  • 3 likes
  • 7863 Views
  • 8 replies
  • 3 likes

Release Notes - Spotify for iOS 3.0.0

What's new in this version (3.0.0): The new Spotify genre experience is now available on iPad. Update: We're aware of an issue when connecting to BMW ConnectedDrive and MINI Connected vehicles. A fix is coming soon.

  • Spotify Legend
  • What's new in this version (3.0.0):   The new Spotify genre experience is now available on iPad. Update: We're aware of an issue when connecting to BMW ConnectedDrive an...
  • Goodman
  • Spotify Legend
  • 3098 Views
  • 10 replies
  • 0 likes
  • 3098 Views
  • 10 replies
  • 0 likes

Solved!! Ipod 5th Generation - Premium Member

Hello I have a problemI'm an Premium Member and i have offline Playlists from Spotify (dowloaded Musik from Spotify)I have the new version of Spotify for Windows 8 but if i put my Ipod 5th Generation (Firmware 1.0.1 it is the newest one) on the PCin ...

  • Newbie
  • Hello   I have a problem I'm an Premium Member and i have offline Playlists from Spotify (dowloaded Musik from Spotify) I have the new version of Spotify for Windows 8   but if i put ...
  • Taylor
  • Community Legend
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

Offline Albums/Songs/Artists not syncing anymore.. Playlists ok

None of my albums, songs, or artists saved offline will sync anymore via Imac to Iphone6.. but playlists still do. Anyone have a solution to this?

  • Newbie
  • None of my albums, songs, or artists saved offline will sync anymore via Imac to Iphone6.. but playlists still do.   Anyone have a solution to this?
  • DanL_91
  • Newbie
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Song on Mobile plays different version than song on Desktop

I recently started a Premium 30 day trial. Downloaded the Spotify desktop program and created a beefy playlist. One of the songs I included in my playlist was "Build me up Buttercup" by the Foundations. When I play it on the desktop, it sounds like t...

  • Newbie
  • I recently started a Premium 30 day trial. Downloaded the Spotify desktop program and created a beefy playlist.  One of the songs I included in my playlist was "Build me up Buttercup" by the Fou...
  • bschafrath
  • Newbie
  • 798 Views
  • 1 replies
  • 2 likes
  • 798 Views
  • 1 replies
  • 2 likes