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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81561 Views
  • 19 replies
  • 37 likes
  • 81561 Views
  • 19 replies
  • 37 likes

Unable to Play Song with new update

Hi! I' ve been using spotify for a while and i haven't had a problem until the new spotify update came out in 3rd October. After my Ipad 3 automatically updated the spotify i couldn't play any of the songs, when i tried to play them a box showed up w...

  • Newbie
  • Hi! I' ve been using spotify for a while and i haven't had a problem until the new spotify update came out in 3rd October. After my Ipad 3 automatically updated the spotify i couldn't play any of the...
  • Starburstingout
  • Newbie
  • 11868 Views
  • 12 replies
  • 1 likes
  • 11868 Views
  • 12 replies
  • 1 likes

Not seeing thumb up/down

I just joined as a free premium member (trial), I'm not seeing any thumbs up/down icons in the ios app or the mac desktop. Am I blind?

  • Casual Listener
  • I just joined as a free premium member (trial),   I'm not seeing any thumbs up/down icons in the ios app or the mac desktop.   Am I blind?  
  • AceSteeleYT
  • Community Legend
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Solved!! Deactivate activity in my facebook-activity-log

Hi there There's this little facebook-spotify-problem I'm having: Whenever I listen to a song on my phone, it appears in my activity log. I only made it visible for myself, so I'm the only person who's stressed out by this. I read different articles,...

  • Casual Listener
  • Hi there   There's this little facebook-spotify-problem I'm having: Whenever I listen to a song on my phone, it appears in my activity log. I only made it visible for myself, so I'm the on...
  • MattSuda
  • Spotify Star
  • 2528 Views
  • 3 replies
  • 0 likes
  • 2528 Views
  • 3 replies
  • 0 likes

Premium account problems

I've completed every step, but I still do not have the premium account that I paid for it sais on the website under receipts that I have a valid premium account but on the iOS app is sais free. what else is there that I can do. this I just rediculous...

  • Newbie
  • I've completed every step, but I still do not have the premium account that I paid for it sais on the website under receipts that I have a valid premium account but on the iOS app is sais free. what ...
  • meahtenoha
  • Spotify
  • 724 Views
  • 7 replies
  • 1 likes
  • 724 Views
  • 7 replies
  • 1 likes

Messaging has changed in recent release - no more threads

Messaging in the iOS app used to look like the desktop client - message threads split by sender, shares and text messages in order. For some reason this has been removed in the most recent update and now ALL messages are in one thread, with text-only...

  • Casual Listener
  • Messaging in the iOS app used to look like the desktop client - message threads split by sender, shares and text messages in order.  For some reason this has been removed in the most recent upda...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

After a song ends, the next song will show up and act as if it is playing, but no sound comes out

Whenever I'm listening to my playlists, the music will frequently stop playing as soon as a song ends. It looks like a new song is playing--the bar showing time is moving, the artwork/title/everything is there, the only problem is that there's no sou...

  • Casual Listener
  • Whenever I'm listening to my playlists, the music will frequently stop playing as soon as a song ends. It looks like a new song is playing--the bar showing time is moving, the artwork/title/everythin...
  • MattSuda
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Can't sync

Spotify says that tracks are synced but they do not play on my iphone. This sucks and I'm about to cancel this if it continues.

  • Visitor
  • Spotify says that tracks are synced but they do not play on my iphone.   This sucks and I'm about to cancel this if it continues.
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

My Spotify Premium account is not activating

Hi, I have purchased the premium account on my iPhone 6, but on my account at the settings it says that it's still free, I have already close the app and then re open it and also erase the app and downloaded it again, how can I activate my premium ac...

  • Casual Listener
  • Hi, I have purchased the premium account on my iPhone 6, but on my account at the settings it says that it's still free, I have already close the app and then re open it and also erase the app and do...
  • MattSuda
  • Spotify Star
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

Issue for resuming track between devices

When a track is resumed on my computer it also repeats the latest two tracks in the que. So before I chage device I listen to track A, B and C, in the middle of track C i change device and the track is resumed as expected. After track C is finished t...

  • Newbie
  • When a track is resumed on my computer it also repeats the latest two tracks in the que.   So before I chage device I listen to track A, B and C, in the middle of track C i change device and...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Listening to music and the next song starts and then the volume drops.

When I'm listening to my my music, some songs play fine and then some songs will start playing at normal volume and after a couple seconds, the volume significantly decreases. Any ideas?

  • Newbie
  • When I'm listening to my my music, some songs play fine and then some songs will start playing at normal volume and after a couple seconds, the volume significantly decreases. Any ideas?
  • MattSuda
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Playlists Disappeared

My roommate was playing music the other night and somehow my iPhone 6 linked to hers. I have tried logging off and back on several times, but when I go to my music all of her playlists show up. Where are mine and how do we disconnect from each other'...

  • Newbie
  • My roommate was playing music the other night and somehow my iPhone 6 linked to hers. I have tried logging off and back on several times, but when I go to my music all of her playlists show up. Where...
  • MattSuda
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Audio Mutes After Songs Sometimes

When I'm playing music on my iPad over bluetooth, sometimes when a track ends the next track will start, but there will be no sound. I can see the bar progressing and the time counting up as the songs plays, but the audio is muted. If I press the bac...

  • Casual Listener
  • When I'm playing music on my iPad over bluetooth, sometimes when a track ends the next track will start, but there will be no sound. I can see the bar progressing and the time counting up as the song...
  • KiyaSqueaker
  • Regular
  • 701 Views
  • 1 replies
  • 0 likes
  • mute
    no audio
  • 701 Views
  • 1 replies
  • 0 likes

Solved!! Can Not download Spotify from APP STORE on my iPhone

Hi, Recently went to use sportify and noticed it had disappeared from my Iphone . I uninstalled, tried to reinstall but I am unable to complete action as app store will not let me open Spotify to complete download !! I tried to reinstall by going via...

  • Casual Listener
  • Hi, Recently went to use sportify and noticed it had disappeared from my Iphone .  I uninstalled, tried to reinstall but I am unable to complete action as app store will not let me open Spotify ...
  • LisLou
  • Casual Listener
  • 2129 Views
  • 2 replies
  • 0 likes
  • 2129 Views
  • 2 replies
  • 0 likes

IOS4 app not available for premium users in the U.S? Im Mad. Was not notified or anything.

I want to know if there is another place to get the ios4 app for mobile users because since who knows when you cannot get it from the app store anymore (in the U.S). If i had known this i would have never delted the app from my ipod to begin with! wh...

  • Visitor
  • I want to know if there is another place to get the ios4 app for mobile users because since who knows when you cannot get it from the app store anymore (in the U.S). If i had known this i would have ...
  • kmd
  • Newbie
  • 350 Views
  • 1 replies
  • 2 likes
  • 350 Views
  • 1 replies
  • 2 likes

Claims no internet connection in browse mode

I can't use the browse mode on my iPad. It claims i have no internet connection even though My connection i working. Everything else in Spotify is working fine.

  • Casual Listener
  • I can't use the browse mode on my iPad. It claims i have no internet connection even though My connection i working. Everything else in Spotify is working fine.
  • pp71
  • Casual Listener
  • 335 Views
  • 2 replies
  • 1 likes
  • 335 Views
  • 2 replies
  • 1 likes

Lag when scrolling thru albums

I just switched back to Spotify a few days ago. I'm still getting readjusted to it after having Rdio for almost a year, but i noticed that when i go into the Album view of My Music and start scrolling thru, there is significant lagginess. i should cl...

  • Newbie
  • I just switched back to Spotify a few days ago.   I'm still getting readjusted to it after having Rdio for almost a year, but i noticed that when i go into the Album view of My Music and sta...
  • MattSuda
  • Spotify Star
  • 497 Views
  • 1 replies
  • 1 likes
  • 497 Views
  • 1 replies
  • 1 likes

latest update: ALL OF THE BUGS

The iPhone app got an update sometime last week/over the weekend, and since then it's had a lot of problems. The app freezes when I try to scroll through my playlists. It randomly stops playing songs (instead of going to Song B when Song A is over, i...

  • Music Fan
  • The iPhone app got an update sometime last week/over the weekend, and since then it's had a lot of problems.  The app freezes when I try to scroll through my playlists.  It randomly stops p...
  • 3Ni
  • Music Fan
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Solved!! iOS app keeps showing activity in Facebook

Hi, Everytime I restart the iOS app the Facebook activity slider gets turned on and I want it to remain off. Is this a glitch in the app? I have the latest app and iOS 8.1.2 Thanks Nick

  • Casual Listener
  • Hi, Everytime I restart the iOS app the Facebook activity slider gets turned on and I want it to remain off. Is this a glitch in the app? I have the latest app and iOS 8.1.2   Thanks Nick
  • cian_shah12
  • Casual Listener
  • 782 Views
  • 6 replies
  • 0 likes
  • 782 Views
  • 6 replies
  • 0 likes

Offline mode

Hello the offline is not working properly.If anyone can help me?( I already done the troubleshoting wich is explained on the knowledge)

  • Newbie
  • Hello the offline is not working properly.If anyone can  help me?( I already done  the troubleshoting  wich is explained on the knowledge)
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Mobile Data Usage

Ive been using Spotify since february 1st, no more than an hour or two a day, and being today february 4th, ive already used 131mb... Is this normal? It feels like its using too much. I have a 4s iPhone, latest iOS available...latest spotify update s...

  • Casual Listener
  • Ive been using Spotify since february 1st, no more than an hour or two a day, and being today february 4th, ive already used 131mb... Is this normal? It feels like its using too much. I have a 4s iPh...
  • adisib
  • Community Legend
  • 686 Views
  • 5 replies
  • 0 likes
  • 686 Views
  • 5 replies
  • 0 likes