Announcements
Hey! We're aware of issues loading the Spotify app and website. Click here for more details.

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 79839 Views
  • 19 replies
  • 37 likes
  • 79839 Views
  • 19 replies
  • 37 likes

Search Engine

The search icon on my screen is not there and now I can't search for any songs or artists.

  • Newbie
  • The search icon on my screen is not there and now I can't search for any songs or artists.
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Activity Feed?

I noticed the Activity feed on the left column. But, it says that there is no recent activity -- even when my desktop client shows a lot of activity from the 60+ profiles that I follow. Any ideas? Thanks! Spotify v. 1.9.0 | iPhone 5s | iOS 8.1

  • Music Fan
  • I noticed the Activity  feed on the left column. But, it says that there is no recent activity -- even when my desktop client shows a lot of activity from the 60+ profiles that I follow. Any ide...
  • mishamazor
  • Music Fan
  • 886 Views
  • 3 replies
  • 0 likes
  • 886 Views
  • 3 replies
  • 0 likes

Songs added on my phone don't always show up on my computer

Hi,When I add songs on my phone, they do not show up on my computer under 'Your Music' > 'Songs'. Any way to remedy this? Thanks,Mitchell

  • Newbie
  • Hi, When I add songs on my phone, they do not show up on my computer under 'Your Music' > 'Songs'. Any way to remedy this? Thanks, Mitchell 
  • ajh522
  • Casual Listener
  • 781 Views
  • 2 replies
  • 1 likes
  • 781 Views
  • 2 replies
  • 1 likes

Premium isn't showing

Paid for premium and it isn't showing that on my account. I bought it December 15th, and today I got a message talking about my trial is over. I'm confused what's the problem?

  • Newbie
  • Paid for premium and it isn't showing that on my account. I bought it December 15th, and today I got a message talking about my trial is over. I'm confused what's the problem?
  • kbrooksc
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

iphone 5s cannot connect to Spotify

Hi my iPhone 5s cannot be connected to Spotify. Not only it is not syncing, it doesn't even show that screen of my phone is connected. Both my phone and my laptop are in the same wifi. I can be able to connect a week ago but not it doesnt work. Can y...

  • Regular
  • Hi my iPhone 5s cannot be connected to Spotify. Not only it is not syncing, it doesn't even show that screen of my phone is connected. Both my phone and my laptop are in the same wifi. I can be able ...
  • kbrooksc
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

sync process manually on my ipod

How can I start the sync process manually on my ipod when wlan is available but the device is NOT connected to my computer

  • Music Fan
  • How can I start the sync process manually on my ipod when wlan is available but the device is NOT connected to my computer
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Iphone 5s dropouts / Premium

I've been using Premium for over a year on my iphone 5s, and I'm just now starting to have problems streaming. It starts and stops quite frequently, using it on LTE in the car. The stops last about 5-10 seconds, and then resume for anywhere from :05-...

  • Newbie
  • I've been using Premium for over a year on my iphone 5s, and I'm just now starting to have problems streaming.  It starts and stops quite frequently, using it on LTE in the car.  The stops ...
  • djdj113
  • Casual Listener
  • 500 Views
  • 4 replies
  • 1 likes
  • 500 Views
  • 4 replies
  • 1 likes

Solved!! Organize by artist on iPhone

How do you organize playlists by artist on iPhones? I can on my computer but all my playlists are by when the songs were added on my phone which is a pain

  • Newbie
  • How do you organize playlists by artist on iPhones? I can on my computer but all my playlists are by when the songs were added on my phone which is a pain
  • MattSuda
  • Spotify Star
  • 548 Views
  • 1 replies
  • 0 likes
  • 548 Views
  • 1 replies
  • 0 likes

Cant play saved songs offline with premium account

Hey everyone,my Problem is that I cant play many songs that I saved for the offline, like in Flightmode, on my iPhone even though I have premium. Even songs that I could play in offline mode a couple of weeks ago are not working anymore. I can play t...

  • Newbie
  • Hey everyone, my Problem is that I cant play many songs that I saved for the offline, like in Flightmode, on my iPhone even though I have premium. Even songs that I could play in offline mode a ...
  • 451 Views
  • 0 replies
  • 0 likes
  • 451 Views
  • 0 replies
  • 0 likes

Offline mode on iPhone won't synch

HiI just bought premium so that I could use spotyfi offline but it won't synch. I have enought storage on my iPhone 5S and I have tried to reinstal the program and restart the phone but the arrows that sould turn green are just grey!

  • Newbie
  • Hi I just bought premium so that I could use spotyfi offline but it won't synch. I have enought storage on my iPhone 5S and I have tried to reinstal the program and restart the phone but the arrow...
  • rbergma29
  • Gig Goer
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Spotify won't detect local tracks on iPhone

I am having an issue with the detection of local tracks on my iPhone. I've created a playlist for offline use which contains music not available for streaming, however I own the files and have them both on my computer and synced to my iPhone using iT...

  • Newbie
  • I am having an issue with the detection of local tracks on my iPhone. I've created a playlist for offline use which contains music not available for streaming, however I own the files and have them b...
  • ashyfly
  • Regular
  • 1200 Views
  • 6 replies
  • 0 likes
  • 1200 Views
  • 6 replies
  • 0 likes

Only certain local files refuse to sync!

Earlier this week I noticed that Spotify stopped syncing certain local files onto my iOS app. A good chunk of my local files are grayed out. I have the file on my desktop version, but no matter what I try I can't play them on iOS (it just tells me if...

  • Regular
  • Earlier this week I noticed that Spotify stopped syncing certain local files onto my iOS app.   A good chunk of my local files are grayed out. I have the file on my desktop version, but no ...
  • MattSuda
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

In App address needed - "Show Licenses"

Kind of a strange request, but I’m looking for the specific address to the Settings > About > Show Licenses page in the iOS app. I wan’t my young son to be able to use Spotify, but don’t like that they built in a browser that can be accessed though t...

  • Casual Listener
  • Kind of a strange request, but I’m looking for the specific address to the Settings > About > Show Licenses page in the iOS app. I wan’t my young son to be able to use Spotify, but don’t l...
  • tjpoch
  • Casual Listener
  • 356 Views
  • 2 replies
  • 0 likes
  • 356 Views
  • 2 replies
  • 0 likes

Solved!! Spotify 2.2.0 issues with iPhone 5

After both an update of iOS and spotify, my iPhone crashes (Black screen and apple symbol) when I try to start spotify. Currently I am unable to use spotify on my mobile. Who has a fix for me?

  • Casual Listener
  • After both an update of iOS and spotify, my iPhone crashes (Black screen and apple symbol) when I try to start spotify. Currently I am unable to use spotify on my mobile. Who has a fix for me?
  • Marc-v-g
  • Casual Listener
  • 688 Views
  • 2 replies
  • 0 likes
  • 688 Views
  • 2 replies
  • 0 likes

Solved!! iPad iOS version 10 update

So when is the iPad going to get the same love that iPhone and iPod are getting with this latest update. Need shuffiling feature also!

  • Casual Listener
  • So when is the iPad going to get the same love that iPhone and iPod are getting with this latest update. Need shuffiling feature also!
  • jmtennapel
  • Casual Listener
  • 12406 Views
  • 59 replies
  • 17 likes
  • 12406 Views
  • 59 replies
  • 17 likes

Solved!! Selective syncing.

Hi, I'm not sure if this has been asked before but I tried googling it and also searched the forum for a bit but I couldnt find an answer.. My question is. I've litterally just started using Spotify and I was before this a heavy iTunes user. I had a ...

  • Newbie
  • Hi, I'm not sure if this has been asked before but I tried googling it and also searched the forum for a bit but I couldnt find an answer..   My question is. I've litterally just started u...
  • MattSuda
  • Spotify Star
  • 1011 Views
  • 1 replies
  • 0 likes
  • cloud
    iOS
    iphone
    itunes
    local files
  • 1011 Views
  • 1 replies
  • 0 likes

help

last day is normal today dead!!! after i login in, all the playlists have all been deleted. i already is premium account, my account is become normal now, please help to recover it i make the all playlist around 2 years!!!

  • Casual Listener
  • last day is normal  today dead!!!     after i login in, all the playlists have all been deleted. i already is premium account, my account is become normal now,   ...
  • OviiiOne
  • Community Legend
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Spotify pausing the song when locking the iPhone

Hi, suddenly I am facing this issue, everytime that I lock the iPhone, Spotify pauses the song, just like the youtube app for example... Does anyone know what's the problem?

  • Newbie
  • Hi, suddenly I am facing this issue, everytime that I lock the iPhone, Spotify pauses the song, just like the youtube app for example... Does anyone know what's the problem?
  • 490 Views
  • 0 replies
  • 0 likes
  • 490 Views
  • 0 replies
  • 0 likes

Solved!! have started getting ads on my £4.99 a month Spotify account on ipad

Hi there,I have just recently purchased an iPad for which I immediately I downloaded spotiify. I have the £4.99 account but for whatever reason, I keep getting adverts when I play the songs from the ipad. This is not the case when I play music on my ...

  • Casual Listener
  • Hi there, I have just recently purchased an iPad for which I immediately I downloaded spotiify. I have the £4.99 account but for whatever reason, I keep getting adverts when I play the songs from th...
  • arodin
  • Casual Listener
  • 1585 Views
  • 7 replies
  • 0 likes
  • 1585 Views
  • 7 replies
  • 0 likes

Failure to Sync Songs?

So I never really had an issue syncing songs on my phone, only if the file was missing, which is fairly obvious. However, back in July my phone was stolen so I had to sync the songs to a different phone (it may be worth noting that I got the stolen p...

  • Newbie
  • So I never really had an issue syncing songs on my phone, only if the file was missing, which is fairly obvious. However, back in July my phone was stolen so I had to sync the songs to a different ph...
  • MattSuda
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes