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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 52706 Views
  • 16 replies
  • 36 likes
  • 52706 Views
  • 16 replies
  • 36 likes

Deactivate

  • Newbie
  • MichaelW
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Trouble with my songs

I logged out of my Sotify account, and when I resigned in on my iPhone, all my songs in the Your Music section were gone. They're still on my Mac, but I can't seem to get them to recover on my iPhone. Any ideas?

  • Newbie
  • I logged out of my Sotify account, and when I resigned in on my iPhone, all my songs in the Your Music section were gone. They're still on my Mac, but I can't seem to get them to recover on my iPhone...
  • hasslunsford
  • Newbie
  • 285 Views
  • 1 replies
  • 1 likes
  • 285 Views
  • 1 replies
  • 1 likes

Premium

My month premium has just expired and I want to renew it however it is not giving me the option to. My account won't show and it's not on offline mode. I have 3G and wifi and still nothing.

  • Newbie
  • My month premium has just expired and I want to renew it however it is not giving me the option to. My account won't show and it's not on offline mode. I have 3G and wifi and still nothing.
  • MichaelW
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Search Function Completely Broken

Hello, when I log into spotify on my phone, everything works completely fine, except for the search bar. When I type in even one character it says "Error" and has a try again button. No matter how many times you click that button it won't work. It do...

  • Newbie
  • Hello, when I log into spotify on my phone, everything works completely fine, except for the search bar. When I type in even one character it says "Error" and has a try again button. No matter how ma...
  • bashfulpanda
  • Newbie
  • 393 Views
  • 1 replies
  • 1 likes
  • 393 Views
  • 1 replies
  • 1 likes

Crashing

Spotify crashes very often, on my iPhone 3GS, my iPod (latest gen) and my iPad 1.It makes listening to music very annoying, which I can't imagine is the point. is this a common problem? When is a fix coming?

  • Regular
  • Spotify crashes very often, on my iPhone 3GS, my iPod (latest gen) and my iPad 1. It makes listening to music very annoying, which I can't imagine is the point.   is this a common problem? Wh...
  • AceOfMasta
  • Casual Listener
  • 1298 Views
  • 12 replies
  • 0 likes
  • 1298 Views
  • 12 replies
  • 0 likes

Solved!! Deleted Facebook and can't log on

I have deleted my Facebook and now I am unable to log on to premium spotify account. Is there any way around this??

  • Newbie
  • I have deleted my Facebook and now I am unable to log on to premium spotify account. Is there any way around this??
  • MichaelW
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Spotify will not open on IOS 8.0.2 Iphone 5s

Everytime I open the app, it just shows the splash page and closes. I am unable to use this app PERIOD! I have tried uninstalling, re-installing, reset my iphones settings (without eraseing content) and then re-installing after that, turning on an of...

  • Newbie
  • Everytime I open the app, it just shows the splash page and closes. I am unable to use this app PERIOD! I have tried uninstalling, re-installing, reset my iphones settings (without eraseing content) ...
  • DeeMoney89
  • Newbie
  • 682 Views
  • 3 replies
  • 0 likes
  • 682 Views
  • 3 replies
  • 0 likes

App on Iphone will not play some songs?

Why will some songs in my playlists play on my computer but not on my phone?

  • Regular
  • Why will some songs in my playlists play on my computer but not on my phone?
  • TLCONRAD
  • Regular
  • 596 Views
  • 2 replies
  • 0 likes
  • songs unavailable on my phone
  • 596 Views
  • 2 replies
  • 0 likes

Re-syncing With Different Stream Quality ?

I have extreme quality on my spotify app right now with a couple playlists that are downloaded onto my phone (offline mode). If I change the music quality to high (or recommended) - will the playlist delete the "extreme quality" songs that are alread...

  • Casual Listener
  • I have extreme quality on my spotify app right now with a couple playlists that are downloaded onto my phone (offline mode).   If I change the music quality to high (or recommended) - will t...
  • MichaelW
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! Way to Tell File Size of Each Song??

I am making an offline playlist of songs that I regularly listen to - but I would like to prioritize which songs I download to conserve space on my phone. Songs that take up wayyy too much space, I will probably just use Data because space on my phon...

  • Casual Listener
  • I am making an offline playlist of songs that I regularly listen to - but I would like to prioritize which songs I download to conserve space on my phone.    Songs that take up way...
  • MichaelW
  • Community Legend
  • 21740 Views
  • 1 replies
  • 1 likes
  • 21740 Views
  • 1 replies
  • 1 likes

Song is not available

Why isn't Out of the Woods by Taylor Swift on her artist page yet?

  • Newbie
  • Why isn't Out of the Woods by Taylor Swift on her artist page yet?
  • MichaelW
  • Community Legend
  • 1323 Views
  • 2 replies
  • 0 likes
  • 1323 Views
  • 2 replies
  • 0 likes

Adding an album to a playlist folder no longer pre-populates the artist or album title

In the last two releases of the Spotify iOS app I've noticed that when I want to add a song or an album to a playlist folder it no longer pre-populates the artist and album title as it used to. For example if I have a folder named "Reggae" and I want...

  • Newbie
  • In the last two releases of the Spotify iOS app I've noticed that when I want to add a song or an album to a playlist folder it no longer pre-populates the artist and album title as it used to. ...
  • 699 Views
  • 0 replies
  • 0 likes
  • add to playlist
    Artists in folders
    folder
    folders
  • 699 Views
  • 0 replies
  • 0 likes

[HELP] Choppy/gets cut music streaming (iphone 5/iOS8)

The music streaming on my latest updated app for Spotify (premium) on Iphone 5 and iOS8 is very very spotty and keeps getting cut. Any suggestions? I have tried to soft reset and reinstalling the app but to no avail

  • Newbie
  • The music streaming on my latest updated app for Spotify (premium) on Iphone 5 and iOS8  is very very spotty and keeps getting cut. Any suggestions?   I have tried to soft reset and rei...
  • Jason
  • Spotify Legend
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Track information not updated in car dashboard

Hello I have latest version of spotify on an iPhone 5s plugged in via lightning cable to my car dashboard which supports displaying track information on it. When I start playing with spotify, the track information of the first song play is correctly ...

  • Newbie
  • Hello   I have latest version of spotify on an iPhone 5s plugged in via lightning cable to my car dashboard which supports displaying track information on it.   When I start playing...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Iphope search function does not work

Hello, Before reinstalling the searching feature of app was causing problems but I was able to solve it by closing the app and starting it up again. Now my search option does not work anymore on my Iphone. Can you check what is wrong please? All this...

  • Newbie
  • Hello,   Before reinstalling the searching feature of app was causing problems but I was able to solve it by closing the app and starting it up again. Now my search option does not work anym...
  • Peter__
  • Community Legend
  • 630 Views
  • 1 replies
  • 0 likes
  • Mac
  • 630 Views
  • 1 replies
  • 0 likes

IOS, Offline mode and Nike App

I'm a premium subscriber and I use spotify offline mode when I go out for a run. I use the Nike running app and everything was working fine, until about a month ago. I'm running and the music would just stop. I have to stop my run, open spotify, and ...

  • Casual Listener
  • I'm a premium subscriber and I use spotify offline mode when I go out for a run.  I use the Nike running app and everything was working fine, until about a month ago.  I'm running and the m...
  • tkao2025
  • Casual Listener
  • 2765 Views
  • 2 replies
  • 1 likes
  • 2765 Views
  • 2 replies
  • 1 likes

iPhone shuffle only

The concept of shuffle only for free on iPhone is, sorry to say, bull**bleep**. If I can play any song I want on PC then I should be able to on my mobile device. Spotify, you're a dumbass.

  • Newbie
  • The concept of shuffle only for free on iPhone is, sorry to say, bull**bleep**. If I can play any song I want on PC then I should be able to on my mobile device. Spotify, you're a dumbass.
  • Peter__
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Local files doesn't download to iPhone 5s

The local files i have on my PC don't get synced to my iPhone 5s, even though I do what i am told in the error message. The songs shows on my phone but they are grey and not playable. PC and phone are connected to the same network, so according to th...

  • Newbie
  • The local files i have on my PC don't get synced to my iPhone 5s, even though I do what i am told in the error message. The songs shows on my phone but they are grey and not playable. PC and phon...
  • Peter__
  • Community Legend
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

I cannot post to facebook

Help - Spotify is cannot connect to my Facebook. I'm trying to share a song on my FB timeline, but I continue to receive the Error Message," Cannot Post to Facebook: The post cannot be sent because the connection to Facebook failed." I have deleted a...

  • Newbie
  • Help -   Spotify is cannot connect to my Facebook. I'm trying to share a song on my FB timeline, but I continue to receive the Error Message," Cannot Post to Facebook: The post cannot b...
  • Peter__
  • Community Legend
  • 743 Views
  • 3 replies
  • 0 likes
  • 743 Views
  • 3 replies
  • 0 likes