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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81137 Views
  • 19 replies
  • 37 likes
  • 81137 Views
  • 19 replies
  • 37 likes

Playlists aren't showing up on ipod touch

I intalled the app on my ipod touch and logged in, but for some reason my playlists dont show up that i already have set on my computer. please help

  • Casual Listener
  • I intalled the app on my ipod touch and logged in, but for some reason my playlists dont show up that i already have set on my computer. please help
  • jeremygoh
  • Community Legend
  • 1200 Views
  • 5 replies
  • 0 likes
  • 1200 Views
  • 5 replies
  • 0 likes

Playlists disappeared from iphone but Ok on laptop...?

Hi, I have a Spotify Premium account and have playlists which I can see on my windows laptop - they are all there but when I log into my old iphone 3 which is running Spotify IOs 4 my playlists have vanished. They have been there before because I use...

  • Casual Listener
  • Hi, I have a Spotify Premium account and have playlists which I can see on my windows laptop - they are all there but when I log into my old iphone 3 which is running Spotify IOs 4 my playlists hav...
  • jeremygoh
  • Community Legend
  • 737 Views
  • 3 replies
  • 0 likes
  • 737 Views
  • 3 replies
  • 0 likes

Songs in playlist differ from iPhone to iPad.

I'm following a playlist (Videogames / OC Remix) and on the iPhone it has a large variety (740+ songs) whereas on the iPad it only shows 111. What gives? It's the same account so I know it's not some international region type issue. Any suggestions?

  • Newbie
  • I'm following a playlist (Videogames / OC Remix) and on the iPhone it has a large variety (740+ songs) whereas on the iPad it only shows 111.  What gives?     It's the same account...
  • jeremygoh
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

On my iPod touch 4th generation I crash...

Whenever I open spotify on my iPod it loads fine. I click radio and then the one I want to play. Some song starts playing but nothing pops on my screen, said screen frozen. After a moment the music stops and the app crashes. Happens everytime I open ...

  • Regular
  • Whenever I open spotify on my iPod it loads fine. I click radio and then the one I want to play. Some song starts playing but nothing pops on my screen, said screen frozen. After a moment the music s...
  • jeremygoh
  • Community Legend
  • 868 Views
  • 2 replies
  • 0 likes
  • Other
  • 868 Views
  • 2 replies
  • 0 likes

Not sync the songs in offline mode in iphone 5

Hi! One of my lists is not syncing in offline mode... I have never had this problem before until like 5 days ago... Can you help me? Otherwise I will cancel my subscription. Thanks

  • Newbie
  • Hi! One of my lists is not syncing in offline mode... I have never had this problem before until like 5 days ago... Can you help me? Otherwise I will cancel my subscription. Thanks
  • jeremygoh
  • Community Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Solved!! Playlist / Shuffle Problem

All of my playlists (online and offline) are all stuck to Shuffle. I would like them to play in order and only to Shuffle when I press the "Shuffle" button (like it's supposed to work). Does anyone know how I can fix this? Thanks a ton! LE

  • Casual Listener
  • All of my playlists (online and offline) are all stuck to Shuffle.  I would like them to play in order and only to Shuffle when I press the "Shuffle" button (like it's supposed to work).  D...
  • Entamut
  • Casual Listener
  • 4135 Views
  • 5 replies
  • 0 likes
  • 4135 Views
  • 5 replies
  • 0 likes

iphone 4 app keeps crashing in the search function

i have latest apple software and latest spotify - i use the search function and it always comes up try again, i leave function to menu and go back and it works - however it then crashes when i search again and its loading!! so frustrating!!

  • Newbie
  • i have latest apple software and latest spotify - i use the search function and it always comes up try again, i leave function to menu and go back and it works - however it then crashes when i search...
  • jeremygoh
  • Community Legend
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

New video ad option for 30min of ad-free listening RUINING Spotify

The newer option on Spotify to watch a 30 second clip to have 30 minutes of ad free listening is ruining spotify and I'm about to delete it from my phone. I understand they need ads for funding, and I like the idea of watching a video in exchange for...

  • Visitor
  • The newer option on Spotify to watch a 30 second clip to have 30 minutes of ad free listening is ruining spotify and I'm about to delete it from my phone. I understand they need ads for funding, and ...
  • meahtenoha
  • Spotify
  • 3164 Views
  • 4 replies
  • 1 likes
  • 3164 Views
  • 4 replies
  • 1 likes

Spotify on iPhone4 stops syncing half way and does not restart

Really frustrating. I cannot sync now tracks onto my playlists (for offline play). It starts, randomly, and stops and does not finish. How can force spotify to sync new songs on my phone?

  • Casual Listener
  • Really frustrating. I cannot sync now tracks onto my playlists (for offline play). It starts, randomly, and stops and does not finish.  How can force spotify to sync new songs on my phone? ...
  • jeremygoh
  • Community Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

"Show Activity" option being changed without permission

Using spotify on iPhone 5 running current iOS version. In the settings pane, under "Social", I keep the option for sharing my listening on facebook set to "off", but I routinely see my listening activity show up on facebook anyway. I go back and chec...

  • Newbie
  • Using spotify on iPhone 5 running current iOS version.    In the settings pane, under "Social", I keep the option for sharing my listening on facebook set to "off", but I routinely see ...
  • jeremygoh
  • Community Legend
  • 922 Views
  • 1 replies
  • 0 likes
  • iphone 5
    Social
  • 922 Views
  • 1 replies
  • 0 likes

iOS app crashing

Hi there<br><br>I'm using an iPhone 4s with iOS 7.1.2. I have downloaded the app and it crashes after I try and log in.<br><br>I have turned the phone off and on. Deleted the app restarted the phone and tried installing again. Nothing works. (Clean i...

  • Casual Listener
  • Hi there&lt;br&gt;&lt;br&gt;I'm using an iPhone 4s with iOS 7.1.2. I have downloaded the app and it crashes after I try and log in.&lt;br&gt;&lt;br&gt;I have turned th...
  • jeremygoh
  • Community Legend
  • 540 Views
  • 3 replies
  • 0 likes
  • Other
  • 540 Views
  • 3 replies
  • 0 likes

SPOTIFY PREMIUM WILL NOT REGISTER ON IPHONE 5

I've always used spotify and recently lost my debit card, so the payment was cancelled. When I went to put in the new card numberit wouldn't take it. Ive gotten reciepts saying the purchase went through, but it's still showing as a free account on my...

  • Newbie
  • I've always used spotify and recently lost my debit card, so the payment was cancelled. When I went to put in the new card numberit wouldn't take it. Ive gotten reciepts saying the purchase went thro...
  • jeremygoh
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

spotify showing free in stead of premium

when i login in spotify website, it shows my premium will be end on 2014-10-03 but when i log into iphone app, it shows free........ please help

  • Newbie
  • when i login in spotify website, it shows my premium will be end on 2014-10-03 but when i log into iphone app, it shows free........   please help
  • jeremygoh
  • Community Legend
  • 630 Views
  • 1 replies
  • 1 likes
  • 630 Views
  • 1 replies
  • 1 likes

Why can I select a track to play on the desktop app but not on my iPhone?

Why can I select a track to play on the desktop app but not on my iPhone? Can anyone explain this? Makes no sense that I can do it on one but not the other!! BTW... Free version...

  • Newbie
  • Why can I select a track to play on the desktop app but not on my iPhone?  Can anyone explain this?  Makes no sense that I can do it on one but not the other!!  BTW... Free version...&...
  • jeremygoh
  • Community Legend
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes

Continuous play if a playlist

We use Spotify in our salon. We would like for one playlist to continue to play throughout the day, but it always seems to stop at the end if the playlist. Is there a way to continue to repeat the playlist? I so have premium and I do the offline mode...

  • Casual Listener
  • We use Spotify in our salon. We would like for one playlist to continue to play throughout the day, but it always seems to stop at the end if the playlist. Is there a way to continue to repeat the ...
  • jeremygoh
  • Community Legend
  • 4868 Views
  • 2 replies
  • 0 likes
  • 4868 Views
  • 2 replies
  • 0 likes

Albums skip around

When I try to play a complete album from my playlist, rather than play the songs in order, Spotify is skipping around to various songs on the album. I do not have the shuffle button on so I am not sure why this would be happening? Help please

  • Newbie
  • When I try to play a complete album from my playlist, rather than play the songs in order, Spotify is skipping around to various songs on the album. I do not have the shuffle button on so I am not su...
  • jeremygoh
  • Community Legend
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Browse page does not refresh featured playlists in the rotator

Every morning I have to log out of Spotify and log in again because the Browse page does not automatically does not refresh featured playlists in the rotator box. So for e.g. if I last accessed spotify on my iphone 5s on Tuesday, it would continue sh...

  • Newbie
  • Every morning I have to log out of Spotify and log in again because the Browse page does not automatically does not refresh featured playlists in the rotator box. So for e.g. if I last accessed ...
  • jeremygoh
  • Community Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Saved music missing

The albums/songs I have saved are not showing in "Your Music" on iPhone, but can be seen on my Mac and Android apps.I have tried the following, to no avail:-rebooting my phone-logging out-reinstalling the appI have a premium account and I am using Sp...

  • Newbie
  • The albums/songs I have saved are not showing in "Your Music" on iPhone, but can be seen on my Mac and Android apps. I have tried the following, to no avail: -rebooting my phone -logging out -r...
  • jeremygoh
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Offline Issues

While i was playing music at a certain point i got the song stuck, and checkin my iphone i saw that without any action caused by me I found all the playlist erased from the usual place (under "your music"). They aren't there anymore but sill saved on...

  • Newbie
  • While i was playing music at a certain point i got the song stuck, and checkin my iphone i saw that without any action caused by me I found all the playlist erased from the usual place (under "your m...
  • jeremygoh
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Gift Card

I have already got my spotfiy account to premium but I was using a gift card and activated it from my iphone 5. I heard on previous posts to wait up to 12 hours or log out then back in(which didn't work for me). I would like to know if any of these c...

  • Casual Listener
  • I have already got my spotfiy account to premium but I was using a gift card and activated it from my iphone 5. I heard on previous posts to wait up to 12 hours or log out then back in(which didn't w...
  • jeremygoh
  • Community Legend
  • 981 Views
  • 3 replies
  • 0 likes
  • Gift Card
    support
  • 981 Views
  • 3 replies
  • 0 likes