Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81325 Views
  • 19 replies
  • 37 likes
  • 81325 Views
  • 19 replies
  • 37 likes

All my music is gone! Help!

okay, so for a long time I've been using Spotify for Windows PC and had no issues. Then at one point i wanted to listen to it on an iPad (a shared iPad) and I think I made a new account. So then I went in there just today and I wanted access to all m...

  • Casual Listener
  • okay, so for a long time I've been using Spotify for Windows PC and had no issues. Then at one point i wanted to listen to it on an iPad (a shared iPad) and I think I made a new account. So then I we...
  • kbrooksc
  • Community Legend
  • 984 Views
  • 5 replies
  • 0 likes
  • 984 Views
  • 5 replies
  • 0 likes

spotify free stinks.

One thing is keep some functions preserved for premium users, but other thing is preserve basic functions for premium users.I ONLY USE SPOTIFY BECAUSE ITS DESIGN

  • Newbie
  • One thing is keep some functions preserved for premium users, but other thing is preserve basic functions for premium users. I ONLY USE SPOTIFY BECAUSE ITS DESIGN
  • kbrooksc
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Offline Playlists on iOS 8

I'm not expecting this to be fixed for now, but I'd like to say that on iOS 8 Beta 5 for both iPhone 5S and iPad Air whenever I play a song on a playlist which includes songs available for offline listening Spotify crashes. Just letting you know so t...

  • Casual Listener
  • I'm not expecting this to be fixed for now, but I'd like to say that on iOS 8 Beta 5 for both iPhone 5S and iPad Air whenever I play a song on a playlist which includes songs available for offline li...
  • jeremygoh
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Spotify for iOS 1.5.0.2728 crashes randomly

Beginning on 8/14/14, the Spotify app for iOS crashes unexpectedly without warning. The crash occurs regardless if a song is playing or not. Sometimes, it will play for up to 10 minutes, other times it will crash and close after a minute or two. So f...

  • Newbie
  • Beginning on 8/14/14, the Spotify app for iOS crashes unexpectedly without warning.  The crash occurs regardless if a song is playing or not.  Sometimes, it will play for up to 10 minutes, ...
  • jeremygoh
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Can't select a song!

Having an issue with the ipad app. It's strange, I can't seem to select songs on the left when I have searched for them, it will not register that I am trying to select and play that song but when I have a playlist open on the right it will play them...

  • Newbie
  • Having an issue with the ipad app. It's strange, I can't seem to select songs on the left when I have searched for them, it will not register that I am trying to select and play that song but when I ...
  • jeremygoh
  • Community Legend
  • 545 Views
  • 4 replies
  • 0 likes
  • 545 Views
  • 4 replies
  • 0 likes

Stream Spotify through iPhone to car via FM radio.

Hi, I was wondering if it was possible to somehow send the Spotify you stream on your iPhone, by FM signal from the phone, to the car stereo? I know it's possible to make your phone into a FM transmitter, but haven't so far figured out how to broadca...

  • Newbie
  • Hi,   I was wondering if it was possible to somehow send the Spotify you stream on your iPhone, by FM signal from the phone, to the car stereo? I know it's possible to make your phone into...
  • jeremygoh
  • Community Legend
  • 3785 Views
  • 1 replies
  • 0 likes
  • 3785 Views
  • 1 replies
  • 0 likes

Things Spotify is missing that RDIO has had for a long time.

Hi, I am a new subscriber from Canada who has been using RDIO for some time. I will admit that the Spotify song library is far superior to RDIO but that is where the advantages end. If Spotify was smart, they would take the desktop and mobile interfa...

  • Music Fan
  • Hi, I am a new subscriber from Canada who has been using RDIO for some time.  I will admit that the Spotify song library is far superior to RDIO but that is where the advantages end.  If ...
  • jeremygoh
  • Community Legend
  • 429 Views
  • 1 replies
  • 1 likes
  • 429 Views
  • 1 replies
  • 1 likes

Spotify vanished from my iPhone

I uninstalled Spotify from my iPhone some time ago and then I wanted have it back on my iPhone. It's not possible. Why? I go to app store and it whows that Spotify has been downloaded already but it doesn't give option to open the Spotify. I have all...

  • Newbie
  • I uninstalled Spotify from my iPhone some time ago and then I wanted have it back on my iPhone. It's not possible. Why? I go to app store and it whows that Spotify has been downloaded already but it ...
  • Swanny
  • Community Legend
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Djay2 for iPad; what about Match by Echo Nest? How do I get it?

How do I get the App? is it in Spotify? Haven't been able to find/download,etc. Anyone know? Also want to create playlists with my Spotify library to use later-any easy explanation??

  • Regular
  • How do I get the App? is it in Spotify? Haven't been able to find/download,etc. Anyone know? Also want to create playlists with my Spotify library to use later-any easy explanation??
  • jeremygoh
  • Community Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

[Bug] AirPlay Causes UI Malfunction

Hi there! So I have found a really annoying sequence of commands that will cause the UI on spotify to dissapear showing only album art, meaning that to do anything like go back to the main screen the app needs to be restarted and it is related to act...

  • Regular
  • Hi there!   So I have found a really annoying sequence of commands that will cause the UI on spotify to dissapear showing only album art, meaning that to do anything like go back to the main...
  • jeremygoh
  • Community Legend
  • 568 Views
  • 3 replies
  • 0 likes
  • 568 Views
  • 3 replies
  • 0 likes

Solved!! Spotify doesn't fit on iPhone 5

Hello,Since I have changed my iPhone 5 LCD screen I have a "screen resolution" problem with the spotify app. You can see the rending here:[URL=http://www.hostingpics.net/viewer.php?id=249754image511.jpg][IMG]http://img11.hostingpics.net/pics/249754im...

  • Casual Listener
  • Hello, Since I have changed my iPhone 5 LCD screen I have a "screen resolution" problem with the spotify app. You can see the rending here: [URL=http://www.hostingpics.net/viewer.php?id=249754i...
  • jeremygoh
  • Community Legend
  • 1317 Views
  • 5 replies
  • 0 likes
  • 1317 Views
  • 5 replies
  • 0 likes

Excessive data usage completely disgusted.

I have over a 1000$ in data overages because spotify is somehow using my data even when I'm not using it. I've been looking to see where all of my data has gone I usually use 7gb maximum per month. Spotify has used as much as 4.5 gbs in an hour liste...

  • Casual Listener
  • I have over a 1000$ in data overages because spotify is somehow using my data even when I'm not using it. I've been looking to see where all of my data has gone I usually use 7gb maximum per month. S...
  • Rodrigo
  • Community Legend
  • 1320 Views
  • 2 replies
  • 2 likes
  • 1320 Views
  • 2 replies
  • 2 likes

Limited Spotify on mini iPad

I've recently got a mini iPad (great) but my favourite app - Spotify - is limited in functionality in comparison with the version on my iPhone (bad and frustrating). Two key things I'm missing:- No browse choices beyond Spotify playlists e.g I cannot...

  • Newbie
  • I've recently got a mini iPad (great) but my favourite app - Spotify - is limited in functionality in comparison with the version on my iPhone (bad and frustrating). Two key things I'm missing: - ...
  • Rodrigo
  • Community Legend
  • 1684 Views
  • 1 replies
  • 0 likes
  • Help me!
  • 1684 Views
  • 1 replies
  • 0 likes

App stops responding after 3 searches

I searched for songs to play in a queue, added a couple to it, went to add another and now the app is not responding to touch events. I'm using the latest iOS version for my iPad 2 (Spotify 1.41.14). Seems it was already reported: https://community.s...

  • Regular
  • I searched for songs to play in a queue, added a couple to it, went to add another and now the app is not responding to touch events. I'm using the latest iOS version for my iPad 2 (Spotify 1.41.14)....
  • la_sonne
  • Newbie
  • 3253 Views
  • 31 replies
  • 1 likes
  • 3253 Views
  • 31 replies
  • 1 likes

fix your sh*t spotify

no one wants to pay for a service and not be able to use it. i upgraded to premium twice now and still dont have access to premium features. fix your sh*t, or lose business. pretty pathetic effort for a paid for service

  • Newbie
  • no one wants to pay for a service and not be able to use it. i upgraded to premium twice now and still dont have access to premium features.   fix your sh*t, or lose business. pretty patheti...
  • MattSuda
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

unable to login on ipad with username

created spotify accout on ipad - verified it on my mac and now I can login on my mac but am unable to login on my ipad. have tried deleting the app, restarting ipad and re insatalling the app but to no avail. Any ideas?

  • Casual Listener
  • created spotify accout on ipad - verified it on my mac and now I can login on my mac but am unable to login on my ipad. have tried deleting the app, restarting ipad and re insatalling the app but t...
  • MattSuda
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Can't sign up

I tried making a new account on the iOS app, but for some reason it says something like "Can't login, maybe you're username or password is incorrect. Have you signed up for Spotify?" I AM TRYING TO SIGN UP. Doesn't make sense. But somehow it actually...

  • Casual Listener
  • I tried making a new account on the iOS app, but for some reason it says something like "Can't login, maybe you're username or password is incorrect. Have you signed up for Spotify?" I AM TRYING TO...
  • MattSuda
  • Spotify Star
  • 1655 Views
  • 1 replies
  • 1 likes
  • 1655 Views
  • 1 replies
  • 1 likes

Push Notification Data/ Activity Log iOS

Does anyone know of a way to retreive a list of all push notifications Spotify has sent to your iOS phone?

  • Newbie
  • Does anyone know of a way to retreive a list of all push notifications Spotify has sent to your iOS phone? 
  • MattSuda
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

explain pls....

Once I put the song on a play list or yo my music does it use data every time I listen to it?

  • Newbie
  • Once I put the song on a play list or yo my music does it use data every time I listen to it?
  • MattSuda
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes