Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 75997 Views
  • 16 replies
  • 37 likes
  • 75997 Views
  • 16 replies
  • 37 likes

Push Notification Data/ Activity Log iOS

Does anyone know of a way to retreive a list of all push notifications Spotify has sent to your iOS phone?

  • Newbie
  • Does anyone know of a way to retreive a list of all push notifications Spotify has sent to your iOS phone? 
  • MattSuda
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

explain pls....

Once I put the song on a play list or yo my music does it use data every time I listen to it?

  • Newbie
  • Once I put the song on a play list or yo my music does it use data every time I listen to it?
  • MattSuda
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Difference between "qualité du streaming" and "synchroniser la qualité"

Sorry, I don't have the terms in english. Option are in preference / qualité sonore in the iOS app. If you know the difference (and the name in english), I thank you to learn me

  • Newbie
  • Sorry, I don't have the terms in english. Option are in preference / qualité sonore in the iOS app. If you know the difference (and the name in english), I thank you to learn me 🙂
  • adisib
  • Community Legend
  • 612 Views
  • 1 replies
  • 0 likes
  • quality
  • 612 Views
  • 1 replies
  • 0 likes

Spotify Connect to Home Entertainment Sys Receiver (Pioneer VSX 43) through Apple AirPlay

1. Receiver and Apple device on same wireless network. 2. Receiver is Spotify-ready. Firmware up-to-date. 3. Stream music on Iphone/Pad. 4. Pull up Airplay from bottom of screen. 5. Select the wireless network receiver is on. or, to more easily contr...

  • Regular
  • 1.  Receiver and Apple device on same wireless network.   2.  Receiver is Spotify-ready.  Firmware up-to-date.   3.  Stream music on Iphone/Pad.   4.  Pu...
  • psychosurf
  • Regular
  • 826 Views
  • 2 replies
  • 0 likes
  • 826 Views
  • 2 replies
  • 0 likes

Iphone Spotify stuck on play

Hi guys. Would appreciate any advice on my current difficulty. My (Free) Spotify is stuck on shuffle play mode. The only buttons working are play, skip and i. This happened once before but I can't remember how it was resolved. If I can't sort it out ...

  • Casual Listener
  • Hi guys. Would appreciate any advice on my current difficulty. My (Free) Spotify is stuck on shuffle play mode. The only buttons working are play, skip and i. This happened once before but I can't re...
  • Brent_Hogwell
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Got a new iPhone 5, now I don't have premium anymore?

So I used to have an iphone 4 with spotify premium, numerous playlists, but today I got a new iphone (the 5s) and I downloaded spotify on it and none of my playlists showed up or anything once I logged on. So I thought deleting the app from my old ph...

  • Casual Listener
  • So I used to have an iphone 4 with spotify premium, numerous playlists, but today I got a new iphone (the 5s) and I downloaded spotify on it and none of my playlists showed up or anything once I logg...
  • nikkiadeveye
  • Casual Listener
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Not receiving updated playlist notifications for one playlist

When a playlist that I have subscribed to is updated, I receive a push notification on my iPhone and my iPad. However, recently, I have noticed that I no longer receive notifications when one of the playlists I subscribe is updated. This only seems t...

  • Newbie
  • When a playlist that I have subscribed to is updated, I receive a push notification on my iPhone and my iPad. However, recently, I have noticed that I no longer receive notifications when one of...
  • jeremygoh
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Unable to connect

Can someone please help. I'm getting random login errors on both my Mac Book Pro (running Lion) and my my iPad v3 running the latest version of IOS. On the MBP it reports as error 117. On the iPad it just says "connecting". I have rebooted my router ...

  • Regular
  • Can someone please help. I'm getting random login errors on both my Mac Book Pro (running Lion) and my my iPad v3 running the latest version of IOS. On the MBP it reports as error 117. On the iPad it...
  • Gsybloke
  • Regular
  • 977 Views
  • 6 replies
  • 0 likes
  • iOS 7.1.2
  • 977 Views
  • 6 replies
  • 0 likes

ipod touch playlists stop online and offline

We have been having consistent issues with our playlists both online and offline just stopping. The offline program will play about 6 songs and then just stop. The online playlist will only play about two songs and then stop. Any suggestions? We have...

  • Casual Listener
  • We have been having consistent issues with our playlists both online and offline just stopping.  The offline program will play about 6 songs and then just stop.  The online playlist will on...
  • jeremygoh
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Won't Let Me Search in iPad

Just updated to ver. 1.4.1.4 and now search is not working on my iPad mini, although all other functions working properly. Since this app is basically useless without the search function, I will cancel my account if it is not resolved quickly.

  • Casual Listener
  • Just updated to ver. 1.4.1.4 and now search is not working on my iPad mini, although all other functions working properly. Since this app is basically useless without the search function, I will canc...
  • jeremygoh
  • Community Legend
  • 2922 Views
  • 18 replies
  • 2 likes
  • 2922 Views
  • 18 replies
  • 2 likes

Cannot log on, I'm in Denmark.

I registered in UK, asked me to log in today, I did then it said I can only use for 14 days abroad, and won't let me in! I deleted app on my iPad, uploaded another but same! I'm here for 9 months help??

  • Newbie
  • I registered in UK, asked me to log in today, I did then it said I can only use for 14 days abroad, and won't let me in! I deleted app on my iPad, uploaded another but same! I'm here for 9 months he...
  • jeremygoh
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Suggested playlist for the day won't work !

I started to have this problem a few weeks ago. Everytime I chosse the browse option and try to access to one of the daily suggestions (shown in the attached picture), the playlist never appears (as shown in the second attached picture). This doesn't...

  • Newbie
  • I started to have this problem a few weeks ago. Everytime I chosse the browse option and try to access to one of the daily suggestions (shown in the attached picture), the playlist never appears (as&...
  • jeremygoh
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Spotify is closing randomly on iPhone

At genuinely random times spotify crashes and when I click on the app again it goes back to a page I had on hours before. This happens a few times a day. I'm also new and in premium trial but am probably going to switch to actual premium after trial

  • Newbie
  • At genuinely random times spotify crashes and when I click on the app again it goes back to a page I had on hours before. This happens a few times a day. I'm also new and in premium trial but am prob...
  • jeremygoh
  • Community Legend
  • 32217 Views
  • 3 replies
  • 0 likes
  • 32217 Views
  • 3 replies
  • 0 likes

HELP - URGENT!

So, I signed up for Spotify Premium and signing in through the website is perfectly fine. But then, as I try to sign in through the IOS app or the PC app ... it doesn't work. I gett the "Login Failed" error. AND YES, i made sure it was correct. I hea...

  • Casual Listener
  • So, I signed up for Spotify Premium and signing in through the website is perfectly fine. But then, as I try to sign in through the IOS app or the PC app ... it doesn't work. I gett the "Login Failed...
  • jeremygoh
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Premium works on computer not on iPhone

I just bought premium and I can't figure out how to get it on my iPhone app

  • Newbie
  • I just bought premium and I can't figure out how to get it on my iPhone app
  • kbrooksc
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Spotify plays wrong song

Spotify Premium 1.5.0 iOS 7.1.2 Artist: Liars Album: WIXIW Track: #1, The Exact Color of Doubt When this track is played on iOS, track #4, "No.1 Against the Rush" from the same album is played instead. I have clean re-installed and that still has not...

  • Music Fan
  • Spotify Premium 1.5.0 iOS 7.1.2   Artist: Liars Album: WIXIW Track: #1, The Exact Color of Doubt   When this track is played on iOS, track #4, "No.1 Against the Rush...
  • rwkleinjr
  • Music Fan
  • 755 Views
  • 3 replies
  • 0 likes
  • 755 Views
  • 3 replies
  • 0 likes

Online mode while songs marked for offlne

I've been wondering about this. If I have all my music marked for offline playback, but Spotify is in online mode. Am I still using my data lines whether it be wifi or 4g? I been searching but cant find this answer. Does anyone know? Thanks -Evan

  • Casual Listener
  • I've been wondering about this.  If I have all my music marked for offline playback, but Spotify is in online mode.  Am I still using my data lines whether it be wifi or 4g?   I be...
  • dinomight
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Extreme stream quality even when Normal is selected

I really love Spotify, but this bug is absolutely destroying my monthly data allotment. I was curious as to how I was blowing through gigs of data in a matter of days with my stream quality set to Normal. So, with that said, I did a little test and m...

  • Roadie
  • I really love Spotify, but this bug is absolutely destroying my monthly data allotment. I was curious as to how I was blowing through gigs of data in a matter of days with my stream quality set to No...
  • Macatron
  • Roadie
  • 847 Views
  • 10 replies
  • 0 likes
  • 847 Views
  • 10 replies
  • 0 likes

Solved!! Using Airplane mode and Offline Mode simultaneously?

Hey all, When using my iPhone in Airplane Mode, is it recommended to also use Spotify in Offline Mode to save battery because perhaps the app keeps looking for a connection? Thanks!

  • Visitor
  • Hey all,   When using my iPhone in Airplane Mode, is it recommended to also use Spotify in Offline Mode to save battery because perhaps the app keeps looking for a connection?   Tha...
  • user-removed
  • Not applicable
  • 1015 Views
  • 2 replies
  • 0 likes
  • 1015 Views
  • 2 replies
  • 0 likes

Songs suddenly stop syncing to offline mode

I've made certain playlists available to play offline, spotify will start to sync them and then suddenly stops, I have tried deleting the app restarting my phone and downloading app again I have plenty of space on my iphone 5 and I have a premium acc...

  • Casual Listener
  • I've made certain playlists available to play offline, spotify will start to sync them and then suddenly stops, I have tried deleting the app restarting my phone and downloading app again I have plen...
  • jeremygoh
  • Community Legend
  • 1531 Views
  • 3 replies
  • 0 likes
  • 1531 Views
  • 3 replies
  • 0 likes