Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80245 Views
  • 19 replies
  • 37 likes
  • 80245 Views
  • 19 replies
  • 37 likes

How to change unlimited into premium?

Hi,When I filled in my spotify care code I chose for unlimited because I thought that that was similar to premium and that it was the only option I had. Now I found out that unlimited is for laptops and computers (and my iPad too).... I really want t...

  • Regular
  • Hi, When I filled in my spotify care code I chose for unlimited because I thought that that was similar to premium and that it was the only option I had. Now I found out that unlimited is for lapt...
  • jeremygoh
  • Community Legend
  • 502 Views
  • 5 replies
  • 0 likes
  • 502 Views
  • 5 replies
  • 0 likes

Solved!! On the go playlist help on the iPad

hope i can explain this little issue.... while playing a track on Spotify and looking at other music, i can hold down on another song and a pop up comes up giving me options. if i tap on the square with a plus ion it, it adds it to a "temp playlist" ...

  • Casual Listener
  • hope i can explain this little issue....  while playing a track on Spotify and looking at other music, i can hold down on another song and a pop up comes up giving me options.  if i tap on ...
  • Peter__
  • Community Legend
  • 1240 Views
  • 5 replies
  • 0 likes
  • 1240 Views
  • 5 replies
  • 0 likes

Solved!! Spotify App is not syncing playlist and not playing music 6.1.6

I have tried deleting and re downloading spotify app. I also deleted other apps and games to free space. nothing is working. Can anyone tell me what to do?

  • Casual Listener
  • I have tried deleting and re downloading spotify app. I also deleted other apps  and games to free space. nothing is working. Can anyone tell me what to do?
  • nwell321
  • Casual Listener
  • 580 Views
  • 2 replies
  • 0 likes
  • 580 Views
  • 2 replies
  • 0 likes

App Crashing after clicking song

I have an iPhone 5, app version 1.4.1, premium account. Certain songs will play just fine(ie, songs on main welcome screen), but when I do a search, and click a song, the app just crashes! I have uninstalled the app, rebooted phone, installed the app...

  • Casual Listener
  • I have an iPhone 5,  app version 1.4.1, premium account. Certain songs will play just fine(ie, songs on main welcome screen), but when I do a search, and click a song, the app just crashes! ...
  • jeremygoh
  • Community Legend
  • 4069 Views
  • 5 replies
  • 0 likes
  • 4069 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Premium not working on iPhone 5?

Hi,I just signed up for spotify premium with a €10 spotify card. Spotify says "unlimited for 62 days" but on my phone I still have the same possibilities as a free user.. I can't shuffle more than 6 songs and I can't just click on a random song... Wh...

  • Regular
  • Hi, I just signed up for spotify premium with a €10 spotify card. Spotify says "unlimited for 62 days" but on my phone I still have the same possibilities as a free user.. I can't shuffle more tha...
  • jeremygoh
  • Community Legend
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

New Releases?

I have noticed for last 1.5 to 2 weeks the new releases under browse then new releases is showing nothing anymore. It just is completely blank, this is for mac app, ios for iphone and ipad app as well as webplayer. Is this happening for everyone? ive...

  • Newbie
  • I have noticed for last 1.5 to 2 weeks the new releases under browse then new releases is showing nothing anymore. It just is completely blank, this is for mac app, ios for iphone and ipad app as wel...
  • jeremygoh
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Solved!! Considering a switch to Spotify from Rhapsody...some questions

I have had Rhapsody (and before that, Napster) for years and I'm fairly happy with it, and with inertia and all I have a disincentive to switch and have to build new playlists. However, increasingly I'm finding Facebook friends are on Spotify and no ...

  • Regular
  • I have had Rhapsody (and before that, Napster) for years and I'm fairly happy with it, and with inertia and all I have a disincentive to switch and have to build new playlists.  However, increas...
  • jeremygoh
  • Community Legend
  • 12828 Views
  • 10 replies
  • 0 likes
  • 12828 Views
  • 10 replies
  • 0 likes

How come the new alphabetizer only does some of the playlists?

It does about the first 50 and then you scroll down and they're not really alphabetized, and how come they are not alphabetized on the desktop.

  • Roadie
  • It does about the first 50 and then you scroll down and they're not really alphabetized, and how come they are not alphabetized on the desktop.
  • jeremygoh
  • Community Legend
  • 966 Views
  • 7 replies
  • 0 likes
  • alphabetized
  • 966 Views
  • 7 replies
  • 0 likes

Solved!! Can't queue songs! Iphone

Since the new update whenever i try to que a song on my iphone by pressing "Add to que" a popup shows and says:"Could not load tracks. This tracks are currently unavailable. please try again later."It happens on every track i try to que. Why? Regards

  • Casual Listener
  • Since the new update  whenever i try to que a song on my iphone by pressing "Add to que" a popup shows and says: "Could not load tracks. This tracks are currently unavailable. please try again ...
  • LLD
  • Casual Listener
  • 5294 Views
  • 14 replies
  • 7 likes
  • 5294 Views
  • 14 replies
  • 7 likes

Album Shuffle play on iPhone

For 2 consecutive days I briefly listened to an album on shuffle play. The same 3 songs played first both days in a row. This album has 20 songs. If shuffle play is supposed to be random then how do same 3 songs play first?

  • Roadie
  • For 2 consecutive days I briefly listened to an album on shuffle play. The same 3 songs played first both days in a row. This album has 20 songs. If shuffle play is supposed to be random then how do ...
  • jeremygoh
  • Community Legend
  • 500 Views
  • 3 replies
  • 0 likes
  • 500 Views
  • 3 replies
  • 0 likes

Solved!! Discover tab

My discover tab has disappeared on my iPhone. Where has it gone?

  • Casual Listener
  • My discover tab has disappeared on my iPhone. Where has it gone?
  • HardHatMack
  • Regular
  • 838 Views
  • 4 replies
  • 0 likes
  • 838 Views
  • 4 replies
  • 0 likes

Solved!! Spotify for iPod Touch crashes on stream

Hello everyone, I have an iPod Touch 4th Generation on iOS 6.1.6. Unless a song is downloaded, when I try to play it, the app immediately crashes. This issue started after the 1.4.0 update. I tried a hard reset and that didn't help, and I REALLY don'...

  • Roadie
  • Hello everyone,   I have an iPod Touch 4th Generation on iOS 6.1.6. Unless a song is downloaded, when I try to play it, the app immediately crashes. This issue started after the 1.4.0 update...
  • RJLupin2
  • Casual Listener
  • 6576 Views
  • 46 replies
  • 0 likes
  • 6576 Views
  • 46 replies
  • 0 likes

Spotify does not find iPhone 5S under devices.

Alright, so I have tried connecting my phone to my laptop so that I can sync, but nothing happened, I went through all of the troubleshooting and nothing has changed, my laptop still does not pick up my phone. Please help because this is very annoyin...

  • Newbie
  • Alright, so I have tried connecting my phone to my laptop so that I can sync, but nothing happened, I went through all of the troubleshooting and nothing has changed, my laptop still does not pick up...
  • jeremygoh
  • Community Legend
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Need help with two things

I have an iPhone 4S running on iOS 6. The latest updated has mess with my spotify a lot. When I search a song and try and play it from the search menu, the app crashes. I have to go to the album to play the song. Am I the only one with this problem?S...

  • Casual Listener
  • I have an iPhone 4S running on iOS 6. The latest updated has mess with my spotify a lot. When I search a song and try and play it from the search menu, the app crashes. I have to go to the album t...
  • jeremygoh
  • Community Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • Broken discover crashes help iOS iPhone
  • 463 Views
  • 1 replies
  • 0 likes

Spotify crashes when trying to play track tagged by Shazam

If I select a track in Shazam then select 'Listen on Spotify', Spotify opens OK and highlights the track I want. If I then select it to play Spotify crashes.This happens with a variety of tracks. I've tried deleting and reinstalling Spotify but I sti...

  • Newbie
  • If I select a track in Shazam then select 'Listen on Spotify', Spotify opens OK and highlights the track I want. If I then select it to play Spotify crashes.This happens with a variety of tracks. I'v...
  • jeremygoh
  • Community Legend
  • 475 Views
  • 2 replies
  • 0 likes
  • 475 Views
  • 2 replies
  • 0 likes

Latest spotify update - can't add songs to playlist or even play in search (ipad Air)

Basically, since I updated Spotify, when I search I can only play or add one song from a search before it freezes.... I can move away from the search and search for other songs but I can't click on anything that comes up as a result of the search (as...

  • Casual Listener
  • Basically, since I updated Spotify, when I search I can only play or add one song from a search before it freezes.... I can move away from the search and search for other songs but I can't click on a...
  • jeremygoh
  • Community Legend
  • 1950 Views
  • 7 replies
  • 0 likes
  • 1950 Views
  • 7 replies
  • 0 likes

Normalize volume control?

Will volume normalization ever be an option for iphone? I use my iphone to play spotify at work and in the car. The volume difference is intolerable. My clients jump every time a new songs is played. I purchased spotify premium solely for mobile use....

  • Newbie
  • Will volume normalization ever be an option for iphone? I use my iphone to play spotify at work and in the car. The volume difference is intolerable. My clients jump every time a new songs is pl...
  • user-removed
  • Not applicable
  • 2491 Views
  • 3 replies
  • 3 likes
  • 2491 Views
  • 3 replies
  • 3 likes

Solved!! having my new tracks on top of the list...

Hi, on my Iphone each time I add a new track on a playlist, this newest song is at the bottom of the playlist. Which means that I have to scroll thru the all playlist to get to the latest one. Do you know how can I sort them in the opposite way, plea...

  • Casual Listener
  • Hi, on my Iphone each time I add a new track on a playlist, this newest song is at the bottom of the playlist. Which means that I have to scroll thru the all playlist  to get to the latest ...
  • Joe
  • Community Legend
  • 795 Views
  • 5 replies
  • 0 likes
  • 795 Views
  • 5 replies
  • 0 likes

Need a date added feature on ios platforms

On browser i can goto a playlist i'm following and go straight to the latest tracks using 'date added' and click to most recent.you cannot do this on iphone or ipad. So if you follow a playlist of 4000 tracks you can imagine it would be quicker to ha...

  • Newbie
  • On browser i can goto a playlist i'm following and go straight to the latest tracks using 'date added' and click to most recent. you cannot do this on iphone or ipad. So if you follow a playlist o...
  • ShaKerZ67
  • Regular
  • 784 Views
  • 11 replies
  • 0 likes
  • 784 Views
  • 11 replies
  • 0 likes