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Please see below the most popular frequently asked questions.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81073 Views
  • 19 replies
  • 37 likes
  • 81073 Views
  • 19 replies
  • 37 likes

About songs on iphone

When loading a song onto a playlist, it works fine. When that playlist is updated on iphone, it replaces the song with another one, similar name and artist is the same, but it is a different song. It always does this with just one song. Any way to st...

  • Casual Listener
  • When loading a song onto a playlist, it works fine. When that playlist is updated on iphone, it replaces the song with another one, similar name and artist is the same, but it is a different song. It...
  • kokobrainz
  • Casual Listener
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Cheapest phone for spotify

I just broke my nokia lumia which I used for playing spotifty. I haven't got the money for a similar priced phone at the moment. Any suggestions on a cheap phone that spotify will run on? Thanks The cheapest you can find!! Cheers

  • Newbie
  • I just broke my nokia lumia which I used for playing spotifty. I haven't got the money for a similar priced phone at the moment. Any suggestions on a cheap phone that spotify will run on? Thanks ...
  • jeremygoh
  • Community Legend
  • 6863 Views
  • 3 replies
  • 0 likes
  • 6863 Views
  • 3 replies
  • 0 likes

Solved!! Can you shuffle songs in a playlist in the iPad app

So I'm playing a playlist on my ipad, but I've added whole albums from the same artist. Is it possible to shuffle the playlist so it's all mixed up. I can do it on the computer, but not on the ipad

  • Casual Listener
  • So I'm playing a playlist on my ipad, but I've added whole albums from the same artist.  Is it possible to shuffle the playlist so it's all mixed up.   I can do it on the computer, but ...
  • djadams18
  • Casual Listener
  • 60556 Views
  • 13 replies
  • 1 likes
  • 60556 Views
  • 13 replies
  • 1 likes

Shuffle play only offline songs

Hey folks, I've got many songs saved under Your Music -> Songs. Is it possible to only shuffle play the ones that are available offline so I don't consume my data plan when I do not have access to a WiFi network?

  • Casual Listener
  • Hey folks,   I've got many songs saved under Your Music -> Songs. Is it possible to only shuffle play the ones that are available offline so I don't consume my data plan when I do not hav...
  • Peter__
  • Community Legend
  • 1049 Views
  • 1 replies
  • 0 likes
  • 1049 Views
  • 1 replies
  • 0 likes

Syncing offline albums and artists

Hey folks, I noticed the following annoying "feature" on Spotify. Under Your Music -> Artists I can elect to locally save all of a particular artist's tunes by clicking the "Available Offline" toggle. However, if those tunes comprise an albums, there...

  • Casual Listener
  • Hey folks,   I noticed the following annoying "feature" on Spotify. Under Your Music -> Artists I can elect to locally save all of a particular artist's tunes by clicking the "Available O...
  • Peter__
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Trying to upgrade to premium on iOS but can't figure out how?

For two days now I've been trying to find a way to upgrade spotify on my iPhone but I can't find a button anywhere and when it tells me that I need to upgrade to access certain things it doesn't tell me how to. Please enlighten me before I give up an...

  • Newbie
  • For two days now I've been trying to find a way to upgrade spotify on my iPhone but I can't find a button anywhere and when it tells me that I need to upgrade to access certain things it doesn't tell...
  • Peter__
  • Community Legend
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

Bought unlimited but still only shuffle play on iphone

Hello. I´ve bought unlimited 30 mins ago but its still the free version on my iphone 5S. Ive checked my account status on the web page and it says it is unlimited. Ive tried log in/log out a few times. Ive tried reinstall the spotify app Ive tried tu...

  • Casual Listener
  • Hello. I´ve bought unlimited 30 mins ago but its still the free version on my iphone 5S.   Ive checked my account status on the web page and it says it is unlimited.   Ive tried log...
  • Peter__
  • Community Legend
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Downloaded tracks won't sync to iPhone 5S

Hello all you wonderful Spotify-geeks! I'm in no way new to Spotify, I've just run into a very annoying problem. Last week I upgraded my iPhone 4 to an iPhone 5S and the first thing I did was to install the Spotify (I've always had Premium) app like ...

  • Regular
  • Hello all you wonderful Spotify-geeks!   I'm in no way new to Spotify, I've just run into a very annoying problem.   Last week I upgraded my iPhone 4 to an iPhone 5S and the first t...
  • Anne1990
  • Regular
  • 1103 Views
  • 12 replies
  • 0 likes
  • 1103 Views
  • 12 replies
  • 0 likes

Access to contacts on iPhone

Hello My wife is trying to share a playlist with me, however when she clicks to share via spotify, there are no contacts showing. Is there anyway of importing the contacts into Spotify or does it recognise contacts that also have Spotify accounts? Ch...

  • Newbie
  • Hello    My wife is trying to share a playlist with me, however when she clicks to share via spotify, there are no contacts showing.    Is there anyway of importing the co...
  • Peter__
  • Community Legend
  • 961 Views
  • 1 replies
  • 0 likes
  • 961 Views
  • 1 replies
  • 0 likes

Entire album download

Can someone please educate me on how to download an entire album at one time rather than downloading all the singles individually for a particular album? In advance, thank you for the help.

  • Casual Listener
  • Can someone please educate me on how to download an entire album at one time rather than downloading all the singles individually for a particular album? In advance, thank you for the help.
  • dinomight
  • Spotify Star
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Spotify IOS latest update still not working!

I've been a premium spotifty user since 2011 and have loved it ever since, but since the new UI upgrade it has worked terribly on IOS, basically unusable. None of the updates or fixes, even the most recent one this month, have done anything to help. ...

  • Newbie
  • I've been a premium spotifty user since 2011 and have loved it ever since, but since the new UI upgrade it has worked terribly on IOS, basically unusable. None of the updates or fixes, even the most ...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Find offline files

I'm a premium subscriber with iphone 5/ios 7. I have lots of playlists some on line others offline. If I'm off line what's the easiest way for me to find available songs to play?Is it possible to hide un available tracks in offline mode?

  • Newbie
  • I'm a premium subscriber with iphone 5/ios 7. I have lots of playlists some on line others offline. If I'm off line what's the easiest way for me to find available songs to play? Is it po...
  • Joe
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Songs on wifi won't be available offline.

I'm on wifi and my songs are not downloading to my phone. Help please!!!

  • Casual Listener
  • I'm on wifi and my songs are not downloading to my phone. Help please!!!
  • Peter__
  • Community Legend
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

Inbox - no names, just personal number

Since the big update, I am not able to see who sent me some music. I just see the personal number in front of the optional message but no name. So I have to get to my desktop to double check the sender's name. Is it just because my inbox is hudge an ...

  • Regular
  • Since the big update, I am not able to see who sent me some music. I just see the personal number in front of the optional message but no name. So I have to get to my desktop to double check the send...
  • Peter__
  • Community Legend
  • 1108 Views
  • 5 replies
  • 5 likes
  • inbox
  • 1108 Views
  • 5 replies
  • 5 likes

Ios 4 WiFi controlled.

Hi there everyone, this is my first post here in the community, but I've been using spotify since it was first released Well, I have an iphone 3G which I use as an iPod in my sony speaker. It works great with spotify, the only problem is that Since s...

  • Casual Listener
  • Hi there everyone, this is my first post here in the community, but I've been using spotify since it was first released 🙂 Well, I have an iphone 3G which I use as an iPod in my sony speaker. It w...
  • Summa
  • Roadie
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Spotify Connect for iPhones

I had a question regarding Spotify connect. The information I read about the feature is that in order for it to turn on, the devices have to be on the same network. However, I gave my account info to a good friend who is overseas, stationed in Japan....

  • Newbie
  • I had a question regarding Spotify connect. The information I read about the feature is that in order for it to turn on, the devices have to be on the same network. However, I gave my account info to...
  • Summa
  • Roadie
  • 778 Views
  • 3 replies
  • 0 likes
  • iphone
    iphone 5
    multiple devices
    Spotify
  • 778 Views
  • 3 replies
  • 0 likes

Solved!! can someone please help me..

i acidently clicked the premium trial and its going to charge my dad, how can you canel it? can someone please help me!! and make it fast please!!

  • Casual Listener
  • i acidently clicked the premium trial and its going to charge my dad, how can you canel it? can someone please help me!! and make it fast please!!
  • PoohBear33
  • Casual Listener
  • 2091 Views
  • 5 replies
  • 0 likes
  • 2091 Views
  • 5 replies
  • 0 likes

Solved!! Few newbie questions..

Hey guys new to spotify, can't believe no ones told me bout this before! Loves it, recently bought a stereo for my car that allows my iPhone to connect to and reads out all the songs on there ect.. So perfect app for me really!! But I mainly use this...

  • Casual Listener
  • Hey guys new to spotify, can't believe no ones told me bout this before! Loves it, recently bought a stereo for my car that allows my iPhone to connect to and reads out all the songs on there ect.. S...
  • Blazer89
  • Casual Listener
  • 902 Views
  • 3 replies
  • 0 likes
  • Help
    new
  • 902 Views
  • 3 replies
  • 0 likes

Re: Can't play playlist or any songs offline - no green arrow, no songs, nothing

I have a premium account and I can't play my songs offline. The whole point of paying $$ to have a premium account. I followed the instructions for playing songs offline but it's not working. First, there is no green arrow no matter what I do, just a...

  • Newbie
  • I have a premium account and I can't play my songs offline.  The whole point of paying $$ to have a premium account.  I followed the instructions for playing songs offline but it's not work...
  • jeremygoh
  • Community Legend
  • 2204 Views
  • 2 replies
  • 0 likes
  • 2204 Views
  • 2 replies
  • 0 likes

Solved!! Problem playing songs in order when multiple CDs

Hi ! I have recently discovered Spotify and so far it is great but... I am listing to a lot of classical music and a lot of multiple CDs albums. When I play them online or offline from my computer app, no problem. But when I play them from my iPhone ...

  • Casual Listener
  • Hi !    I have recently discovered Spotify and so far it is great but... I am listing to a lot of classical music and a lot of multiple CDs albums. When I play them online or offline ...
  • Peter__
  • Community Legend
  • 707 Views
  • 3 replies
  • 0 likes
  • 707 Views
  • 3 replies
  • 0 likes