Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62609 Views
  • 16 replies
  • 37 likes
  • 62609 Views
  • 16 replies
  • 37 likes

Unable to sort songs on iPhone 5

I recently upgraded from an HTC Evo to the iPhone 5, and I am unable to change the order of my songs. Would you make this option available soon? Thanks.

  • Newbie
  • I recently upgraded from an HTC Evo to the iPhone 5, and I am unable to change the order of my songs. Would you make this option available soon? Thanks. 
  • austonbeck
  • Newbie
  • 801 Views
  • 3 replies
  • 0 likes
  • 801 Views
  • 3 replies
  • 0 likes

Liked from Radio playlist not updating

Hi - as I like songs in radio they are not being added to the Liked from Radio playlist. One song I never heard from was in there and I manually added two. The list Gould include every song I give a thumbs up to in radio, right? When I give the thumb...

  • Casual Listener
  • Hi - as I like songs in radio they are not being added to the Liked from Radio playlist. One song I never heard from was in there and I manually added two. The list Gould include every song I give a ...
  • iStehle
  • Newbie
  • 1025 Views
  • 2 replies
  • 0 likes
  • 1025 Views
  • 2 replies
  • 0 likes

Following error

Hey,sorry if this has already been adressed and maybe even solved, but I can't find the answer anywhere. I've been trying to view a list of artist I'm following. I know where to go on my iPhone, but when I hit the 'following' button I'm informed an e...

  • Visitor
  • Hey, sorry if this has already been adressed and maybe even solved, but I can't find the answer anywhere. I've been trying to view a list of artist I'm following. I know where to go on my iPhone, ...
  • user-removed
  • Not applicable
  • 711 Views
  • 2 replies
  • 0 likes
  • 711 Views
  • 2 replies
  • 0 likes

Cannot listen music on the treadmill

I have problem in listening to the music on a threadmill if I use the iPhone connector provided to charge my iPhone. I do not have this type of issue at all if I use Jaybird Bluebuds X to listen to music while charging my iPhone on the threadmill; th...

  • Casual Listener
  • I have problem in listening to the music on a threadmill if I use the iPhone connector provided to charge my iPhone. I do not have this type of issue at all if I use Jaybird Bluebuds X to listen to m...
  • LawrenceTay
  • Casual Listener
  • 3009 Views
  • 2 replies
  • 0 likes
  • 3009 Views
  • 2 replies
  • 0 likes

Spotify sometimes crashes on my iPad when switching between genre stations in the Radio tab

the crash log is attached in the zip and it would be nice to allow .crash files as file extensionhere on the forum I tried to find a way to constantly crash it to make it easier to debug but I can't really tell you more than the crash is happening wh...

  • Newbie
  • the crash log is attached in the zip and it would be nice to allow .crash files as file extensionhere on the forum 😉   I tried to find a way to constantly crash it to make it easier to debu...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Offline improvements

Hello Spotify,I have a couple of issues with my offline playlists, which I was wondering if you could address in future developments:1. The hide unplayable tracks option doesn't hide unplayable playlists when offline. I was thinking it would be bette...

  • Newbie
  • Hello Spotify, I have a couple of issues with my offline playlists, which I was wondering if you could address in future developments: 1. The hide unplayable tracks option doesn't hide unplayable p...
  • Peter__
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Playsists: New problem with Spotify 1.0.0 along with iOS 7.1

Finally having found out that the huge "Random play" butten doesn't effect my premium subscriber status I have encountered a new problem: Every time I'm using radio and try to add a song to one of my playlists the screen I am taken to won't react to ...

  • Regular
  • Finally having found out that the huge "Random play" butten doesn't effect my premium subscriber status I have encountered a new problem:   Every time I'm using radio and try to add a song t...
  • gerald_wetzer
  • Regular
  • 730 Views
  • 3 replies
  • 0 likes
  • 730 Views
  • 3 replies
  • 0 likes

Quick way to launch main menu?

Is there a quick way to launch the main dropdown menu w/ search, playlists, radio, etc if you are several artists deep? Meaning, I typically like to discover artists via 'related artists' which means I could be several artists deep into the rabbit ho...

  • Regular
  • Is there a quick way to launch the main dropdown menu w/ search, playlists, radio, etc if you are several artists deep?  Meaning, I typically like to discover artists via 'related artists' which...
  • damnspynovels
  • Regular
  • 1691 Views
  • 3 replies
  • 1 likes
  • 1691 Views
  • 3 replies
  • 1 likes

Spotify - Use Bluetooth to stream to my Audi?

Hello, I hope you could help my with my problem. I have a Audi A5 (new model) and there is the possibility to stream audio using bluetooth to my radio (e.g. Navigon). Within the Navigion Software I can select the "Audi UHV" as a speaker to stream the...

  • Casual Listener
  • Hello,   I hope you could help my with my problem.   I have a Audi A5 (new model) and there is the possibility to stream audio using bluetooth to my radio (e.g. Navigon). Within the...
  • 2315 Views
  • 0 replies
  • 0 likes
  • 2315 Views
  • 0 replies
  • 0 likes

"Your Music" Artist View should group songs under artist by album

The new Your Music/Collection is a great start on the new iOS app, but there's still an issue when viewing songs by artist. I'd really like to click on the artist, then either see a list of albums I've saved, or at least sort the tracks by album in p...

  • Roadie
  • The new Your Music/Collection is a great start on the new iOS app, but there's still an issue when viewing songs by artist.  I'd really like to click on the artist, then either see a list of alb...
  • djshackesq
  • Roadie
  • 629 Views
  • 2 replies
  • 0 likes
  • 629 Views
  • 2 replies
  • 0 likes

Minor interface bug in 1.0.0 iPad app, playlist author shows background

See attachment.iPad mini retina, link to playlist: http://open.spotify.com/user/duckfromrubber/playlist/0wnzcPuxl9KlbyeIVj8AtN

  • Casual Listener
  • See attachment. iPad mini retina, link to playlist: http://open.spotify.com/user/duckfromrubber/playlist/0wnzcPuxl9KlbyeIVj8AtN
  • MattSuda
  • Spotify Star
  • 542 Views
  • 2 replies
  • 0 likes
  • 542 Views
  • 2 replies
  • 0 likes

My downloaded music wont play within my playlists

So I have my playlists and the songs that I already happen to have or have burned from a CD/downloaded wont play at all on spotify. So annoying! Anyway of diconnecting from my library or local files? I just want to listen to whatever I want and it ma...

  • Newbie
  • So I have my playlists and the songs that I already happen to have or have burned from a CD/downloaded wont play at all on spotify. So annoying! Anyway of diconnecting from my library or local files?...
  • Peter__
  • Community Legend
  • 653 Views
  • 1 replies
  • 0 likes
  • downloaded music
    my library
    unable to play
  • 653 Views
  • 1 replies
  • 0 likes

Lock screen not showing correct "Now Playing track/image" in Spotify 1.0

When I lock my iphone, the song currently playing is not the one being displayed (title and cover art) on the lock screen. If the song selected before the phone is locked has an album cover image, then that song title/image continues to be displayed ...

  • Music Fan
  • When I lock my iphone, the song currently playing is not the one being displayed (title and cover art) on the lock screen.    If the song selected before the phone is locked has an albu...
  • Malteasers
  • Regular
  • 3699 Views
  • 8 replies
  • 2 likes
  • 3699 Views
  • 8 replies
  • 2 likes

Solved!! Problems with Offline Playlist on iOS

My playlists do not match on the desktop version and iOS version. I have attached screenshots. My mobile version always tells me its not totally synced because it has different numbers of songs. Is there reason for this or a solution? Help please.

  • Newbie
  • My playlists do not match on the desktop version and iOS version. I have attached screenshots. My mobile version always tells me its not totally synced because it has different numbers of songs. Is t...
  • Peter__
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

update 1.0.0.3251 can't queue

My sporify just got updated to the new versjon 1.0.0.3251 and now im not able to queue any songs if the phone is in flightmode for more than 10 minutes. My playlists are all syncronized and available offline, but still i get a message saying the trac...

  • Newbie
  • My sporify just got updated to the new versjon 1.0.0.3251 and now im not able to queue any songs if the phone is in flightmode for more than 10 minutes. My playlists are all syncronized and available...
  • 452 Views
  • 0 replies
  • 0 likes
  • 452 Views
  • 0 replies
  • 0 likes

New shuffle play feature only lets me hear my local playlists on shuffle

This is ridiculous. Every week or so it's another issue with the IOS app. First I wasn't able to sync my local files. Now with this new shuffle play feature, I can only listen to my local files on shuffle. Would Spotify rather I use itunes to listen ...

  • Roadie
  • This is ridiculous. Every week or so it's another issue with the IOS app. First I wasn't able to sync my local files. Now with this new shuffle play feature, I can only listen to my local files on sh...
  • Peter__
  • Community Legend
  • 5512 Views
  • 27 replies
  • 5 likes
  • 5512 Views
  • 27 replies
  • 5 likes

Solved!! After update: Covers & Song-Title

Hi Guys Since your last update I have problems: I can't see any covers anymore (online as offline) If the iPhone is locked, its shows the wrong title in the display (everytime the last and not the current song) and also with no cover This is annoying...

  • Casual Listener
  • Hi Guys   Since your last update I have problems:   I can't see any covers anymore (online as offline) If the iPhone is locked, its shows the wrong title in the display (everyti...
  • Peter__
  • Community Legend
  • 645 Views
  • 1 replies
  • 0 likes
  • 645 Views
  • 1 replies
  • 0 likes

48 Hour Trial

Just downloaded the Spotify app for iOS. I created a free account and logged in expecting a 48 hr trial, but the app will not stream anything and simply states that a premium account is required to stream music etc. Any ideas what is going on? My fre...

  • Newbie
  • Just downloaded the Spotify app for iOS. I created a free account and logged in expecting a 48 hr trial, but the app will not stream anything and simply states that a premium account is required to s...
  • Peter__
  • Community Legend
  • 1605 Views
  • 2 replies
  • 0 likes
  • free trial
    IOS 7
    Premium
  • 1605 Views
  • 2 replies
  • 0 likes

Part of playlist are not playing

Hi. I have a problem with my playlist. (premium subscription) A big part of my list does not play, only a few tracks are in function. What can i do wrong?

  • Casual Listener
  • Hi. I have a problem with my playlist. (premium subscription) A big part of my list does not play, only a few tracks are in function. What can i do wrong?
  • Peter__
  • Community Legend
  • 683 Views
  • 6 replies
  • 0 likes
  • Premium
  • 683 Views
  • 6 replies
  • 0 likes

A problem with queuing tracks in with spotify app version 1.0.0.3251 iPhone 5 iOS 7.1

Sometimes when I try to queue a song, in an offline mode and synced playlist, a sign shows up telling me that "There are problems with these tracks" and I can only click OK and ofc song is not in queue. When I click the song like 'separately' just to...

  • Casual Listener
  • Sometimes when I try to queue a song, in an offline mode and synced playlist, a sign shows up telling me that "There are problems with these tracks" and I can only click OK and ofc song is not in que...
  • 491 Views
  • 0 replies
  • 0 likes
  • 491 Views
  • 0 replies
  • 0 likes