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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 81272 Views
  • 19 replies
  • 37 likes
  • 81272 Views
  • 19 replies
  • 37 likes

Problems with premium account

I've had/paid for a premium account for at least 2 years & now all of a sudden I can't play any songs. I can see all of them (I'm talking about the app on my phone now) but when I try to play one a text comes up explaining that it acquires a premium ...

  • Newbie
  • I've had/paid for a premium account for at least 2 years & now all of a sudden I can't play any songs. I can see all of them (I'm talking about the app on my phone now) but when I try to play on...
  • Peter__
  • Community Legend
  • 835 Views
  • 7 replies
  • 0 likes
  • 835 Views
  • 7 replies
  • 0 likes

Cannot login into spotify mobile through Facebook, says wrong password

I logged out accidentally and now cannot log back in through Facebook. My Facebook password is correct and I am able to log in to the Facebook app just fine, but I keep getting the error that the password is wrong for Facebook connecting to Spotify. ...

  • Newbie
  • I logged out accidentally and now cannot log back in through Facebook. My Facebook password is correct and I am able to log in to the Facebook app just fine, but I keep getting the error that the pas...
  • Joe
  • Community Legend
  • 640 Views
  • 2 replies
  • 0 likes
  • 640 Views
  • 2 replies
  • 0 likes

Wrong Password on Facebook

I recently had to get a new ipad due to a hardware issue on my old one. When I installed Spotify on my new ipad and I try to log in using facebook, it tells me my username or password is wrong. I'm logged in to facebook just fine, and I have no probl...

  • Casual Listener
  • I recently had to get a new ipad due to a hardware issue on my old one.  When I installed Spotify on my new ipad and I try to log in using facebook, it tells me my username or password is wrong....
  • Joe
  • Community Legend
  • 795 Views
  • 1 replies
  • 0 likes
  • 795 Views
  • 1 replies
  • 0 likes

Spotify Connect

Hello der Community,I have i Problem with my Spotify Account.I just bought a Philips A3 speaker, so i can use Spotify Connect.But i cant Stream the Music from my iphone or iPad to it. Einher i cant Stream the Music from my iphone to the iPad. I think...

  • Casual Listener
  • Hello der Community, I have i Problem with my Spotify Account. I just bought a Philips A3 speaker, so i can use Spotify Connect. But i cant Stream the Music from my iphone or iPad to it. Einher i ...
  • Annilo
  • Casual Listener
  • 1009 Views
  • 8 replies
  • 0 likes
  • 1009 Views
  • 8 replies
  • 0 likes

I thought mobile was free

I have an ipod touch second generation and downloaded the spotify app. It worked amazing until tonight when all the music is greyed out and says i need to purchase premium I thought spotify was free on mobile forever?

  • Newbie
  • I have an ipod touch second generation and downloaded the spotify app. It worked amazing until tonight when all the music is greyed out and says i need to purchase premium I thought spotify was free ...
  • JCdotnl
  • Roadie
  • 738 Views
  • 3 replies
  • 0 likes
  • 738 Views
  • 3 replies
  • 0 likes

Not able track

All my songs are "not able to play" I have to use shuffle play, but then I cant choose which song I want. I upgraded to premium, but it didnt help..

  • Newbie
  • All my songs are "not able to play" I have to use shuffle play, but then I cant choose which song I want. I upgraded to premium, but it didnt help..
  • Joe
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Spotify uses too much 3G traffic for premium subscription

Hi there, I have the premium subscription and I've downloaded several playlists on my iPhone. I've found that for the last 20 days Spotify had been used 50GB traffic and Spotify had downloaded the biggest amount of traffic comparing to all other appl...

  • Casual Listener
  • Hi there,   I have the premium subscription and I've downloaded several playlists on my iPhone.   I've found that for the last 20 days Spotify had been used 50GB traffic and Spotify...
  • maximtuliuk
  • Casual Listener
  • 466 Views
  • 4 replies
  • 0 likes
  • 466 Views
  • 4 replies
  • 0 likes

0.9.3.212 Breaks Siri

I am often having the occurance of Siri not working when playing music from Spotify. 5S on 7.0.4. Launching Siri while spotify (music playing doesn't seem to matter) will sometimes cause Siri to start listening for a split second and then stop (as in...

  • Visitor
  • I am often having the occurance of Siri not working when playing music from Spotify. 5S on 7.0.4.   Launching Siri while spotify (music playing doesn't seem to matter) will sometimes cause S...
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

Music Has Disapeared

I had my favorite album "Jung Brutal Gutaussehen 2" on my spotify and I woke up today and it was entirely gone without warning. I checked my PC and reset my phone and still gone. The album has disapeared from Spotify. I tried looking for the customer...

  • Newbie
  • I had my favorite album "Jung Brutal Gutaussehen 2" on my spotify and I woke up today and it was entirely gone without warning. I checked my PC and reset my phone and still gone. The album has disape...
  • Taylor
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Request for comp/reimbursement for overage fees stemming from ios bug

I'd like to respectfully request that Spotify make some gesture towards its users who suffered through this bug http://community.spotify.com/t5/Bugs/iOS-Application-using-excessive-mobile-data/m-p/667878#M2838I'm not doing this in an accusatory manne...

  • Music Fan
  • I'd like to respectfully request that Spotify make some gesture towards its users who suffered through this bug http://community.spotify.com/t5/Bugs/iOS-Application-using-excessive-mobile-data/m...
  • Peter__
  • Community Legend
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

Radio based on Artist very inaccurate

Hello, my radio experience is very random. This tends to happen every few songs in between. https://www.dropbox.com/s/jvqxew1cvl509s7/Photo%2030-01-2014%205%2027%2031%20pm.png Not sure how backstreet boys is related to Akon.

  • Newbie
  • Hello, my radio experience is very random. This tends to happen every few songs in between.   https://www.dropbox.com/s/jvqxew1cvl509s7/Photo%2030-01-2014%205%2027%2031%20pm.png &nbsp...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Solved!! My name showing up before artists?

I recently switched from a Facebook linked account, to a regular account with just my e-mail. Since doing so, I've noticed that in the Spotify app under a song name, is my own full name, before the artists name and the album. For example: Jane Doe - ...

  • Casual Listener
  • I recently switched from a Facebook linked account, to a regular account with just my e-mail. Since doing so, I've noticed that in the Spotify app under a song name, is my own full name, before the a...
  • madlyhadley
  • Casual Listener
  • 530 Views
  • 2 replies
  • 0 likes
  • 530 Views
  • 2 replies
  • 0 likes

Volume Normalization

I recently switched my phone from a Droid X to an iPhone 5s. One difference I've noticed in Spotify is that songs between different albums are not normalized for volume in the iPhone 5s. Some songs are extremely loud and some are very quiet. Many mon...

  • Music Fan
  • I recently switched my phone from a Droid X to an iPhone 5s.  One difference I've noticed in Spotify is that songs between different albums are not normalized for volume in the iPhone 5s.  ...
  • Peter__
  • Community Legend
  • 1332 Views
  • 1 replies
  • 0 likes
  • 1332 Views
  • 1 replies
  • 0 likes

Premium upgrade

Upgraded to premium yesterday. Still shows as free on laptop and iPad but works as premium but still works as free in iPhone 4S. I've logged out, turned off and reinstalled. Any suggestions please.

  • Casual Listener
  • Upgraded to premium yesterday. Still shows as free on laptop and iPad but works as premium but still works as free in iPhone 4S. I've logged out, turned off and reinstalled. Any suggestions please.
  • Joe
  • Community Legend
  • 521 Views
  • 5 replies
  • 0 likes
  • 521 Views
  • 5 replies
  • 0 likes

Missing alternative albums on iOS iPad and iPhone - no "1 more release" link

On desktop you can scroll to the bottom of an album tracklist and see if there are other versions of that album on Spotify - there will be a link that says "1 more release" or something similar. I have just noticed there is no such link on the iPhone...

  • Community Legend
  • On desktop you can scroll to the bottom of an album tracklist and see if there are other versions of that album on Spotify - there will be a link that says "1 more release" or something similar. I ha...
  • Joe
  • Community Legend
  • 927 Views
  • 1 replies
  • 0 likes
  • alternative albums
    alternative releases
  • 927 Views
  • 1 replies
  • 0 likes

play list not syncing

hello i have spotify premium on my iphone 5 and the songs wont sync i have tried everything to try to get my offline music sorted its got to the staged that i might get rid of it

  • Casual Listener
  • hello i have spotify premium on my iphone 5 and the songs wont sync i have tried everything to try to get my offline music sorted its got to the staged that i might get rid of it
  • Joe
  • Community Legend
  • 333 Views
  • 2 replies
  • 0 likes
  • 333 Views
  • 2 replies
  • 0 likes

Ipad Spotify not playing full song

I've downloaded Spotify for my iPad after the news about being able to play it for free etc. I promptly picked one of the Top Lists and started listening. After a couple of songs, it only plays the first 60-90 seconds of the song before cutting off a...

  • Newbie
  • I've downloaded Spotify for my iPad after the news about being able to play it for free etc.   I promptly picked one of the Top Lists and started listening. After a couple of songs, it only ...
  • Joe
  • Community Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Search by artist not possible offline (on iphone app)

Hello How is it possible to search song or artist if you are offline for our music you've already download locally on your iphone? Like if you upload music on itunes? Isn't it possible to find all the song from all playlist of an artist? To add all s...

  • Casual Listener
  • Hello How is it possible to search song or artist if you are offline for our music you've already download locally on your iphone? Like if you upload music on itunes? Isn't it possible to find al...
  • elie1988
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

Solved!! iPhone 5S - Zero functionality - No playlists, can't search songs, no radio, no discover, etc

Specs Premium Spotify Account iPhone 5S running iOS 7.0.4Spotify App Version 0.9.2.7 Background Story So I noticed one day that certain songs I had added from my desktop Spotify program were not updating onto my iPhone. Hm, I thought, I guess I'll tr...

  • Casual Listener
  • Specs Premium Spotify Account iPhone 5S running iOS 7.0.4 Spotify App Version 0.9.2.7   Background Story So I noticed one day that certain songs I had added from my desktop Spotify pr...
  • Joe
  • Community Legend
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes