Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70899 Views
  • 16 replies
  • 37 likes
  • 70899 Views
  • 16 replies
  • 37 likes

Solved!! No Browse option in iPad app

I have the Spotify app installed on both my iPad and iPhone. I am a premium user and they are both connected to wifi at home. My iPad app still does not have the Discover option (still has "what's new"), nor does it have the Browse option, both of wh...

  • Newbie
  • I have the Spotify app installed on both my iPad and iPhone. I am a premium user and they are both connected to wifi at home. My iPad app still does not have the Discover option (still has "what'...
  • Richard
  • Community Legend
  • 4399 Views
  • 14 replies
  • 1 likes
  • 4399 Views
  • 14 replies
  • 1 likes

Solved!! Why doesn't spotifuggle download all selected music?

after a certain ammount of downloaded songs, spotify doesnt downloaden all selected songs anymore. Where there should be a green icon (donwloaded) or a grey icon (to be downloaded) it gives me a orange icon (sth like not able to download). he normall...

  • Regular
  • after a certain ammount of downloaded songs, spotify doesnt downloaden all selected songs anymore. Where there should be a green icon (donwloaded) or a grey icon (to be downloaded) it gives me a oran...
  • Peter__
  • Community Legend
  • 926 Views
  • 8 replies
  • 0 likes
  • 926 Views
  • 8 replies
  • 0 likes

Playlist current selection lost after playing new songs from Discover/Search

Hi pardon my english but, While listening to a song in my playlist, I navigated to the Discover/Search/Browse functionality of the mobile app and played a random track/album from the list. The random track starts playing immediately but when I return...

  • Newbie
  • Hi pardon my english but,   While listening to a song in my playlist, I navigated to the Discover/Search/Browse functionality of the mobile app and played a random track/album from the list....
  • Peter__
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Able to play local files on Macbook but not on iPhone.

I recently got a new iPhone 5S and have got it set up and everything is working fine. However, I cannot play local files on the phone but they do play on my macbook. The songs played on my 4S fine, but since getting the new phone when trying to play ...

  • Visitor
  • I recently got a new iPhone 5S and have got it set up and everything is working fine. However, I cannot play local files on the phone but they do play on my macbook. The songs played on my 4S fine, b...
  • Peter__
  • Community Legend
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

No browse on iphone app

I've been waiting for over a month for browse to appear on my iphone 5 spotify app. I have updated the app completely. Uninstalled and reinstalled several times. And it is gone as well as what's new. I've been a subscriber for quite some time and thi...

  • Newbie
  • I've been waiting for over a month for browse to appear on my iphone 5 spotify app. I have updated the app completely. Uninstalled and reinstalled several times. And it is gone as well as what's new....
  • Peter__
  • Community Legend
  • 1375 Views
  • 6 replies
  • 0 likes
  • 1375 Views
  • 6 replies
  • 0 likes

Shuffle Play on ipone

I can't seem to turn the shuffle play mode off on my iphone 4s. Any help?

  • Newbie
  • I can't seem to turn the shuffle play mode off on my iphone 4s.   Any help?
  • Peter__
  • Community Legend
  • 551 Views
  • 3 replies
  • 0 likes
  • 551 Views
  • 3 replies
  • 0 likes

Features disappearing

Hi,I created a thread a little while ago about the fact that my collections option had disappeared suddenly which was responded to positively very quickly. Unfortunately however it still hasn't come back as promised despite a week of logging in and o...

  • Regular
  • Hi, I created a thread a little while ago about the fact that my collections option had disappeared suddenly which was responded to positively very quickly. Unfortunately however it still hasn't com...
  • Peter__
  • Community Legend
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

IPhone 5s + spotify premium

The app freezes and requires phone reboot to work. needs to be fixed, extremely frustrating and did not happen on my IPhone 4s...

  • Newbie
  • The app freezes and requires phone reboot to work. needs to be fixed, extremely frustrating and did not happen on my IPhone 4s...
  • Peter__
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Frozen/offline on startup iPhone5

When I launch my spotify app on my iPhone it stays on the display screen frozen or either says BROWSER NOT AVAILABLE WHILE IN OFFLINE MODE When it's not offline and won't let me click on anything , doesn't respond at all , already tried multiple time...

  • Casual Listener
  • When I launch my spotify app on my iPhone it stays on the display screen frozen or either says BROWSER NOT AVAILABLE WHILE IN OFFLINE MODE When it's not offline and won't let me click on anything , d...
  • AcidCookie
  • Casual Listener
  • 1006 Views
  • 4 replies
  • 0 likes
  • 1006 Views
  • 4 replies
  • 0 likes

Can't listening music on mobile.

"Spotify is now free on mobile, tablet and computer." But I still can't listening music on mobile. I'm a free member. I sign up with email, and my mobile is IOS 7. Spotify said it needs Premium. Does anyone can help me? Thank you~

  • Casual Listener
  • "Spotify is now free on mobile, tablet and computer."   But I still can't listening music on mobile. I'm a free member. I sign up with email, and my mobile is IOS 7. ...
  • wwwchi
  • Casual Listener
  • 504 Views
  • 4 replies
  • 0 likes
  • 504 Views
  • 4 replies
  • 0 likes

Suffle play for Artists

I read that Shuffle Play for any particular artist is available for free users. How do premium users access the shuffle play button for artists?

  • Regular
  • I read that Shuffle Play for any particular artist is available for free users.  How do premium users access the shuffle play button for artists?
  • 336 Views
  • 0 replies
  • 2 likes
  • 336 Views
  • 0 replies
  • 2 likes

syncing playlists to my new ipad

I have just bought a new ipad and downloaded the spotofy app which i already have on my iphone and laptop. I currently use spotify premium. The app on my ipad allows me to log into my spotify account however it doesnt show any of my playlists and whe...

  • Newbie
  • I have just bought a new ipad and downloaded the spotofy app which i already have on my iphone and laptop. I currently use spotify premium.  The app on my ipad allows me to log into my spotify...
  • Kryzhal
  • Newbie
  • 1613 Views
  • 3 replies
  • 0 likes
  • 1613 Views
  • 3 replies
  • 0 likes

Solved!! Is a 4th gen iPod touch classified as a tablet or phone for the new Spotify free plan?

Hey, I was wondering if an iPod Touch 4th gen was classfied as a tablet or phone for the new Spotify free expereince announced yesterday. I'm hoping it's a tablet, because it would be pretty awesome to get Spotify's entire catalog streaming free! Tha...

  • Casual Listener
  • Hey,   I was wondering if an iPod Touch 4th gen was classfied as a tablet or phone for the new Spotify free expereince announced yesterday. I'm hoping it's a tablet, because it would be pret...
  • Peter__
  • Community Legend
  • 1313 Views
  • 3 replies
  • 0 likes
  • 1313 Views
  • 3 replies
  • 0 likes

Sign in

Hi having trouble signing in, have reset password etc help!

  • Newbie
  • Hi having trouble signing in, have reset password etc help!
  • user-removed
  • Not applicable
  • 2192 Views
  • 1 replies
  • 1 likes
  • 2192 Views
  • 1 replies
  • 1 likes

iPod Touch 4th Gen Lag

Hi, Latest version of Spotify is very slow on iPod Touch 4th gen, and it's lagging when I swipe thru songs. What's going on? P.S. I did a clean reinstall of Spotify App.

  • Casual Listener
  • Hi, Latest version of Spotify is very slow on iPod Touch 4th gen, and it's lagging when I swipe thru songs. What's going on?   P.S. I did a clean reinstall of Spotify App.
  • krondar
  • Casual Listener
  • 785 Views
  • 4 replies
  • 0 likes
  • 785 Views
  • 4 replies
  • 0 likes

spotify on iphone

Hey, I downloaded Spotify on my iPhone yesterday because the description in the app store said, it was for free, and also i heard that in the german news. But the Spotify app said it was the 48 hour premium test version, an on my computer it also sai...

  • Newbie
  • Hey, I downloaded Spotify on my iPhone yesterday because the description in the app store said, it was for free, and also i heard that in the german news. But the Spotify app said...
  • Christoffer
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for IPAD

I have put Spotify om my iPad and now need to get the app to link with Sonos. However, when I go to the app store, a spotify page is stuck over the App store page so I cannot interact with the app store page

  • Visitor
  • I have put Spotify om my iPad and now need to get the app to link with Sonos. However, when I go to the app store, a spotify page is stuck over the App store page so I cannot interact with the a...
  • user-removed
  • Not applicable
  • 553 Views
  • 2 replies
  • 0 likes
  • 553 Views
  • 2 replies
  • 0 likes

iphone doesnt sync songs to offline mode

Hi at everybody, my problem is that the spotify app do not sync the titles in my playlist to the offline mode. my wifi is good over 100mb/s and i turned my phone off and on, reinstalled the app but nothing works. so please help me its the first day o...

  • Regular
  • Hi at everybody, my problem is that the spotify app do not sync the titles in my playlist to the offline mode. my wifi is good over 100mb/s and i turned my phone off and on, reinstalled the app b...
  • user-removed
  • Not applicable
  • 6901 Views
  • 21 replies
  • 0 likes
  • 6901 Views
  • 21 replies
  • 0 likes

How do I search public playlists.

I've got a premium account and want to search public playlists on Spotify on my iphone. Is this possible?

  • Newbie
  • I've got a premium account and want to search public playlists on Spotify on my iphone. Is this possible?
  • Peter__
  • Community Legend
  • 745 Views
  • 1 replies
  • 0 likes
  • 745 Views
  • 1 replies
  • 0 likes

Spotify keeps needing to reload itself when you go back to using it on iPhone

I've noticed that if you been using Spotify and then stop using it for a while (because you using some other app) it almost always needs to reload itself. It never used to do this. You used to be able to go back to Spotify when it was open in the bac...

  • Casual Listener
  • I've noticed that if you been using Spotify and then stop using it for a while (because you using some other app) it almost always needs to reload itself. It never used to do this. You used to be abl...
  • Jimmy5
  • Casual Listener
  • 3595 Views
  • 4 replies
  • 0 likes
  • 3595 Views
  • 4 replies
  • 0 likes