Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 64433 Views
  • 16 replies
  • 37 likes
  • 64433 Views
  • 16 replies
  • 37 likes

Solved!! Private session on the iphone app

Hi, Does anybody know it it is possible to use the private session mode while using spotify on iphone? If it's possible, how do I turn it on?:) Thanks in advance,

  • Casual Listener
  • Hi,   Does anybody know it it is possible to use the private session mode while using spotify on iphone? If it's possible, how do I turn it on?:)   Thanks in advance,
  • ajamuazibo
  • Newbie
  • 51660 Views
  • 2 replies
  • 0 likes
  • 51660 Views
  • 2 replies
  • 0 likes

Can't find friends subscribed playlists

Hi!I have a question..After the latest update, I can't seem to find my friends subscribed playlists, only their own.This is really annoying because I can't find these playlists in another way except through my web browser and that takes too long!! It...

  • Casual Listener
  • Hi! I have a question.. After the latest update, I can't seem to find my friends subscribed playlists, only their own. This is really annoying because I can't find these playlists in another way e...
  • Peter__
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Can't see next song

Hi!There was an update a loooong time ago that made you able to see which song comes after the one you're currently listening to.The problem is that I never got that function.. I thought that they just were slow but I still haven't got it So what's w...

  • Casual Listener
  • Hi! There was an update a loooong time ago that made you able to see which song comes after the one you're currently listening to. The problem is that I never got that function.. I thought that the...
  • Peter__
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! iPhone Push Notification spam

I'm all about ad supported media and wanted to give Spotify a chance in that department, but the ads were terrible and should be context sensitive. Do you really think I want an ad for Justin Beiber's new album in the middle of my Thrash Metal playli...

  • Newbie
  • I'm all about ad supported media and wanted to give Spotify a chance in that department, but the ads were terrible and should be context sensitive.  Do you really think I want an ad for Justin B...
  • rosscolby
  • Newbie
  • 3871 Views
  • 8 replies
  • 7 likes
  • 3871 Views
  • 8 replies
  • 7 likes

Deleted Playlist

Hey I deleted a playlist titled "Best" about 30 minutes ago. Is there anyone who can help me recover it?

  • Newbie
  • Hey I deleted a playlist titled "Best" about 30 minutes ago. Is there anyone who can help me recover it?
  • Josh
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Accidently Deleted Playlist

My cousin was on my computer and accidentally deleted my edm playlist and trance playlist. I believe the trance playlist was called "zonin" and the edm playlist "^.^".

  • Newbie
  • My cousin was on my computer and accidentally deleted my edm playlist and trance playlist. I believe the trance playlist was called "zonin" and the edm playlist "^.^".
  • Josh
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Spotify not sending metadata to car head-unit (Pioneer 2-DIN)

Hi, This has been an issue for quite a while now. Not sure which update killed it. It seems to mainly occur while playing music from a playlist set to be available offline, but it does happen on other playlists too. "Non-cached" tracks from search re...

  • Regular
  • Hi,   This has been an issue for quite a while now. Not sure which update killed it. It seems to mainly occur while playing music from a playlist set to be available offline, but it does h...
  • wolf39us
  • Regular
  • 5214 Views
  • 16 replies
  • 0 likes
  • 5214 Views
  • 16 replies
  • 0 likes

Airport express stream button doesn't show up

I play Spotify over airport express in my home but it doesn't show up any longer. Please help.

  • Casual Listener
  • I play Spotify over airport express in my home but it doesn't show up any longer. Please help. 
  • Memanman
  • Casual Listener
  • 10156 Views
  • 12 replies
  • 1 likes
  • 10156 Views
  • 12 replies
  • 1 likes

Spotify won't start on iPhone

Hello! For a couple of days now Spotify won't start when I activate it on my iPhone (Version 6.1.3). I don't get an error or anything it just keep showing a blank window (befor the latest update) or the spotify logo (after the update) and nothing hap...

  • Newbie
  • Hello!   For a couple of days now Spotify won't start when I activate it on my iPhone (Version 6.1.3). I don't get an error or anything it just keep showing a blank window (befor the latest ...
  • Peter__
  • Community Legend
  • 754 Views
  • 1 replies
  • 0 likes
  • 754 Views
  • 1 replies
  • 0 likes

iOS Bluetooth Issues

I'm having three issues with Spotify on iOS 0.9.11) When I stream in my car it's ok but if I leave and come back with Spotify in the background then it won't resume playback. This was fine before the 0.9.1 update. I have to open Spotify and click pla...

  • Newbie
  • I'm having three issues with Spotify on iOS 0.9.1 1) When I stream in my car it's ok but if I leave and come back with Spotify in the background then it won't resume playback. This was fine before...
  • 846 Views
  • 0 replies
  • 0 likes
  • bluetooth
    Car
    iOS
  • 846 Views
  • 0 replies
  • 0 likes

local files won't sync to iphone and iphone won't appear in devices on pc spotify

As the subject title says, local files won't sync to my iphone... they do appear in playlists that include them, but they are greyed out and unplayable. The playlist entitle 'Local Files' is also empty on my iphone. When i open spotify on my PC, noth...

  • Casual Listener
  • As the subject title says, local files won't sync to my iphone... they do appear in playlists that include them, but they are greyed out and unplayable. The playlist entitle 'Local Files' is also emp...
  • doctorhippo
  • Casual Listener
  • 1784 Views
  • 3 replies
  • 0 likes
  • 1784 Views
  • 3 replies
  • 0 likes

Spotify not working at all on ipad 6.1.3

Hi There, a sudden my spotify app will not open at all on my ipad 2 with firmware 6.1.3! I have ugraded spotify, no succes, deleted it and downloaded it again on the pad, no succes, deleted it, downloaded it again on my imac, no succes! It just gives...

  • Casual Listener
  • Hi There, a sudden my spotify app will not open at all on my ipad 2 with firmware 6.1.3! I have ugraded spotify, no succes, deleted it and downloaded it again on the pad, no succes, deleted it, dow...
  • shimai
  • Casual Listener
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Solved!! Playlists have stopped syncing on ipod 5

Please help. I have tried the advice given and this does not seem to be working

  • Casual Listener
  • Please help. I have tried the advice given and this does not seem to be working
  • geee556
  • Casual Listener
  • 406 Views
  • 3 replies
  • 0 likes
  • 406 Views
  • 3 replies
  • 0 likes

Solved!! iPhone and iPad not recognized under "Devices"

First of all, my account is premium. I have read the FAQs. It says if I want to sync tracks to mobile devices, I should: 1.log in to Spotify on desktop2.connect my iPad (or iPhone) to the same wifi network as my desktop (both wirelessly)3.log in to t...

  • Visitor
  • First of all, my account is premium.   I have read the FAQs. It says if I want to sync tracks to mobile devices, I should: 1.log in to Spotify on desktop 2.connect my iPad (or iPhone) t...
  • Peter__
  • Community Legend
  • 1260 Views
  • 1 replies
  • 0 likes
  • 1260 Views
  • 1 replies
  • 0 likes

Top 10 tracks

Why has the ability to see my friends top 10 tracks disappeared? My friends and I love this feature. Bring it back!!!!!

  • Casual Listener
  • Why has the ability to see my friends top 10 tracks disappeared? My friends and I love this feature. Bring it back!!!!!
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Spotify App

I want to put spotify on mu iPhone and IPad. I have spotify premium. Do I have to buy the Spotify premium app and if so do I have to but it twice, once for each device

  • Casual Listener
  • I want to put spotify on mu iPhone and IPad. I have spotify premium. Do I have to buy the Spotify premium app and if so do I have to but it twice, once for each device
  • Peter__
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Playing spotify on iOS in car via usb

I updated spotify for iOS this morning and now all of a sudden it will not play in my truck using the usb cord. Anyone else experience this? The interface for my radio now shows "no songs", yet my phone shows the music as playing. No music is playing...

  • Newbie
  • I updated spotify for iOS this morning and now all of a sudden it will not play in my truck using the usb cord. Anyone else experience this? The interface for my radio now shows "no songs", yet my ph...
  • Josh
  • Community Legend
  • 952 Views
  • 1 replies
  • 0 likes
  • 952 Views
  • 1 replies
  • 0 likes

EC Touch login with Facebook

I have EC Touch as part of my Pioneer app that links my iPhone 5s. I have premium spotify. When I enter into EC touch is ask for login info but no option to login using Facebook. What user name and password should be used if my spotify accounts is th...

  • Visitor
  • I have EC Touch as part of my Pioneer app that links my iPhone 5s. I have premium spotify. When I enter into EC touch is ask for login info but no option to login using Facebook. What user name and p...
  • Peter__
  • Community Legend
  • 1147 Views
  • 4 replies
  • 0 likes
  • 1147 Views
  • 4 replies
  • 0 likes