Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 77645 Views
  • 16 replies
  • 37 likes
  • 77645 Views
  • 16 replies
  • 37 likes

Spotify on EC Touch (AppRadio)

Anyone tried Spotify on the EC Touch App for Appradio? What kind of subscription do you need? Is it running smoothly ? Any comments? http://www.appradioworld.com/2013/11/spotify-comes-to-appradio-via-ec-touch.html

  • Casual Listener
  • Anyone tried Spotify on the EC Touch App for Appradio? What kind of subscription do you need? Is it running smoothly ? Any comments?   http://www.appradioworld.com/2013/11/spotify-comes-to-a...
  • marcgioia
  • Newbie
  • 3433 Views
  • 5 replies
  • 0 likes
  • appradio
    ec touch
    iOS
  • 3433 Views
  • 5 replies
  • 0 likes

Friends missing on iPhone , which appear on Desktop app

I just noticed that friends of mine are missing in the iPhone version, though these people appear in the Desktop(OSX) version.I've subscribed to a playlist of one of them, which I can still play on my iPhone.I've tried restarting and logging out the ...

  • Newbie
  • I just noticed that friends of mine are missing in the iPhone version, though these people appear in the Desktop(OSX) version. I've subscribed to a playlist of one of them, which I can still play on...
  • Mnyb
  • Roadie
  • 736 Views
  • 3 replies
  • 1 likes
  • 736 Views
  • 3 replies
  • 1 likes

Spotify on the I-Pad

When I try to reinstall spotify on my i-pad, it ask for my activationscode, but i already made a account. How can i reinstall spotify on my i-pad?

  • Newbie
  • When I try to reinstall spotify on my i-pad, it ask for my activationscode, but i already made a account. How can i reinstall spotify on my i-pad?
  • Peter__
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Solved!! Re: Syncing your Local Files

The same thing happens to me - nothing shows up under the "Devices" when I connect my iPhone with a USB cable OR if I connect to the same wifi. I even turned off the setting that automatically opens iTunes when I plug in my phone, so that iTunes and ...

  • Casual Listener
  • The same thing happens to me - nothing shows up under the "Devices" when I connect my iPhone with a USB cable OR if I connect to the same wifi.  I even turned off the setting that automatically ...
  • Joe
  • Community Legend
  • 654 Views
  • 3 replies
  • 0 likes
  • 654 Views
  • 3 replies
  • 0 likes

Account and login - I can't log in to Spotify

Here's what we got from you:Account and loginI can’t log in to SpotifyFor some reason I am unable to log in to spotify from the application. But oddly able to log in from the site. I changed my password to something simple to make sure I didn't incor...

  • Newbie
  • Here's what we got from you: Account and login I can’t log in to Spotify For some reason I am unable to log in to spotify from the application. But oddly able to log in from the site. I changed ...
  • Taylor
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Premium account not working on iPhone

Hi- I've had a premium account for years but as of today it won't let me access the songs saying - I need a premium account. I've upgraded the app, logged in and out, logged in in my desktop... What else?

  • Newbie
  • Hi- I've had a premium account for years but as of today it won't let me access the songs saying - I need a premium account. I've upgraded the app, logged in and out, logged in in my desktop... Wha...
  • Peter__
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Album cover view on ios

Hi, Does anybody has an idea why I see covert art for playlists on my ipad but not on my iphone? Thanks for your help Steven

photo.PNG photo-1.PNG
  • Casual Listener
  •   Hi,    Does anybody has an idea why I see covert art for playlists on my ipad but not on my iphone?   Thanks for your help Steven      
  • peaceofcake
  • Casual Listener
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

HELP! All tracks downloaded for offline listening have been deleted

I sync my iPhone with iTunes to back up and sync photos, music, ... when finished, I realized that all the songs downloaded from spotify for listening offline are no longer present. Specify that the playlists are there, but the green triangle is gone...

  • Regular
  • I sync my iPhone with iTunes to back up and sync photos, music, ... when finished, I realized that all the songs downloaded from spotify for listening offline are no longer present. Specify that the ...
  • Peter__
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

AIUTO! Tutti i brani scaricati per l'ascolto offline sono stati cancellati

Ho sincronizzato il mio iPhone con iTunes per fare il backup e per sincronizzare foto, musica,... al termine dell'operazione mi sono accorto che tutti i brani scaricati da spotify per l'ascolto offline non sono più presenti. Preciso che le playlist c...

  • Regular
  • Ho sincronizzato il mio iPhone con iTunes per fare il backup e per sincronizzare foto, musica,... al termine dell'operazione mi sono accorto che tutti i brani scaricati da spotify per l'ascolto offli...
  • Gioghi78
  • Regular
  • 779 Views
  • 2 replies
  • 0 likes
  • 779 Views
  • 2 replies
  • 0 likes

Still no browse

Hi,I know you it was being 'rolled out' but surely I should have it by now? I don't even have it on my iPad or desktop. What's going on?

  • Newbie
  • Hi, I know you it was being 'rolled out' but surely I should have it by now? I don't even have it on my iPad or desktop. What's going on?
  • Peter__
  • Community Legend
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

Bring back the new playlist view rolled out briefly in 0.7.4

Is there work being done to bring back the much nicer looking playlist view first introduced in version 0.7.4 but removed after only a few hours. I know people were complaining about the removal of the shuffle button but surely that could be added in...

  • Gig Goer
  • Is there work being done to bring back the much nicer looking playlist view first introduced in version 0.7.4 but removed after only a few hours. I know people were complaining about the removal of t...
  • Peter__
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Solved!! Crashes when unlocking phone

The past week spotify have shut down every time I unlock my phone (when I am playing music). This is very annoying and I have to press play every time to make it start again. Tried to uninstall and that didn't help. I am using an iPhone 5 and the 0.9...

  • Casual Listener
  • The past week spotify have shut down every time I unlock my phone (when I am playing music). This is very annoying and I have to press play every time to make it start again. Tried to uninstall and ...
  • HelenB
  • Casual Listener
  • 1573 Views
  • 2 replies
  • 0 likes
  • Crash
    iphone5
    locked screen
    stops playing
  • 1573 Views
  • 2 replies
  • 0 likes

Synced iPod with Spotify and lost all my files

Hi everyone!Well, first of all: I have an "old" iPod (Nano, 4th generation). I don't know if that might be involved with my problem.So, I tried to sync my iPod with Spotify. Of course, Spotify asked me if I wanted to backup all my files, and I did th...

  • Regular
  • Hi everyone! Well, first of all: I have an "old" iPod (Nano, 4th generation). I don't know if that might be involved with my problem. So, I tried to sync my iPod with Spotify. Of course, Spotify ...
  • 290 Views
  • 0 replies
  • 0 likes
  • 290 Views
  • 0 replies
  • 0 likes

lock screen bug on ios7.1 and suggestion

lock screen bug on ios7.1（iphone5） please fix it matter: press lock sreen pause button will close spotify add suggestion：can you add star button on lock screen just like itunes radio does

  • Casual Listener
  • lock screen bug on ios7.1（iphone5） please fix it   matter: press lock sreen pause button will close spotify   add suggestion：can you add star button on lock screen just like it...
  • betternow
  • Casual Listener
  • 433 Views
  • 2 replies
  • 0 likes
  • 433 Views
  • 2 replies
  • 0 likes

1 Song not playing

Hi. I can't play under the stars by Chopin on my iphone 4, with ios6. all other songs works perfectly. any ideas?

  • Regular
  • Hi.   I can't play under the stars by Chopin on my iphone 4, with ios6. all other songs works perfectly.   any ideas?    
  • RobinJ
  • Regular
  • 848 Views
  • 8 replies
  • 0 likes
  • 848 Views
  • 8 replies
  • 0 likes

Songs will not play.

Good Afternoon, After I paid my monthly premium for spotifuggle of $4.99 I am unable to listen to my music I downloaded on my playlist off line. What can I do? Please advise. Shutting down and rebute again does not help. And I cannot a live technical...

  • Newbie
  • Good Afternoon,   After I paid my monthly premium for spotifuggle of $4.99 I am unable to listen to my music I downloaded on my playlist off line. What can I do? Please advise. Shutting down...
  • Joe
  • Community Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

My Spotify chart

Hi... does anyone know if it's possible to see my own spotify chart (the songs I listen too most on Spotify) on the iPhone app? So far I can only find it on the pc app and that's it. Does anyone know if it's available too on the iPhone app? Thanks!

  • Regular
  • Hi... does anyone know if it's possible to see my own spotify chart (the songs I listen too most on Spotify) on the iPhone app? So far I can only find it on the pc app and that's it. Does anyone know...
  • Peter__
  • Community Legend
  • 3672 Views
  • 1 replies
  • 0 likes
  • 3672 Views
  • 1 replies
  • 0 likes

Help! Cannot synchronise spotify playlists to ipod touch

I have an iPod touch at ios 7.0.3, Spotify premium, and about 5gb storage space left. But then, when I want to sync for offline use, there's this message saying "Syncing has paused. Please connect to Wi-Fi to continue.", but I am already connected to...

  • Newbie
  • I have an iPod touch at ios 7.0.3, Spotify premium, and about 5gb storage space left. But then, when I want to sync for offline use, there's this message saying "Syncing has paused. Please connect to...
  • Peter__
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Local songs said to be downloaded but not playable

Since a few patches ago i've been having this problem with some of my local songs not being synced but showing as downloaded. Everytime I try to play any of these songs i get the error message like the picture. Help?

  • Newbie
  • Since a few patches ago i've been having this problem with some of my local songs not being synced but showing as downloaded. Everytime I try to play any of these songs i get the error message like t...
  • Joe
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Chain symbol song plays on PC, but not on iPhone

Exactly what the subject says. Why? And how can I fix this? I pay for premium service and it's frustrating that I can't play some songs on my mobile. I don't even see the song on the playlist, but I see it on my playlist on the playlist. My iOS is 6....

  • Casual Listener
  • Exactly what the subject says. Why? And how can I fix this? I pay for premium service and it's frustrating that I can't play some songs on my mobile. I don't even see the song on the playlist, but I ...
  • klingklang77
  • Casual Listener
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes