Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70008 Views
  • 16 replies
  • 37 likes
  • 70008 Views
  • 16 replies
  • 37 likes

Solved!! My iPhone appears and disappears from the Devices section

I'm not able to sync any files from my PC to my iPhone because anytime I have my Spotify app running, the Spotify program on my PC only sees my iPhone for about 1 minute before losing it again. My wifi connection on both my PC and my phone are stable...

  • Casual Listener
  • I'm not able to sync any files from my PC to my iPhone because anytime I have my Spotify app running, the Spotify program on my PC only sees my iPhone for about 1 minute before losing it again. My wi...
  • MMG229
  • Casual Listener
  • 968 Views
  • 1 replies
  • 0 likes
  • 968 Views
  • 1 replies
  • 0 likes

Unable to download playlists!! Please help!!!

Up until the last update I have had no issues syncing playlists. Now I'm having constent and inconsistent issues. Some playlists won't sync at all. Some playlists will sync some tracks but not others. One thing that does seem to be consistent is that...

  • Casual Listener
  • Up until the last update I have had no issues syncing playlists.  Now I'm having constent and inconsistent issues.  Some playlists won't sync at all.  Some playlists will sync some tra...
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

Album Search Results are Abridged on iPad

First of all, I would like to say that I have Spotify on both my iPhone 4 and my iPad Mini, yet the issue that I have does not occur on the iPhone, only on the iPad. The issue occurs when I do just a generic, vanilla search that has many results, i.e...

  • Newbie
  • First of all, I would like to say that I have Spotify on both my iPhone 4 and my iPad Mini, yet the issue that I have does not occur on the iPhone, only on the iPad.   The issue occurs when ...
  • Agent_Mulder
  • Casual Listener
  • 534 Views
  • 2 replies
  • 1 likes
  • 534 Views
  • 2 replies
  • 1 likes

Cannot synch on iphone 5 - getting a "!" next to the track

Hello I am new on this and I was hoping I could get some help please . I have been trying to put tracks off line but I am getting a red " ! " and thats about it... Can anyone help ?

  • Casual Listener
  • Hello   I am new on this and I was hoping I could get some help please .   I have been trying to put tracks off line but I am getting a red " ! " and thats about it... Can anyone he...
  • casimir30
  • Casual Listener
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Solved!! spotify crashes each time I turn the voulume on Ipad mini

Each time I turn the volume up or down, the app crashes ..... but not if I use the button on the speakers .... anyone has the same problem ? It hasn't changed with the new OS7 update .. just the same. I looks like it is a bug within the app ....

  • Visitor
  • Each time I turn the volume up or down, the app crashes ..... but not if I use the button on the speakers ....   anyone has the same problem ? It hasn't changed with the new OS7 update .. ju...
  • user-removed
  • Not applicable
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

iOS 7 no longer plays with car's USB

Having the same trouble with my 2011 Honda Civic, Spotify worked great until the iOS 7 upgrade, now it will play a song for about a minute, then I receive an "Unsupported" message. Being able to listen in my car was the sole purpose upgrading to the ...

  • Casual Listener
  • Having the same trouble with my 2011 Honda Civic, Spotify worked great until the iOS 7 upgrade, now it will play a song for about a minute, then I receive an "Unsupported" message.  Being able t...
  • Joe
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Solved!! A question before purchasing spotify.

Hello all, So I have been using spotify free for a few months now and want to upgrade to Premium although I have a problem. Im looking to listen to spotify offline with my iPhone 4. Although.. my iPhone WIFI is broken. I understand this is nothing to...

  • Casual Listener
  • Hello all,   So I have been using spotify free for a few months now and want to upgrade to Premium although I have a problem.   Im looking to listen to spotify offline with my iPhon...
  • Niclouse
  • Casual Listener
  • 493 Views
  • 4 replies
  • 1 likes
  • 493 Views
  • 4 replies
  • 1 likes

Spotify freezes and crashes when loading

Spotify for iPad 1 (6.4.2) keeps crashing when I load it. It shows an old version of my playlists then hangs. I 've managed to get it to work by selecting another option (friends, what's new) and then switching back but even that work around seems to...

  • Casual Listener
  • Spotify for iPad 1 (6.4.2) keeps crashing when I load it. It shows an old version of my playlists then hangs. I 've managed to get it to work by selecting another option (friends, what's new) and the...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Can't sync song

I can't sync songs to my iPhone 4S. If I add a local file to my computer, it will show up on my iPhone fine, in the correct playlist, but it is greyed out and clicking it tells me "Track Not Synced". This is the case wired or wireless (on the same ne...

  • Casual Listener
  • I can't sync songs to my iPhone 4S. If I add a local file to my computer, it will show up on my iPhone fine,  in the correct playlist, but it is greyed out and clicking it tells me "Track Not Sy...
  • Joe
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Local files not Syncing

i have no problems syncing my starred music but i have 1 playlist of 13 songs that just will not sync with my phone i have deleted and reinstalled on noth pc and my iphone 4 running ios7. its not even pending the songs are just grey'd out and i can l...

  • Newbie
  • i have no problems syncing my starred music but i have 1 playlist of 13 songs that just will not sync with my phone i have deleted and reinstalled on noth pc and my iphone 4 running ios7. its not eve...
  • Joe
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

iPad 3 on iOS 6 - Spotify crashes OFTEN & randomly... About to cancel my premium sub. - please help

I just recently purchased Spotify Premium (within the last 2 months) and have enjoyed the catalogue available but the app on my iPad 3 running the latest version of iOS6 just craps out often and for no apparent reason. Even when in offline mode where...

  • Casual Listener
  • I just recently purchased Spotify Premium (within the last 2 months) and have enjoyed the catalogue available but the app on my iPad 3 running the latest version of iOS6 just craps out often and for ...
  • Joe
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium but not able to play music on Mobile (IOS)

I've used a couponcode a few weeks ago to prolongue my spotify premium account, but I still can't use Spotify on my Iphone. Keep getting the message that I'm not Premium and should upgrade. Tried uninstalling, installing again a few times but no succ...

  • Casual Listener
  • I've used a couponcode a few weeks ago to prolongue my spotify premium account, but I still can't use Spotify on my Iphone. Keep getting the message that I'm not Premium and should upgrade.  &n...
  • luckknows
  • Casual Listener
  • 9584 Views
  • 70 replies
  • 1 likes
  • 9584 Views
  • 70 replies
  • 1 likes

Cant update Spotify

I cant update my Spotify app on my iPhone, because it says that my account is not valid for use in the UK store... But all my country settings on my Appel ID and on Spotyfi is set to Denmark... So dont get this and dont know how to fix it... Can anyb...

  • Newbie
  • I cant update my Spotify app on my iPhone, because it says that my account is not valid for use in the UK store... But all my country settings on my Appel ID and on Spotyfi is set to Denmark... So do...
  • Peter__
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Spotify premium stuttering on iPhone 5

Hi,My spotify premium has suddenly started playing up.Tracks keep stuttering and skipping along often accompanied by a weird beeping noise. Sometimes it stops completely but then 20 seconds later comes back on. Then it can be ok for 20 mins before th...

  • Casual Listener
  • Hi, My spotify premium has suddenly started playing up. Tracks keep stuttering and skipping along often accompanied by a weird beeping noise. Sometimes it stops completely but then 20 seconds lat...
  • Thedev
  • Community Legend
  • 759 Views
  • 3 replies
  • 0 likes
  • 759 Views
  • 3 replies
  • 0 likes

None of my playlists are displaying on iOS

Hello! I was having troubles logging into my spotify app earlier today (which got resolved). However I haven't been able to view any of my playlists on my ipod. None of the songs are from my local computer, they're all from SpotifyOS: 6.1.3Ipod touch...

IMG_0388.PNG IMG_0388.PNG
  • Regular
  • Hello! I was having troubles logging into my spotify app earlier today (which got resolved).  However I haven't been able to view any of my playlists on my ipod.  None of the songs are from...
  • Joe
  • Community Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • 320 Views
  • 3 replies
  • 0 likes

Problem with iOS 7!!!

Hey everyone, i got a problem with Spotify and the new iOS7 update. I listen to Spotify everyday in my Car and i connect it with a USB Cable to my Car Radio. The problem is that the Music App always want to play his own music and dont allow Spotify t...

  • Casual Listener
  • Hey everyone,   i got a problem with Spotify and the new iOS7 update. I listen to Spotify everyday in my Car and i connect it with a USB Cable to my Car Radio. The problem is that the Mu...
  • Deech
  • Casual Listener
  • 1960 Views
  • 2 replies
  • 0 likes
  • 1960 Views
  • 2 replies
  • 0 likes

Had Spotify premium on my iphone 4 and just got the 5s and now it says im not a premium user??

I have a premium account and the email to prove it but for some reason when I downloaded the app from the cloud (my apple computer will not let me transfer everything over bc the IOS is too old) it is telling me my Spotify account isn't premium! Is t...

  • Casual Listener
  • I have a premium account and the email to prove it but for some reason when I downloaded the app from the cloud (my apple computer will not let me transfer everything over bc the IOS is too old) it i...
  • Joe
  • Community Legend
  • 360 Views
  • 4 replies
  • 0 likes
  • 360 Views
  • 4 replies
  • 0 likes

Always have to resync playlists

I am almost always having to resync my playlists. If I happen to change up a playlist or create a new one, the one that I was using the day before suddenly has 1/2 the song unavailable and I need to sync it with my computer. Why is it if I've already...

  • Music Fan
  • I am almost always having to resync my playlists.  If I happen to change up a playlist or create a new one, the one that I was using the day before suddenly has 1/2 the song unavailable and I ne...
  • Joe
  • Community Legend
  • 891 Views
  • 1 replies
  • 0 likes
  • 891 Views
  • 1 replies
  • 0 likes

My playlist is not synced in my friend's iPhone.

I was able to sync 20 songs to my playlist and successfully can play them on my iPhone. The problem is my friend is following this playlist and can see only 2 songs. He is already following me in other playlists and there hadn't been any problem. Is ...

  • Regular
  • I was able to sync 20 songs to my playlist and successfully can play them on my iPhone. The problem is my friend is following this playlist and can see only 2 songs. He is already following me in o...
  • Peter__
  • Community Legend
  • 515 Views
  • 7 replies
  • 0 likes
  • 515 Views
  • 7 replies
  • 0 likes

Can we get an equaliser?

Can we get an equaliser, just like the ipod has one please.

  • Newbie
  • Can we get an equaliser, just like the ipod has one please.
  • Peter__
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes