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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63292 Views
  • 16 replies
  • 37 likes
  • 63292 Views
  • 16 replies
  • 37 likes

Why won't all songs download in 'Available Offline' playlists on iPhone?

I've got a Spotify Premium Account, I've got plenty of storage space available on my iphone, yet there's hundreds of songs in my 'Available offline' playlists that won't download. I've been trying to download them for weeks now by starting then resta...

  • Casual Listener
  • I've got a Spotify Premium Account, I've got plenty of storage space available on my iphone, yet there's hundreds of songs in my 'Available offline' playlists that won't download. I've been trying to...
  • 1752 Views
  • 0 replies
  • 5 likes
  • 1752 Views
  • 0 replies
  • 5 likes

Solved!! Bug: Playing a song on Spotify app makes me lose position on native app in my Audiobook on iPhone

Title says it all. I've experienced an odd issue that when I'm listening to an iTunes purchased audiobook on my iPhone (via the native app), if I switch to spotify and listen to music, it will lose my position in the audiobook. Also worth noting that...

  • Casual Listener
  • Title says it all. I've experienced an odd issue that when I'm listening to an iTunes purchased audiobook on my iPhone (via the native app), if I switch to spotify and listen to music, it will lose m...
  • ctheath
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

iPhone 5 not reading as device

I have purchased music on my iTunes that I would like to listen to offline. I am trying to sync it to my iPhone 5 but Spotify is not reading device and it reads fine with iTunes. (Spotify tells me to connect my phone) What is the issue here? I tried ...

  • Newbie
  • I have purchased music on my iTunes that I would like to listen to offline.   I am trying to sync it to my iPhone 5 but Spotify is not reading device and it reads fine with iTunes. (Spotify ...
  • Peter__
  • Community Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Premium hasn't activated yet.

I've seen this a million times on here. Please sort it out for me, thank you. Tried restarting my phone and logging out and all of that stuff.

  • Visitor
  • I've seen this a million times on here. Please sort it out for me, thank you. Tried restarting my phone and logging out and all of that stuff.
  • Peter__
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Random thoughts

I don't know... I'm thinking about canceling my premium subscription. Spotify just isn't what it was when it first started out... They've gotten rid of songs that I love and can no longer listen to. Even as a premium member there were songs I couldn'...

  • Casual Listener
  • I don't know... I'm thinking about canceling my premium subscription. Spotify just isn't what it was when it first started out... They've gotten rid of songs that I love and can no longer listen...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Premium not activating on iPhone

Hi,I recently upgraded to premium and its not registering on my iPhone. Keeps telling me only premium users can blah blah blah. How long does it take to activate? My username is: dhanna1Any help would be appreciated

  • Regular
  • Hi, I recently upgraded to premium and its not registering on my iPhone. Keeps telling me only premium users can blah blah blah. How long does it take to activate? My username is: dhanna1 Any h...
  • Dhanna1
  • Regular
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Spotify premium working?

Hey there. Well i used to have a spotify premium in Sweden. I have now moved to Spain and had to start a new subscription. I have it now and I made 1 list, but apparently on my iphone I don't have premium and normally it would say Spotify premium on ...

  • Newbie
  • Hey there. Well i used to have a spotify premium in Sweden. I have now moved to Spain and had to start a new subscription. I have it now and I made 1 list, but apparently on my iphone I don't have pr...
  • user-removed
  • Not applicable
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

i just signed up for a premium account, but my iPhone is not recognizing the "benefits"

i just signed up for a premium account, but my iPhone is not recognizing the "benefits" I am still unable to play an album, instead it offer me a radio station based on the artist. I tried reloading the app, restarting the app and logging in via face...

  • Newbie
  • i just signed up for a premium account, but my iPhone is not recognizing the "benefits" I am still unable to play an album, instead it offer me a radio station based on the artist. I tried reloadin...
  • user-removed
  • Not applicable
  • 295 Views
  • 2 replies
  • 1 likes
  • 295 Views
  • 2 replies
  • 1 likes

Radio not working on Iphone

I've read the suggested tips in the community about the radio not working with a premium subscription and nothing has worked- i've tried them all. some stations won't play some only play three songs some will play and then stop I just got the free tr...

  • Casual Listener
  • I've read the suggested tips in the community about the radio not working with a premium subscription and nothing has worked- i've tried them all.  some stations won't play  some only pla...
  • Peter__
  • Community Legend
  • 4215 Views
  • 17 replies
  • 1 likes
  • 4215 Views
  • 17 replies
  • 1 likes

My Premium account isnt recognized on my iphone app

I started with the 2 free days, those were fine. A day before that trial ended I requested the next month trial. I'm seriously considering paying for this service. My account is currently set as Premium but my app won't recognize it. I created one ac...

  • Newbie
  • I started with the 2 free days, those were fine. A day before that trial ended I requested the next month trial. I'm seriously considering paying for this service. My account is currently set as Prem...
  • user-removed
  • Not applicable
  • 600 Views
  • 4 replies
  • 0 likes
  • Apple iPhone app
  • 600 Views
  • 4 replies
  • 0 likes

Spotify premium isn't working

Hey, I just signed up for spotify premium and my account status says I have premium until 2013-08-01but my iPhone is not recognizing the benefits. So I can't play any songs and I still have ads when I listen on my computer.

  • Newbie
  • Hey, I just signed up for spotify premium and my account status says I have premium until 2013-08-01but my iPhone is not recognizing the benefits. So I can't play any songs and I still have ads when ...
  • user-removed
  • Not applicable
  • 505 Views
  • 5 replies
  • 0 likes
  • 505 Views
  • 5 replies
  • 0 likes

Premium not recognized on my iPhone

I have purchased the premium service, the website says I have it etc, but it will not allow me to stream on my phone saying I need premium to do so. Help!

  • Casual Listener
  • I have purchased the premium service, the website says I have it etc, but it will not allow me to stream on my phone saying I need premium to do so. Help!
  • user-removed
  • Not applicable
  • 360 Views
  • 4 replies
  • 0 likes
  • iphone
  • 360 Views
  • 4 replies
  • 0 likes

Spotify premium not activating

I purchased premium today, even got a receipt. But when I attempt to play a track it asks me to upgrade to premium. I've already reinstalled spotify on my phone. Halp!

  • Newbie
  • I purchased premium today, even got a receipt. But when I attempt to play a track it asks me to upgrade to premium. I've already reinstalled spotify on my phone. Halp!
  • Peter__
  • Community Legend
  • 377 Views
  • 4 replies
  • 0 likes
  • 377 Views
  • 4 replies
  • 0 likes

Iphone says I dont have Spotify Premium

I just renewed my subscription for Spotify Premium but my Iphone is still saying "Only Premium users can stream on demand". I have shut down and restarted my Iphone and deleted and re-installed the app. Still no luck. PLEASE HELP!

  • Newbie
  • I just renewed my subscription for Spotify Premium but my Iphone is still saying "Only Premium users can stream on demand". I have shut down and restarted my Iphone and deleted and re-installed the a...
  • Peter__
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!! [Mobile] Cant Change The Order of Songs In Playlist

so i go and add some new songs to a playlist (IOS app) and then i go to place them in an order i would like in my playlist but the edit tool is only giving me the option to delete songs. WHAT'S WRONG???

  • Casual Listener
  • so i go and add some new songs to a playlist (IOS app) and then i go to place them in an order i would like in my playlist but the edit tool is only giving me the option to delete songs.  WHAT...
  • weex
  • Casual Listener
  • 2049 Views
  • 3 replies
  • 2 likes
  • 2049 Views
  • 3 replies
  • 2 likes

Strange playlist appearance

Hi, I've spent last 2h creating new playlists on macbook. when i've opend spotify on iPhone afterwards, the new playlists appeared double or even threetimes. I've deleted the "dublicates". It seems like I deleted all the playlits. Can you help me rec...

  • Newbie
  • Hi, I've spent last 2h creating new playlists on macbook. when i've opend spotify on iPhone afterwards, the new playlists appeared double or even threetimes. I've deleted the "dublicates". It seems l...
  • Liam
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • playlist recovery
  • 353 Views
  • 1 replies
  • 0 likes

Spotify premium upgrade won't work on iPhone 5S

I decided to upgrade to Spotify premium and it won't upgrade on my phone. I have done a clean re-install and everything. Please help!-Patrice

  • Casual Listener
  • I decided to upgrade to Spotify premium and it won't upgrade on my phone. I have done a clean re-install and everything. Please help! -Patrice
  • Pgbonica
  • Casual Listener
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

Premium upgrade problem

Hi, At first I used my 30-day Premium trial on my iPhone and after the trial I purchased the upgrade to Premium. The receipt of the purchase was sent to my email but I'm still unable to use the premium services. I need help with this problem as soon ...

  • Newbie
  • Hi,   At first I used my 30-day Premium trial on my iPhone and after the trial I purchased the upgrade to Premium. The receipt of the purchase was sent to my email but I'm still unable to us...
  • Peter__
  • Community Legend
  • 291 Views
  • 3 replies
  • 0 likes
  • 291 Views
  • 3 replies
  • 0 likes

iPod and/or iPhone won't appear in Devices

Using a mac with Spotify 0.9.0.128.g3134f863 It won't sync iPod or iPhone 4s via USB nor the iPhone over Wifi. Won't even sync local files with iPod. Oddly the iPod pops up for a split second and then disappears. The iPhone does not appear at all. I ...

  • Casual Listener
  • Using a mac with Spotify 0.9.0.128.g3134f863   It won't sync iPod or iPhone 4s via USB nor the iPhone over Wifi.   Won't even sync local files with iPod.   Oddly the iPod p...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Spotify premium not working on phone

Hey,So I just purchased spotify premium, and it will not register on my phone.As in i cannot stream songs on my iphone 4.Help me please!

  • Newbie
  • Hey, So I just purchased spotify premium, and it will not register on my phone. As in i cannot stream songs on my iphone 4. Help me please!
  • MikeyB
  • Community Legend
  • 1406 Views
  • 4 replies
  • 0 likes
  • 1406 Views
  • 4 replies
  • 0 likes