Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80665 Views
  • 19 replies
  • 37 likes
  • 80665 Views
  • 19 replies
  • 37 likes

Title Changes On Lock Screen -- Still not fixed -- Still broken

Is this going to be fixed? I mean, COME ON! What is the fu----- problem here??? HOW CAN YOU LET THIS LINGER FOR 3 MONTHS? WTF is going on? http://community.spotify.com/t5/Mobile-iOS-iPhone-iPad-iPod/Interesting-bug-on-iPhone-lockscreen/td-p/86233 htt...

  • Roadie
  • Is this going to be fixed? I mean, COME ON! What is the fu----- problem here??? HOW CAN YOU LET THIS LINGER FOR 3 MONTHS? WTF is going on?   http://community.spotify.com/t5/Mobile-iOS-iPhone...
  • David
  • Spotify Legend
  • 1887 Views
  • 27 replies
  • 2 likes
  • 1887 Views
  • 27 replies
  • 2 likes

spotify premium can't play on mobile

It said I had a 48 hour trial even though I'm a premium subscriber

  • Casual Listener
  • It said I had a 48 hour trial even though I'm a premium subscriber
  • blumpy
  • Casual Listener
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Offline Playlists won't sync to Last.fm and Facebook

I have noticed that playlists I have made to be available offline don't show up on my Last.fm / Facebook history - despite me being online while I listen to those playlists. Is this a bug or am I missing something? On a side note, I believe it would ...

  • Casual Listener
  • I have noticed that playlists I have made to be available offline don't show up on my Last.fm / Facebook history - despite me being online while I listen to those playlists. Is this a bug or am I mis...
  • brightonguy
  • Casual Listener
  • 360 Views
  • 2 replies
  • 1 likes
  • 360 Views
  • 2 replies
  • 1 likes

Just upgraded to premium and will not work on Iphone

Just upgraded to premium today, updated my spotify mobile, but will not play anything other than radio. I upgraded so I could liten to my playlist not radio..What is the problem?

  • Newbie
  • Just upgraded to premium today, updated my spotify mobile, but will not play anything other than radio.  I upgraded so I could liten to my playlist not radio..What is the problem?
  • Peter__
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

paying for premium but not allowed to listen to music

Hello. I just paid for premium bc my 48 hour subscription ended. It was under an old account with an old email ihad downloaded spotify on previously. the e mail cinfirmation got sent to jussie_27@y mail.com, which i do not have access to anymore. Iju...

  • Visitor
  • Hello. I just paid for premium bc my 48 hour subscription ended. It was under an old account with an old email ihad downloaded spotify on previously. the e mail cinfirmation got sent to jussie_27@y m...
  • Peter__
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Need help for iPad Spotify

I have a premium account with Spotify and it works fine on my desktop and iPhone. My problem is when I try to use it on my iPad all the playlists I have downloaded for offline use have a red circle with a white exclamation mark, saying "Track Unavail...

  • Casual Listener
  • I have a premium account with Spotify and it works fine on my desktop and iPhone.  My problem is when I try to use it on my iPad  all the playlists I have downloaded for offline use have a ...
  • Liam
  • Community Legend
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

no radio iphone 4s iOS 6.1

Exactly what the title says. Radio will not open on my premium account on my iPhone 4s iOS 6.1. I have attempted to delete and reinstall the app but the problem persists. I also logged in using Facebook ID and Spotify ID the problem happened with bot...

  • Casual Listener
  • Exactly what the title says.  Radio will not open on my premium account on my iPhone 4s iOS 6.1.  I have attempted to delete and reinstall the app but the problem persists. I also logged in...
  • johns84
  • Casual Listener
  • 625 Views
  • 4 replies
  • 0 likes
  • 625 Views
  • 4 replies
  • 0 likes

Arranging songs in playlists (iphone)

I have noticed similar threads, but thought I would reintroduce the issue. I am unable to arrange the songs, under the edit feature on spotify (iPhone) since the new updates. This was a great feature. I’m creating a party playlist which I want to edi...

  • Newbie
  • I have noticed similar threads, but thought I would reintroduce the issue.   I am unable to arrange the songs, under the edit feature on spotify (iPhone) since the new updates. This was a ...
  • 522 Views
  • 0 replies
  • 2 likes
  • 522 Views
  • 0 replies
  • 2 likes

Premium member - iphone no longer syncing tracks for offline play since upgrading playback quality

Ever since upgrading my playback quality to 'extreme' for offline play, I can no longer sync any tracks for offline play on my phone. The desktop application still works fine. Also, if I add any tracks to pre-existing playlists (before I upgraded the...

  • Casual Listener
  • Ever since upgrading my playback quality to 'extreme' for offline play, I can no longer sync any tracks for offline play on my phone. The desktop application still works fine.   Also, if I a...
  • Treggers
  • Casual Listener
  • 436 Views
  • 3 replies
  • 0 likes
  • 436 Views
  • 3 replies
  • 0 likes

Solved!! IPad and external music

Hello all,I was wondering if anyone could tell me what my options were in getting external music played on Spotify and added to my playlists on my iPad? Can this be done for external music that isn't on my iPad? I'm guessing my options are external h...

  • Casual Listener
  • Hello all, I was wondering if anyone could tell me what my options were in getting external music played on Spotify and added to my playlists on my iPad? Can this be done for external music that i...
  • cena1987
  • Casual Listener
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

Solved!! App keeps re-syncing offline playlists

Hi, After I upgraded my 4S from 6 to 6.1.2, the Spotify app is behaving strangely. The first time I opened the app it mentioned I was using offline in more than 3 devices, to quit and restart Spotify. Whenever I pressed "Quit", the app froze. So I re...

  • Regular
  • Hi,   After I upgraded my 4S from 6 to 6.1.2, the Spotify app is behaving strangely. The first time I opened the app it mentioned I was using offline in more than 3 devices, to quit and rest...
  • giorgoxxi
  • Regular
  • 475 Views
  • 1 replies
  • 1 likes
  • 475 Views
  • 1 replies
  • 1 likes

Edit preferences iPad

Can I edit my preferences (specifically, hide top tracks and artisits) using my iPad? I don't have a desktop version, as I have an older pre-intel Mac.

  • Casual Listener
  • Can I edit my preferences (specifically, hide top tracks and artisits) using my iPad? I don't have a desktop version, as I have an older pre-intel Mac.
  • Peter__
  • Community Legend
  • 880 Views
  • 1 replies
  • 0 likes
  • 880 Views
  • 1 replies
  • 0 likes

Space used by Spotify

Hi guys! I need many informations about this fantastic app. Can someone who can explain to me how this app work? I notice that every time a listen to a radio the space on my device - I'm using an iPad mini - occupied by Spotify always increases, even...

  • Newbie
  • Hi guys! I need many informations about this fantastic app. Can someone who can explain to me how this app work? I notice that every time a listen to a radio the space on my device - I'm using an iPa...
  • Peter__
  • Community Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • 588 Views
  • 1 replies
  • 0 likes

Get rid of error messages on mobile app

I'm talking about the one that pops up everytime it can't connect to internet on my iPhone. I'm walking from class to class and sometimes the internet cuts out when I have no signal and wireless hasn't connected yet. The music will stop playing, but ...

  • Casual Listener
  • I'm talking about the one that pops up everytime it can't connect to internet on my iPhone. I'm walking from class to class and sometimes the internet cuts out when I have no signal and wireless hasn...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Devices

Hi I have Spotifly Premium and have it synced with my Lap Top, I phone and I pad. I also have another iphone for work. Can i sync that as well as my other iphone? Cheers

  • Casual Listener
  • Hi   I have Spotifly Premium and have it synced with my Lap Top, I phone and I pad. I also have another iphone for work. Can i sync that as well as my other iphone?   Cheers
  • Peter__
  • Community Legend
  • 327 Views
  • 3 replies
  • 1 likes
  • 327 Views
  • 3 replies
  • 1 likes

B.o.b. vs bobby ray

The songs are titled wrong. I don't know how else to let u guys know. But u might wanna fix that. They are all jumbled. Like intermission is actually "fly like me" etc

  • Casual Listener
  • The songs are titled wrong. I don't know how else to let u guys know. But u might wanna fix that. They are all jumbled. Like intermission is actually "fly like me" etc
  • Justblzn420
  • Casual Listener
  • 243 Views
  • 1 replies
  • 1 likes
  • 243 Views
  • 1 replies
  • 1 likes

Spotify on iPad crashes after a while in private session

My spotify keeps crashing after browsing a while! This only happens in private session. It starts with not being able to load artists or related artists. When this happens it can't load album art on the full screen player, or on an artists page. The ...

  • Newbie
  • My spotify keeps crashing after browsing a while! This only happens in private session. It starts with not being able to load artists or related artists. When this happens it can't load album art on ...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Spotify on iPad

If I can use Spotify on my desktop why can't I use it on my iPad? This is so disappointing and annoying.

  • Casual Listener
  • If I can use Spotify on my desktop why can't I use it on my iPad? This is so disappointing and annoying.
  • Jayaitch
  • Casual Listener
  • 1101 Views
  • 5 replies
  • 0 likes
  • 1101 Views
  • 5 replies
  • 0 likes

computer vs mobile devices

Hi all, I have a load of songs that play perfectly fine from both my library and my playlists on my computer but are "hidden" on my mobile devices. I have tried synching many times but for some reason they will not download/play to my iphone or ipod....

  • Newbie
  • Hi all, I have a load of songs that play perfectly fine from both my library and my playlists on my computer but are "hidden" on my mobile devices.  I have tried synching many times but for some...
  • Peter__
  • Community Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Reinstalled Spotify app but now it just keeps asking me to log in

I was having issues with my playlist only updating to a certain point last time it did this i reinstalled the app and it fixed it. This time i reinstalled the app and it asks me to log in and then when i go to he playlist page it shows 0 playlists an...

  • Roadie
  • I was having issues with my playlist only updating to a certain point last time it did this i reinstalled the app and it fixed it. This time i reinstalled the app and it asks me to log in and then wh...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes