Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
73615 Views
16 replies
37 likes

73615 Views
16 replies
37 likes

Solved!! Spotify IOS app does not recognize premium account

I just signed up for the 30-day free trial premium account to see how it works on my iPhone. Unfortunately, the iphone app does not recognize my account as premium and does not allow me to do on-demand streaming. I am thinking of continuing my subscr...

teytwo
Casual Listener
I just signed up for the 30-day free trial premium account to see how it works on my iPhone. Unfortunately, the iphone app does not recognize my account as premium and does not allow me to do o...
2013-01-30 6:29:21 PM
2013-01-31 7:16:10 PM
teytwo
Casual Listener
1446 Views
7 replies
0 likes

1446 Views
7 replies
0 likes

Queued 'Track Only Available Online' messages...

When i loose my 3G connection while playing online content, the app (IOS 5.1.1) gives me an alert saying: 'Track Only Available Online' This track is nog synced and not available offine. Connect to a network and try again. [ OK ] The problem is... Wh...

stefanvanburen
Newbie
When i loose my 3G connection while playing online content, the app (IOS 5.1.1) gives me an alert saying: 'Track Only Available Online' This track is nog synced and not ava...
2012-09-11 10:28:57 AM
2013-01-31 5:57:26 PM
Peter__
Community Legend
649 Views
2 replies
2 likes

649 Views
2 replies
2 likes

iPod Nano syncing

I synced my nano and it wiped device vice. I can see where my music is saved (in Storage), but can't get it back onto my IPod. Spotify loaded 3 free songs and that's all that I can get (it syncs, but doesn't load my music). My Itunes account is on an...

Petfinderdotcom
Newbie
I synced my nano and it wiped device vice. I can see where my music is saved (in Storage), but can't get it back onto my IPod. Spotify loaded 3 free songs and that's all that I can get (it syncs, but...
2013-01-30 12:57:41 AM
373 Views
0 replies
0 likes

373 Views
0 replies
0 likes

Not recognizing premium account on mobile

I have the iPhone and recently upgraded to a premium account, but when I try to play music on my mobile app it says I need a premium account. I tried logging in and out several times and even reinstalling the app. Help!

kms122
Newbie
I have the iPhone and recently upgraded to a premium account, but when I try to play music on my mobile app it says I need a premium account. I tried logging in and out several times and even reinsta...
2013-01-30 6:33:17 PM
2013-01-30 6:38:07 PM
Liam
Community Legend
405 Views
1 replies
0 likes

405 Views
1 replies
0 likes

iPhone 5 battery/playing bug

I also have The iPhone 5 and spotify premium, and today i listend to music from 07 to 18 and have recharged 3-4 Times today, starting The day with 100% and i have also noticed that sometimes when i pause The music from My headset The play icon is sti...

luben93
Newbie
I also have The iPhone 5 and spotify premium, and today i listend to music from 07 to 18 and have recharged 3-4 Times today, starting The day with 100% and i have also noticed that sometimes when i p...
2013-01-30 6:11:15 PM
2013-01-30 6:22:32 PM
Peter__
Community Legend
376 Views
1 replies
0 likes

376 Views
1 replies
0 likes

How do I save a radio station I create on iPhone?

Now Spotify does NOT take technical support questions at their premium email address for paying subscribers such as myself (at $120 per year), which sucks. They launch the radio on the mobile devices, but once I create my own station by typing in an ...

Crusader
Newbie
Now Spotify does NOT take technical support questions at their premium email address for paying subscribers such as myself (at $120 per year), which sucks. They launch the radio on the mob...
2012-06-21 10:33:07 PM
2013-01-30 5:29:00 PM
Ashton
Regular
866 Views
1 replies
3 likes

866 Views
1 replies
3 likes

Songs available on desktop but not phone

Hello, I'm using the iPhone 4s with whatever the latest iOS and Spotify updates are (just updated sptofiy about twenty minutes ago). I seem to be unable to find some songs on Spotify Mobile that otherwise pop up in full on desktop. This has happened ...

thecaptaind
Newbie
Hello, I'm using the iPhone 4s with whatever the latest iOS and Spotify updates are (just updated sptofiy about twenty minutes ago). I seem to be unable to find some songs on Spotify Mobile that othe...
2012-12-05 8:00:36 PM
2013-01-30 4:42:59 PM
bass_insane_ma
Newbie
392 Views
3 replies
0 likes

392 Views
3 replies
0 likes

ipod touch needs to be able to be alphabetized

Could there please be an update soon for the mobile app for the ipod so that you can organize your playlists and find what we are looking for faster. It's already on for computers, why not mobile too?!?

Moore_or_less
Newbie
Could there please be an update soon for the mobile app for the ipod so that you can organize your playlists and find what we are looking for faster. It's already on for computers, why not mobile too...
2013-01-30 8:13:42 AM
2013-01-30 1:36:47 PM
Peter__
Community Legend
269 Views
1 replies
0 likes

269 Views
1 replies
0 likes

iPhone Sync Incredibly slow

The sync rate for my iPhone is about 1 song every 1-2 minutes and has always been this way, whether connected to my laptop via usb or via Wifi. That rate is ridiculous. Are there any plans of improving performance? This has been an issue for months. ...

jo1129
Newbie
The sync rate for my iPhone is about 1 song every 1-2 minutes and has always been this way, whether connected to my laptop via usb or via Wifi. That rate is ridiculous. Are there any plan...
2013-01-30 2:53:35 AM
2013-01-30 1:34:36 PM
Peter__
Community Legend
1020 Views
1 replies
0 likes

1020 Views
1 replies
0 likes

Iphone 5 and Kia Rio

Hello.Just bought a brand new Kia Rio and i would like to be able to use the stereo to play my Spotify playlists/stared songs.As it is now, when i connect it with an original USB to Lightning cable it registers and plays just fine through the car ste...

Prankstar
Regular
Hello. Just bought a brand new Kia Rio and i would like to be able to use the stereo to play my Spotify playlists/stared songs. As it is now, when i connect it with an original USB to Lightning...
2013-01-30 11:02:30 AM
2013-01-30 11:46:26 AM
Prankstar
Regular
3052 Views
1 replies
1 likes

3052 Views
1 replies
1 likes

Playlist subscription on my pc and Ipad

I am a premium user with spotify in my pc and ipad. Currently I have 7 playlist that i did subscribed from other people which they get a daily update of new tracks. I can see the update in my pc software very time but I do not see them in my ipad. wh...

HugoMartin
Newbie
I am a premium user with spotify in my pc and ipad. Currently I have 7 playlist that i did subscribed from other people which they get a daily update of new tracks. I can see the update in my pc soft...
2013-01-30 8:48:42 AM
263 Views
0 replies
0 likes

263 Views
0 replies
0 likes

I don't want Spotify to recognize my Ipod anymore

I set Spotify up to sync with my iPod because i thought i could get all the songs from Spotify on my Ipod, that was before i knew it didnt work with my iPod now it keeps deleting all the songs i have on my iPod every time i plug it in to my computer....

jckinnick
Roadie
I set Spotify up to sync with my iPod because i thought i could get all the songs from Spotify on my Ipod, that was before i knew it didnt work with my iPod now it keeps deleting all the songs ...
2012-12-22 6:13:30 AM
2013-01-30 7:39:31 AM
jckinnick
Roadie
961 Views
11 replies
0 likes

961 Views
11 replies
0 likes

Solved!! Bad Sound from spotify on my iPhone

Yesterdsy mé and my friends turned on the stereo, so that we could play spotify from my iPhone to my Apple tv, but suddently the Sound were without bass and raddling? Help anyone?

Lassethuesen
Newbie
Yesterdsy mé and my friends turned on the stereo, so that we could play spotify from my iPhone to my Apple tv, but suddently the Sound were without bass and raddling? Help anyone?
2013-01-28 5:08:43 PM
2013-01-30 4:58:29 AM
Sammykins
Casual Listener
14843 Views
3 replies
0 likes

14843 Views
3 replies
0 likes

New Premium user

I just started a (paid) premium account. I'm trying to listen to a playlist on my iphone but it says that it's only available to premium users only. Anyone have a solution for this?

dabad531
Newbie
I just started a (paid) premium account. I'm trying to listen to a playlist on my iphone but it says that it's only available to premium users only. Anyone have a solution for this?
2013-01-29 12:23:24 AM
2013-01-29 12:38:35 AM
Peter__
Community Legend
253 Views
1 replies
0 likes

253 Views
1 replies
0 likes

Premium user can't stream music

I'm subscribed for the premium but when I go to the spotify app it won't let me play my playlist it keep saying only premium subscribers are allowed to do it and referring me to the radio I already called sprint and bokuh or however you spell it and ...

ijianiaxo3
Newbie
I'm subscribed for the premium but when I go to the spotify app it won't let me play my playlist it keep saying only premium subscribers are allowed to do it and referring me to the radio I alrea...
2013-01-29 12:29:50 AM
2013-01-29 12:38:20 AM
Peter__
Community Legend
278 Views
1 replies
0 likes

278 Views
1 replies
0 likes

What is the point ..... ?

So is this poor excuse for customer service the best that Spotify can offer? I feel very let down. I can't see the point in posting requests for help that the Spotify team seem to just ignore.

user-removed
Visitor
So is this poor excuse for customer service the best that Spotify can offer? I feel very let down. I can't see the point in posting requests for help that the Spotify team seem to ju...
2013-01-28 6:16:55 PM
2013-01-29 12:33:23 AM
user-removed
Not applicable
577 Views
8 replies
0 likes

577 Views
8 replies
0 likes

So what the Hell am I mean't to do now ?????

So I can't get an answer to my technical issue in the community. How do I contact Spotify to ask for help?

user-removed
Visitor
So I can't get an answer to my technical issue in the community. How do I contact Spotify to ask for help?
2013-01-29 11:38:47 PM
2013-01-29 12:30:51 AM
user-removed
Not applicable
276 Views
2 replies
0 likes

276 Views
2 replies
0 likes

Re: Problem

I have Spotify premium subscription - every time i plug in my i pod it does not appear in the devices - I cannot sync - add files to my local library - spent last two days - no joy. I did have i tunes originally and every time i plugged in i pod to s...

agcarey
Casual Listener
I have Spotify premium subscription - every time i plug in my i pod it does not appear in the devices - I cannot sync - add files to my local library - spent last two days - no joy. I did ...
2013-01-26 9:22:41 PM
2013-01-29 12:28:57 AM
Peter__
Community Legend
288 Views
3 replies
0 likes

288 Views
3 replies
0 likes

Premium user... Can't stream chosen tunes

Just signed up for premium trial. Every time I try to select a song, it refers me to radio only page

Cmshively
Newbie
Just signed up for premium trial. Every time I try to select a song, it refers me to radio only page
2013-01-29 12:11:37 AM
2013-01-29 12:27:03 AM
Peter__
Community Legend
421 Views
1 replies
0 likes

421 Views
1 replies
0 likes

Solved!! I upgraded to a Premium account on the computer, but iPhone still says I'm not premium

I uninstalled and reinstalled the app, logged in w/ FB again on my iPhone, still says I can't play songs ondemand as i'm not a premium user. I only upgraded to use this service on my phone. Please help asap.

user-removed
Visitor
I uninstalled and reinstalled the app, logged in w/ FB again on my iPhone, still says I can't play songs ondemand as i'm not a premium user. I only upgraded to use this service on my phone. Please he...
2013-01-29 7:41:09 PM
2013-01-29 10:14:16 PM
Woodrow
Newbie
1186 Views
10 replies
3 likes

1186 Views
10 replies
3 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

iOS (iPhone, iPad)

Forum Posts