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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 69395 Views
  • 16 replies
  • 37 likes
  • 69395 Views
  • 16 replies
  • 37 likes

Premium user can't stream music

I'm subscribed for the premium but when I go to the spotify app it won't let me play my playlist it keep saying only premium subscribers are allowed to do it and referring me to the radio I already called sprint and bokuh or however you spell it and ...

  • Newbie
  • I'm subscribed for the premium but when I go to the spotify app it won't let me play my playlist it keep saying only premium subscribers are allowed to do it and referring me to the radio I alrea...
  • Peter__
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

What is the point ..... ?

So is this poor excuse for customer service the best that Spotify can offer? I feel very let down. I can't see the point in posting requests for help that the Spotify team seem to just ignore.

  • Visitor
  • So is this poor excuse for customer service the best that Spotify can offer?   I feel very let down.  I can't see the point in posting requests for help that the Spotify team seem to ju...
  • user-removed
  • Not applicable
  • 549 Views
  • 8 replies
  • 0 likes
  • 549 Views
  • 8 replies
  • 0 likes

So what the Hell am I mean't to do now ?????

So I can't get an answer to my technical issue in the community. How do I contact Spotify to ask for help?

  • Visitor
  • So I can't get an answer to my technical issue in the community.   How do I contact Spotify to ask for help?
  • user-removed
  • Not applicable
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Re: Problem

I have Spotify premium subscription - every time i plug in my i pod it does not appear in the devices - I cannot sync - add files to my local library - spent last two days - no joy. I did have i tunes originally and every time i plugged in i pod to s...

  • Casual Listener
  • I have Spotify premium subscription - every time i plug in my i pod it does not appear in the devices - I cannot sync - add files to my local library - spent last two days - no joy.   I did ...
  • Peter__
  • Community Legend
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

Premium user... Can't stream chosen tunes

Just signed up for premium trial. Every time I try to select a song, it refers me to radio only page

  • Newbie
  • Just signed up for premium trial. Every time I try to select a song, it refers me to radio only page
  • Peter__
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! I upgraded to a Premium account on the computer, but iPhone still says I'm not premium

I uninstalled and reinstalled the app, logged in w/ FB again on my iPhone, still says I can't play songs ondemand as i'm not a premium user. I only upgraded to use this service on my phone. Please help asap.

  • Visitor
  • I uninstalled and reinstalled the app, logged in w/ FB again on my iPhone, still says I can't play songs ondemand as i'm not a premium user. I only upgraded to use this service on my phone. Please he...
  • Woodrow
  • Newbie
  • 1153 Views
  • 10 replies
  • 3 likes
  • 1153 Views
  • 10 replies
  • 3 likes

Premium won't work on my work iPad

Account works on all other devices except for the one I need it for. I have reset the device reinstalled tried other accounts and other devices still no luck.

  • Casual Listener
  • Account works on all other devices except for the one I need it for. I have reset the device reinstalled tried other accounts and other devices still no luck.
  • Boricua13
  • Regular
  • 620 Views
  • 4 replies
  • 0 likes
  • 620 Views
  • 4 replies
  • 0 likes

Premium not working

I have a premium account but when ever I log in via Facebook or spotify log in and try to play a song it keeps telling me that only premium subscriptions can use this feature.

  • Casual Listener
  • I have a premium account but when ever I log in via Facebook or spotify log in and try to play a song it keeps telling me that only premium subscriptions can use this feature.
  • alm4235
  • Casual Listener
  • 675 Views
  • 8 replies
  • 0 likes
  • 675 Views
  • 8 replies
  • 0 likes

iPhone 5 premium

I have subscribed to a premium account and it's not working on my mobile device it's saying i haven't got premium, any ideas?

  • Newbie
  • I have subscribed to a premium account and it's not working on my mobile device it's saying i haven't got premium, any ideas?
  • user-removed
  • Not applicable
  • 481 Views
  • 3 replies
  • 0 likes
  • 481 Views
  • 3 replies
  • 0 likes

Solved!! All playlists/songs deleted and not showing up

Hi, I just opened my spotify app and it asked me to log in again with my facebook account. I logged into my account and all my playlists and songs have been deleted. I reinstalled the app but still nothing is showing. Why did this happen? Please help...

  • Casual Listener
  • Hi,   I just opened my spotify app and it asked me to log in again with my facebook account. I logged into my account and all my playlists and songs have been deleted. I reinstalled the app ...
  • ztoqan
  • Casual Listener
  • 1724 Views
  • 7 replies
  • 0 likes
  • 1724 Views
  • 7 replies
  • 0 likes

not working..still..

hey, i've just redeemed a code for spoify premium, its says on my account that its active till next month but on my iphone and desktop it says i need to get premium..i dont fancy paying for something that i cant even use..

  • Regular
  • hey,    i've just redeemed a code for spoify premium, its says on my account that its active till next month but on my iphone and desktop it says i need to get premium..i dont fancy pay...
  • FranDarvill
  • Regular
  • 713 Views
  • 10 replies
  • 0 likes
  • 713 Views
  • 10 replies
  • 0 likes

Updated Credit Card- now not working on iphone

Updated credit card and now won't work on iphone. Uninstalled/reinstalled app and logged in/out. ID is 1218187807 please help.

  • Newbie
  • Updated credit card and now won't work on iphone. Uninstalled/reinstalled app and logged in/out. ID is 1218187807 please help. 
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes

Spotify Deletes locally saved playlists randomly upon opening

This seems to happen at least once a month. I go through time and again saving some music locally that I listen to and prefer not to only stream due to data limitations or when I'm not on wifi. I save dozens of playlists. And every once in awhile whe...

  • Newbie
  • This seems to happen at least once a  month. I go through time and again saving some music locally that I listen to and prefer not to only stream due to data limitations or when I'm not on wifi....
  • napsfan
  • Regular
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

Cannot log into devices

Hello. I recently deleted my spotify account so it could no longer be linked to my fb account. I created a brand new account after it was confirmed deleted. I NOW cannot log into Spotify with my phone + ipad. I get "Could not login to Spotify. Maybe ...

  • Visitor
  • Hello. I recently deleted my spotify account so it could no longer be linked to my fb account. I created a brand new account after it was confirmed deleted. I NOW cannot log into Spotify with ...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Spotify stopped working on my iPhone 4S

My spotify account opens but I cannot access anything. It acts as though it is locked? I have logged in and tried to reinstall the app but nothing works. I have noticed that it does not appear on the list of apps under settings. Any ideas? I am not a...

  • Newbie
  • My spotify account opens but I cannot access anything. It acts as though it is locked? I have logged in and tried to reinstall the app but nothing works. I have noticed that it does not appear on...
  • Liam
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

I POD - will not recognise device

paid for premium and still will not recogonize I pod as a device - was told to be patient and wait as problem with server - is this still and issue ?

  • Casual Listener
  • paid for premium and still will not recogonize I pod as a device - was told to be patient and wait as problem with server - is this still and issue ?
  • Peter__
  • Community Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Offline mode gone - iPhone 4S

Hi everyone I bought my first premium code allmost a month ago.. the first 2 weeks everything went perfect! But after 2 weeks, the offline modus stopt working... My playlist wasn't sync anymore.. I tried to download them again on my iPhone 4S but the...

  • Newbie
  • Hi everyone   I bought my first premium code allmost a month ago.. the first 2 weeks everything went perfect! But after 2 weeks, the offline modus stopt working... My playlist wasn't s...
  • 312 Views
  • 0 replies
  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

connecting I POD spotify

getting very disappointed with SPOYIFY - still will not recognise as device to be able to SYNC - are we all idiots?

  • Casual Listener
  • getting very disappointed with SPOYIFY - still will not recognise as device to be able to SYNC - are we all idiots?
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

iPhone streaming over WiFi issues

I am running Spotify on an iPhone 4 with iOS 5.1.1, the latest update. For some reason, when I stream over WiFi it's buffering every 10-20 seconds. I've restarted the phone, logged out and back in to Spotify, uninstalled and reinstalled the app, and ...

  • Casual Listener
  • I am running Spotify on an iPhone 4 with iOS 5.1.1, the latest update. For some reason, when I stream over WiFi it's buffering every 10-20 seconds. I've restarted the phone, logged out and back in to...
  • tylr
  • Newbie
  • 1947 Views
  • 6 replies
  • 0 likes
  • 1947 Views
  • 6 replies
  • 0 likes

iPhone, can't search playlists.

So I have spotify premium for my desktop PC, my ipad, and my iphone as well. I've noticed that on my desktop and ipad on the "whats new" page it shows top playlists, and when doing searches playlists also show up in the search results. Sadly this is ...

  • Regular
  • So I have spotify premium for my desktop PC, my ipad, and my iphone as well.   I've noticed that on my desktop and ipad on the "whats new" page it shows top playlists, and when doing search...
  • tw1st
  • Regular
  • 1602 Views
  • 2 replies
  • 1 likes
  • 1602 Views
  • 2 replies
  • 1 likes