Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
62600 Views
16 replies
37 likes

62600 Views
16 replies
37 likes

Superuser Contribution When I pause a song, the cursor jumps to an earlier part in the song

If I pause a song, the cursor jumps to an earlier part in the song. Sometimes all the way back to the beginning. But then when I hit play it is playing it from the right part of the song. So I may be 2 minutes into the song, hit pause, the cursor wil...

mark72029
Casual Listener
If I pause a song, the cursor jumps to an earlier part in the song. Sometimes all the way back to the beginning. But then when I hit play it is playing it from the right part of the song. So I may be...
2022-04-18 6:11:21 PM
2022-05-18 1:48:56 PM
Dian
Spotify Legend
2434 Views
13 replies
2 likes

2434 Views
13 replies
2 likes

Superuser Contribution [iOS][Other] Wrong/unsynced lyrics feedback

I have trouble with lyrics out of sync everyday. There should be a way for me to report lyrics with wrog/missing parts or simply out of sync.

liviabadiani
Casual Listener
I have trouble with lyrics out of sync everyday. There should be a way for me to report lyrics with wrog/missing parts or simply out of sync.
2021-03-19 11:02:03 PM
2022-05-18 8:41:52 AM
Alex
Spotify Legend
673 Views
5 replies
1 likes
iOS
Other

673 Views
5 replies
1 likes

Superuser Contribution How to stop pop ups

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueevery time I connect to my Google speakers I get this pop up. I have premium account, I don’t...

AlyceorAlice
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue every t...
2022-05-09 11:20:19 AM
2022-05-17 4:51:51 PM
Jeremy
Spotify Legend
416 Views
3 replies
0 likes

416 Views
3 replies
0 likes

Superuser Contribution Change Blend Playlist Name Not Happening in iPad

PlanFreeCountryIndiaDeviceiPad Mini 5th GenOperating SystemiPad OS 15.4.1 My Question or IssueRecently, a new feature has been added that lets us change the name of our blend playlists. But for my iPad, when I click on the 'Edit Name' option, it does...

cooky2004
Casual Listener
Plan Free Country India Device iPad Mini 5th Gen Operating System iPad OS 15.4.1 My Question or Issue Recently, a new feature has been added that lets us change the name of our blend...
2022-05-16 9:07:05 PM
2022-05-17 12:32:41 PM
Kiril
Moderator
325 Views
1 replies
0 likes

325 Views
1 replies
0 likes

Login fails on iPad 4th Generation iOS 10.3.3

PlanPremiumCountryGermanyDevice(iPad 4, 32gb, 2012)Operating SystemiOS 10.3.3 Hi there,I just got an old iPad 4 from my father. Specs above. I'm able to install an older, officially working version of spotify but everytime I want to log in it says "s...

Esther17
Casual Listener
Plan Premium Country Germany Device (iPad 4, 32gb, 2012) Operating System iOS 10.3.3 Hi there, I just got an old iPad 4 from my father. Specs above. I'm able to install an older, off...
2022-05-06 11:21:51 AM
2022-05-15 4:25:19 AM
Billy-J
Spotify Star
2062 Views
3 replies
1 likes

2062 Views
3 replies
1 likes

Superuser Contribution Spotify freezes when I open the app or switch back to it after iOS upgrade

PlanPremium DeviceiPhone 6sOperating SystemiOS 12 My Question or IssueSpotify freezes when I open the app or switch back to it.It has been happening since I upgraded iOS to the newest version.Spotify had worked fine before the upgrade.I haven't notic...

j86989
Regular
Plan Premium Device iPhone 6s Operating System iOS 12 My Question or Issue Spotify freezes when I open the app or switch back to it. It has been happening since I upgraded iOS...
2018-10-05 7:49:30 PM
2022-05-14 11:46:57 PM
CarlosE
Moderator
1061 Views
6 replies
0 likes

1061 Views
6 replies
0 likes

Superuser Contribution My local files from desktop won't download on iphone

I have been setting up local files for a while but now all of a sudden i added a new one and then added it to a separate playlist and it won't download despite that playlist having downloaded the others.I tried to undownload then redownload the playl...

d3c
Casual Listener
I have been setting up local files for a while but now all of a sudden i added a new one and then added it to a separate playlist and it won't download despite that playlist having downloaded the oth...
2022-04-27 2:33:38 PM
2022-05-13 11:49:46 AM
Dian
Spotify Legend
1062 Views
7 replies
0 likes

1062 Views
7 replies
0 likes

Strange line on lyric screen

Premium, South Korea DeviceiPhone 13 Operating SystemiOS 15.4.1 My Question or IssueStrange green line on the lyric screen

Jainny
Newbie
Premium, South Korea Device iPhone 13 Operating System iOS 15.4.1 My Question or Issue Strange green line on the lyric screen
2022-05-10 12:58:19 PM
2022-05-13 10:05:47 AM
MattSuda
Spotify Star
276 Views
2 replies
0 likes

276 Views
2 replies
0 likes

unlinking my student premium account

Student PremiumUnited States DeviceiPhone 11Operating SystemiOS 15.2.1 I was having issues with autoplay (when streaming a song it would play through and not autoplay, I tried a clean reinstall on all devices) on my current account and opting into ma...

collinr_1011
Regular
Student Premium United States Device iPhone 11 Operating System iOS 15.2.1 I was having issues with autoplay (when streaming a song it would play through and not autopla...
2022-01-14 11:09:22 PM
2022-05-13 7:44:45 AM
Kristina345
Regular
854 Views
2 replies
0 likes
autoplay
plans

854 Views
2 replies
0 likes

Too much difficulty for bug submission

You have made the process to report an issue way too difficult. From what I can tell, you have to log in to the web browser (instead of for example being able to submit a bug from your phone, or have a hyperlink from your phone), search for help, par...

123096398
Casual Listener
You have made the process to report an issue way too difficult. From what I can tell, you have to log in to the web browser (instead of for example being able to submit a bug from your phone, or have...
2022-04-23 5:54:53 PM
2022-05-12 6:01:15 PM
Hubo
Community Legend
247 Views
1 replies
1 likes

247 Views
1 replies
1 likes

New UI search is broken for artists

PlanPremiumCountryUSA DeviceiPhone 13 ProOperating SystemiOS 15.4.1 My Question or Issue When searching for any artist in the nav bar and then going to that artist landing page - the landing page no longer contains the artists top singles, discograph...

daddypapichulo
Visitor
Plan Premium Country USA Device iPhone 13 Pro Operating System iOS 15.4.1 My Question or Issue When searching for any artist in the nav bar and then going to that art...
2022-05-12 3:08:26 PM
2022-05-12 5:47:30 PM
Hubo
Community Legend
174 Views
1 replies
0 likes

174 Views
1 replies
0 likes

Superuser Contribution Playlist cover art not updating when sharing to Instagram Stories

PlanPremiumCountryUSA DeviceiPhone X My Question or IssueWhen sharing to Instagram Stories, the 4-album grid cover for a playlist is not being updated to reflect the newest songs added.

buuuue
Casual Listener
Plan Premium Country USA Device iPhone X My Question or Issue When sharing to Instagram Stories, the 4-album grid cover for a playlist is not being updated to reflect the newest ...
2018-12-12 7:58:24 PM
2022-05-12 2:11:26 PM
ponce_musica
Newbie
18741 Views
10 replies
19 likes

18741 Views
10 replies
19 likes

Some iOS apps make Spotify pausing music

Hi, Some iOS apps, if I'm not mistaken the ones having a built in GoogleAdvert, make Spotify pausing/stopping music. Even if I close and restart the other app, it keeps making Spotify stop playing music. It's super annoying! There are two app in part...

jkelemen
Regular
Hi, Some iOS apps, if I'm not mistaken the ones having a built in GoogleAdvert, make Spotify pausing/stopping music. Even if I close and restart the other app, it keeps making Spotify stop p...
2020-01-27 4:02:08 PM
2022-05-12 12:53:50 PM
NickNick2
Visitor
1450 Views
2 replies
1 likes

1450 Views
2 replies
1 likes

Superuser Contribution Podcast stops playing and then plays new episode

Plan - PremiumCountry - CanadaDevice - iPhone 11 Pro Max Podcast randomly stops playing and then starts a new episode. When I go back to the episode I was listening to before it does not remember where I left off and starts from the beginning. I am u...

Elvischnguyen
Newbie
Plan - Premium Country - Canada Device - iPhone 11 Pro Max Podcast randomly stops playing and then starts a new episode. When I go back to the episode I was listening to before it doe...
2021-09-29 8:55:14 PM
2022-05-12 8:48:28 AM
Dian
Spotify Legend
801 Views
3 replies
0 likes

801 Views
3 replies
0 likes

Superuser Contribution Video/podcast time stamp issue - Rogan

Every time I either close my app or go out and browse other apps and then come back to view/listen, the podcast starts 20 before the actual time stamp. Said differently, it rewinds and never starts where I was listening/watching. I’ve reinstalled the...

yasohn
Casual Listener
Every time I either close my app or go out and browse other apps and then come back to view/listen, the podcast starts 20 before the actual time stamp. Said differently, it rewinds and never starts w...
2022-04-10 10:04:53 PM
2022-05-11 12:40:17 AM
AndresM
Spotify
1249 Views
13 replies
3 likes

1249 Views
13 replies
3 likes

Superuser Contribution One Podcast won’t play!

PlanPremiumCountryU.S.A DeviceiPhone 13 ProOperating System(iOS 15.4.1) Hello, I’ve been having an issue with a specific podcast on Spotify that won’t play on my phone. All other podcasts and songs play on my phone but one of my podcasts will only pl...

mike_reflect
Casual Listener
Plan Premium Country U.S.A Device iPhone 13 Pro Operating System (iOS 15.4.1) Hello, I’ve been having an issue with a specific podcast on Spotify that won’t play on my phone. ...
2022-05-04 4:09:18 PM
2022-05-11 9:08:13 AM
Alex
Spotify Legend
1006 Views
5 replies
1 likes

1006 Views
5 replies
1 likes

Superuser Contribution an abnormal cyan border on lyrics

i keep getting this cyan colored border on lyrics tab its irritating PlanPremiumCountryindiaDevice(iPhone 11)Operating System(iOS 15.4.2) My Question or Issuehow to remove this border

wyadev
Newbie
i keep getting this cyan colored border on lyrics tab its irritating Plan Premium Country india Device (iPhone 11) Operating System (iOS 15.4.2) My Question or Issue how...
2022-04-30 7:42:22 AM
2022-05-10 10:03:43 PM
CarlosE
Moderator
12362 Views
32 replies
42 likes

12362 Views
32 replies
42 likes

Accepting family token

Message says oops problem try again later or I'm part of another family plan which I am not

Boatwrightbruce
Newbie
Message says oops problem try again later or I'm part of another family plan which I am not
2015-12-13 8:49:12 PM
2022-05-10 6:24:07 PM
1753115E
Visitor
342 Views
1 replies
0 likes

342 Views
1 replies
0 likes

Superuser Contribution Freezing

PlanPremiumCountryUSADeviceiPhone 12 pro maxOperating SystemiOS 15.4.1 My Question or IssueWhen I’m playing a podcast and leave the Spotify app, go to a different app, and return to Spotify, Spotify freezes. I have to close Spotify and reopen it for ...

Smarquis-7
Visitor
Plan Premium Country USA Device iPhone 12 pro max Operating System iOS 15.4.1 My Question or Issue When I’m playing a podcast and leave the Spotify app, go to a different app, and re...
2022-05-09 6:53:33 AM
2022-05-10 9:08:58 AM
Dian
Spotify Legend
304 Views
1 replies
2 likes

304 Views
1 replies
2 likes

Superuser Contribution Track Continues to Play Despite Rewinding to the Very Start

Plan: PremiumCountry: United KingdomDevice: iPhone XR (Apple AirPods Generation 2)Operating System: IOS 15.4.1So for about a week now, the song I am currently listening to just carries on playing when I swipe down (and use the phone’s built-in music ...

Halcyon_573
Music Fan
Plan: Premium Country: United Kingdom Device: iPhone XR (Apple AirPods Generation 2) Operating System: IOS 15.4.1 So for about a week now, the song I am currently listening to ju...
2022-04-17 6:38:55 PM
2022-05-09 1:28:28 AM
AndresM
Spotify
666 Views
7 replies
0 likes

666 Views
7 replies
0 likes

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