Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 63017 Views
  • 16 replies
  • 37 likes
  • 63017 Views
  • 16 replies
  • 37 likes

Superuser Contribution Spotify crashing on iphone

My Spotify app keeps crashing on my iPhone after 2-3 minutes of playing.

  • Casual Listener
  • My Spotify app keeps crashing on my iPhone after 2-3 minutes of playing. 
  • Jeremy
  • Spotify Legend
  • 419 Views
  • 3 replies
  • 1 likes
  • 419 Views
  • 3 replies
  • 1 likes

Superuser Contribution Incorrect Like Status on Player

PlanPremiumCountryUSDeviceiPhone 12 ProOperating SystemiOS 14.8 My Question or IssueDuring playback, songs in the player will not display the likes status if I navigate away from and back to the player page. If I’m listening to the playlist and minim...

  • Newbie
  • Plan Premium Country US Device iPhone 12 Pro Operating System iOS 14.8   My Question or Issue During playback, songs in the player will not display the likes status if I navigate away ...
  • MafeG
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • bug report
  • 282 Views
  • 1 replies
  • 0 likes

Sign in problem

I am having a problem... I cant change the country of my account neither I can sign in from windows app and IOS app . it is stuck at Australia. What can I do to change it back? I wish to get this fixed soon. Greetings,

  • Newbie
  • I am having a problem... I cant change the country of my account neither I can sign in from windows app and IOS app . it is stuck at Australia. What can I do to change it back?  I wish to get t...
  • Maxim
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hearts are inaccurate

PlanPremiumUSA DeviceiPhone 11Operating SystemiOS 14.71 My Question or IssueI am coming across songs that have the heart filled in that i haven't liked yet, and then when i click the heart it becomes unfilled and i get an "added to liked songs" notif...

  • Casual Listener
  • Plan Premium USA   Device iPhone 11 Operating System iOS 14.71   My Question or Issue I am coming across songs that have the heart filled in that i haven't liked yet, and then whe...
  • lnqkl-0mzj_d
  • Casual Listener
  • 754 Views
  • 5 replies
  • 1 likes
  • 754 Views
  • 5 replies
  • 1 likes

Superuser Contribution Siri announce texts

Hey! I have Spotify premium on an iPhone 12 Pro & regular AirPods. When I am listening to podcasts, and Siri announces a text, Spotify does not automatically resume the podcast. Is there a workaround? iOS 14.8spotify version 8.6.62.1035

  • Newbie
  • Hey! I have Spotify premium on an iPhone 12 Pro & regular AirPods. When I am listening to podcasts, and Siri announces a text, Spotify does not automatically resume the podcast. Is there a workar...
  • MafeG
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution [iOS][Search] Audio books not working ( Harry Potter specifically)

I’ve been listening to the Harry Potter audio books for several months now. Recently it’s been several times a day that I turn them on and listen to them whilst going about my day. last night however ( Sept 16/21) the audio books stopped working. it ...

  • Casual Listener
  • I’ve been listening to the Harry Potter audio books for several months now. Recently it’s been several times a day that I turn them on and listen to them whilst going about my day.  last night ...
  • Novy
  • Moderator
  • 1093 Views
  • 1 replies
  • 1 likes
  • iOS
    Search
  • 1093 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Shuffle always shows same 8-10 songs in different order

PlanPremiumUnited States DeviceiPhone 11Operating SystemiOS 14.7.1 My Question or IssueI have read lots of other posts related to this issue, but no available solutions seem to work. I am not using Spotify Connect (ie I am playing music locally on my...

  • Casual Listener
  • Plan Premium United States   Device iPhone 11 Operating System iOS 14.7.1   My Question or Issue I have read lots of other posts related to this issue, but no available solutions ...
  • Elena
  • Moderator
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't sync local files from computer to iphone x

PlanPremiumCountry USA DeviceiPhone XOperating System14.7.1 My Question or IssueI'm trying to sync local files from my laptop to my iphone X right now. I managed to get the local files to download to my Pixel 4A5G but it just refuses to work on my ip...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone X Operating System 14.7.1   My Question or Issue I'm trying to sync local files from my laptop to my iphone X right now. I managed to ge...
  • Elena
  • Moderator
  • 578 Views
  • 1 replies
  • 0 likes
  • iOS
    local files
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Notifications os iOS not working

PlanPremiumSpotify Version8.6.62CountryBrazilDeviceiPhone XOperating SystemiOS 14.8 My Question or IssueHi! All of my push notifications are on, both in iOS settings and in Spotify settings, but I'm not getting any. I've tried turning all of them off...

  • Casual Listener
  • Plan Premium Spotify Version 8.6.62 Country Brazil Device iPhone X Operating System iOS 14.8   My Question or Issue Hi!   All of my push notifications are on, both in iOS sett...
  • Alex
  • Spotify Legend
  • 926 Views
  • 1 replies
  • 0 likes
  • iOS
    iphone
    Push Notifications
  • 926 Views
  • 1 replies
  • 0 likes

Superuser Contribution Autoplay not working in 2021

PlanPremiumCountryBrazilDeviceiPhone XOperating SystemiOS 14.7.1 My question or issueHey, folks! So, here's the issue plain and simple: the Autoplay feature is not working*. I'll search for a song**, play it and no similar songs start playing when it...

  • Casual Listener
  • Plan Premium Country Brazil Device iPhone X Operating System iOS 14.7.1   My question or issue Hey, folks! So, here's the issue plain and simple: the Autoplay feature is not working*. ...
  • Alex
  • Spotify Legend
  • 464 Views
  • 3 replies
  • 0 likes
  • 464 Views
  • 3 replies
  • 0 likes

Superuser Contribution Theres a ghost song in my playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThis is the thing, I have a public playlist. In my computer it says that I have 77 songs (the...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue This is...
  • behtjes
  • Casual Listener
  • 1508 Views
  • 4 replies
  • 0 likes
  • ghost
    iOS
    Playlists
    Spotify
  • 1508 Views
  • 4 replies
  • 0 likes

Superuser Contribution Playlist by others are empty on all devices

PlanFree/PremiumCountryMalaysiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlaylists by others are empty when it was working before. Eg. All Harry Potter books, ...

  • Casual Listener
  • Plan Free/Premium Country Malaysia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Playl...
  • Elena
  • Moderator
  • 747 Views
  • 3 replies
  • 1 likes
  • 747 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Browse] Playlist presentation in ios

Keep the last used setting instead of resetting it every time… seems super obvious to me but it’s really annoying that i keep having to set it to my playlist order rather than recently played. Yes i like having that option, no i do not want it by def...

  • Roadie
  • Keep the last used setting instead of resetting it every time… seems super obvious to me but it’s really annoying that i keep having to set it to my playlist order rather than recently played. Yes i ...
  • Alex
  • Spotify Legend
  • 1144 Views
  • 13 replies
  • 0 likes
  • Browse
  • 1144 Views
  • 13 replies
  • 0 likes

Superuser Contribution [iOS][Search] Fix playlist search delay iOS

when i search for a specific song on a playlist, i already know where to tap and can do it very fast. Playlist > scroll up > search. The problem is the responsiveness in these actions. when i tap the search bar… nothing happens. So i tap again- but w...

  • Roadie
  • when i search for a specific song on a playlist, i already know where to tap and can do it very fast. Playlist > scroll up > search. The problem is the responsiveness in these actions. when i t...
  • Alex
  • Spotify Legend
  • 918 Views
  • 11 replies
  • 0 likes
  • iOS
    Search
  • 918 Views
  • 11 replies
  • 0 likes

Superuser Contribution Certain open.spotify.com links break the app semi-permanently

Plan: PremiumDevice: iPhone 12Operating System: iOS 14.x I've noticed that whenever someone sends me an open.spotify.com link to an album that is not available for streaming in my country and I open the app via the link, the app ends up in a very bro...

  • Casual Listener
  • Plan: Premium Device: iPhone 12 Operating System: iOS 14.x   I've noticed that whenever someone sends me an open.spotify.com link to an album that is not available for streaming in my countr...
  • Alex
  • Spotify Legend
  • 626 Views
  • 3 replies
  • 0 likes
  • 626 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stops playing about 10 seconds into a song after pairing AirPods

After pairing my AirPods, and pressing play (Spotify is already open) a song will start and then immediately stop again. Nothing has been touched - not the AirPods, not the iPhone. I do have Spotify open on my Mac as well, but the primary device for ...

  • Regular
  • After  pairing my AirPods, and pressing play (Spotify is already open) a song will start and then immediately stop again.  Nothing has been touched - not the AirPods, not the iPhone.  ...
  • Jeremy
  • Spotify Legend
  • 15495 Views
  • 9 replies
  • 5 likes
  • 15495 Views
  • 9 replies
  • 5 likes

Solved!!Superuser Contribution Local files on mobile

PlanPremiumCountryU.S.DeviceiPhone X My Question or IssueHey,so some how I added a local file to my liked songs while it wasn’t on my phone, and now it won’t show up. What can I do to resolve this?

  • Regular
  •   Plan Premium Country U.S. Device iPhone X   My Question or Issue Hey, so some how I added a local file to my liked songs while it wasn’t on my phone, and now it won’t show up. W...
  • MafeG
  • Spotify Legend
  • 788 Views
  • 5 replies
  • 0 likes
  • 788 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Daily mixes only one visible on mobile

The home page used to show all daily mixes and multiple recommendations per category of recommendation, and now it only shows one at a time. This is a shame as available music options have been reduced about 10-fold. I hope this will be changed back.

  • Music Fan
  • The home page used to show all daily mixes and multiple recommendations per category of recommendation, and now it only shows one at a time. This is a shame as available music options have been reduc...
  • MateusM
  • Spotify Star
  • 715 Views
  • 5 replies
  • 1 likes
  • 715 Views
  • 5 replies
  • 1 likes

Superuser Contribution Shuffle play all downloaded songs

Plan: PremiumCountry: USA Device: iPhone 8Operating System: iOS 12.3.2 My Question or Issue: Prior to the latest update, I could play or shuffle-play all downloaded songs. The new Liked Songs category does not have a filter for dowloaded songs only. ...

  • Newbie
  • Plan: Premium Country: USA   Device: iPhone 8 Operating System: iOS 12.3.2   My Question or Issue:  Prior to the latest update, I could play or shuffle-play all downloaded ...
  • user-removed
  • Not applicable
  • 3510 Views
  • 13 replies
  • 24 likes
  • 3510 Views
  • 13 replies
  • 24 likes