Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70928 Views
  • 16 replies
  • 37 likes
  • 70928 Views
  • 16 replies
  • 37 likes

Superuser Contribution [IOS] iPhone: podcast not ordered by new release after new update

PlanPremiumCountrySwedenDeviceiPhone XROperating SystemiOS 14spotify version 8.6.22.1228 My Question or IssueHello, after the latest update my podcasts can no longer be ordered by newest release. Or I can’t find the way to make it order this way.This...

  • Newbie
  •   Plan Premium Country Sweden Device iPhone XR Operating System iOS 14 spotify version 8.6.22.1228   My Question or Issue Hello, after the latest update my podcasts can no ...
  • luka9
  • Casual Listener
  • 825 Views
  • 4 replies
  • 4 likes
  • iOS 14
    iphone
    order
    podcast
  • 825 Views
  • 4 replies
  • 4 likes

[Mobile][Your Library] Lists cut off in search/filter view

Can't scroll to the bottom of the list. The list snaps back to the "bottom" but cuts off the bottom-most item in the list.

  • Gig Goer
  • Can't scroll to the bottom of the list. The list snaps back to the "bottom" but cuts off the bottom-most item in the list. 
  • 223 Views
  • 0 replies
  • 0 likes
  • Mobile
    Your Library
  • 223 Views
  • 0 replies
  • 0 likes

Superuser Contribution Apple TV display blocked

PlanPremiumCountryFrance DeviceApple TV Operating SystemtvOS 14.4 My Question or IssueI listen to my music on my Apple TV, and I use my oneplus 6 as a remote control. The issue is often present. I launch the most liked songs in random order, the song...

  • Regular
  • Plan Premium Country France   Device Apple TV   Operating System tvOS 14.4   My Question or Issue I listen to my music on my Apple TV, and I use my oneplus 6 as a remote ...
  • Alex
  • Spotify Legend
  • 1129 Views
  • 9 replies
  • 0 likes
  • 1129 Views
  • 9 replies
  • 0 likes

Superuser Contribution Re: High battery consumption (10 times higher) when connected via BT to car (BMW MINI 2017)

PlanFree and PremiumCountryGermanyDevice(iPhone 12 Mini)Operating System(iOS 14.4.)Car(BMW MINI Clubman F54, Navi professional with Spotify support and Harman soundsystem) My Question or IssueWhen my iPhone connects to my car via BT, then on iPhone t...

  • Casual Listener
  • Plan Free and Premium Country Germany Device (iPhone 12 Mini) Operating System (iOS 14.4.) Car (BMW MINI Clubman F54, Navi professional with Spotify support and Harman soundsystem)   ...
  • mpiet
  • Casual Listener
  • 930 Views
  • 5 replies
  • 0 likes
  • 930 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify crashing mid song and when not connected to WiFi

PlanPremiumCountryuk My Spotify crashes mid song/ never makes it to the end of a song before the app closes. I have deleted the app multiple times and reinstalled it. I’ve reset my phone multiple times but it doesn’t work. The app doesn’t crash only ...

  • Casual Listener
  • Plan Premium Country uk  My Spotify crashes mid song/ never makes it to the end of a song before the app closes. I have deleted the app multiple times and reinstalled it. I’ve reset my phone...
  • Jeremy
  • Spotify Legend
  • 5473 Views
  • 10 replies
  • 5 likes
  • 5473 Views
  • 10 replies
  • 5 likes

Superuser Contribution Preferences Schmeferences

Why does Spotify think PC users want their pc app to be exactly like their phone app?There is a reason why phone apps are designed the way they are. There is a small screen and a crappy keyboard, no mouse.PCs have big screens, great keyboards, mice a...

  • Roadie
  • Why does  Spotify think PC users want their pc app to be exactly like their phone app? There is a reason why phone apps are designed the way they are. There is a small screen and a crappy keybo...
  • Jeremy
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 2 likes
  • 375 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify is Pausing after last iOS update

PlanPremiumCountryCzech RepublicDevice(iPhone 8+)Operating System(iOS 14.4.2) My Question or IssueAfter update of the iOS the spotify started pausing accidentaly the songs. Does it even when the phone is unlocked.I tried reinstall the app and sign in...

  • Visitor
  • Plan Premium Country Czech Republic Device (iPhone 8+) Operating System (iOS 14.4.2)   My Question or Issue After update of the iOS the spotify started pausing accidentaly the songs....
  • Jeremy
  • Spotify Legend
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

Superuser Contribution Same Apple ID, different Spotify accounts

Plan: PremiumCountry: UKDevice: iPhone 7Operating System: IOS 12My Question or Issue: I have Spotify premium and my daughters have separate Spotify accounts. However, they share an Apple ID. When I try to install the Spotify app on the 2nd device, it...

  • Newbie
  • Plan: Premium Country: UK Device: iPhone 7 Operating System: IOS 12 My Question or Issue: I have Spotify premium and my daughters have separate Spotify accounts. However, they share an Apple ID. ...
  • Alex
  • Spotify Legend
  • 2539 Views
  • 3 replies
  • 0 likes
  • 2539 Views
  • 3 replies
  • 0 likes

Queue Automatically Cleared

Plan: PremiumCountry: Australia Device: iPhone XsOperating System: 14.5 With Spotify, when you add songs to a queue, it sometimes clears the whole queue. If you play the song you wanted to add, it won’t play anything either. The workaround atm for th...

  • Visitor
  • Plan: Premium Country: Australia   Device: iPhone Xs Operating System: 14.5   With Spotify, when you add songs to a queue, it sometimes clears the whole queue. If you play the so...
  • Billy-J
  • Spotify Star
  • 2352 Views
  • 1 replies
  • 0 likes
  • 2352 Views
  • 1 replies
  • 0 likes

[iOS] 30 Minutes Commercial Free

Whenever the "watch this ad to receive 30 minutes of ad-free music" it works fine. When the "click this link to watch an add and receive 30 minutes of ad-free music" I get about 5 minutes of ad-free music. I've finally gotten smart and refuse to clic...

  • Newbie
  • Whenever the "watch this ad to receive 30 minutes of ad-free music" it works fine.  When the "click this link to watch an add and receive 30 minutes of ad-free music" I get about 5 minutes of ad...
  • Billy-J
  • Spotify Star
  • 399 Views
  • 1 replies
  • 1 likes
  • iOS
  • 399 Views
  • 1 replies
  • 1 likes

[iOS][Playlists] Serious Playlist Order Problem

I got an update on the iPhone Spotify today that has already been devastating for my playlist use and organization. I have hundreds of playlists, and I had previously dragged them in a specific order on my Mac desktop version and this would translate...

  • Regular
  • I got an update on the iPhone Spotify today that has already been devastating for my playlist use and organization. I have hundreds of playlists, and I had previously dragged them in a specific order...
  • spotygirl
  • Casual Listener
  • 1390 Views
  • 6 replies
  • 2 likes
  • iOS
    Playlists
  • 1390 Views
  • 6 replies
  • 2 likes

Solved!!Superuser Contribution Spotify tries to play through Bluetooth even when connected to BMW Wireless CarPlay

Plan: PremiumCountry: USA Device: iPhone 12 Pro MaxOperating System: iOS 14.4 My Question or Issue: Ever since upgrading to Spotify 8.6.x, I have had problems with Spotify playing music in my 2020 BMW M340i with Wireless Apple Carplay. The problem is...

  • Regular
  • Plan: Premium Country: USA   Device: iPhone 12 Pro Max Operating System: iOS 14.4   My Question or Issue:   Ever since upgrading to Spotify 8.6.x, I have had problems with...
  • darbid
  • Casual Listener
  • 3162 Views
  • 5 replies
  • 2 likes
  • 3162 Views
  • 5 replies
  • 2 likes

Can't Load Songs from iPhone

I am trying to add a song to Spotify. I put it in a Music playlist on my Mac, which according to the website should have worked. I have enabled Local audio files. The hurdles to doing this seem unsurmountable. I sent myself the audio file in Messages...

  • Newbie
  • I am trying to add a song to Spotify. I put it in a Music playlist on my Mac, which according to the website should have worked. I have enabled Local audio files. The hurdles to doing this seem unsur...
  • AeroZ
  • Composer
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Spotify app mobile

Hi all, i receved the last update where is the possibility to select different tag/filter. I’d like to ask if is possible to add the filter “download” in the album section, too, not only in the playlist one.

  • Regular
  • Hi all, i receved the last update where is the possibility to select different tag/filter. I’d like to ask if is possible to add the filter “download” in the album section, too, not only in the pla...
  • MattSuda
  • Spotify Star
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

Solved!! Spotify stops playing on iPhone when Macbook sleeps

I listen to Spotify on my Macbook, iPhone, and Sonos. No matter which device I am using, Spotify will stop playing when my Macbook goes to sleep. I could be driving in my car with my Macbook at home, and, once my Macbook goes to sleep, it pauses Spot...

  • Casual Listener
  • I listen to Spotify on my Macbook, iPhone, and Sonos. No matter which device I am using, Spotify will stop playing when my Macbook goes to sleep. I could be driving in my car with my Macbook at home,...
  • Billy-J
  • Spotify Star
  • 1413 Views
  • 3 replies
  • 0 likes
  • 1413 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ios app cannot see alexa powered devices

PlanPremiumCountryIrelandphoneiphone 8Operating System(iOS 14.6 My Question or IssueThe mobile app cannot see all echo devices on the _same_ network. Some appears, some not. The alexa based spotify works fine on the echo devices.

  • Roadie
  • Plan Premium Country Ireland phone iphone 8 Operating System (iOS 14.6   My Question or Issue The mobile app cannot see all echo devices on the _same_ network. Some appears, some not. ...
  • Ivan
  • Spotify Legend
  • 754 Views
  • 5 replies
  • 0 likes
  • Alexa
  • 754 Views
  • 5 replies
  • 0 likes

[iOS] Fix AirPods Compatibility Issues

This issue has come with a lot of Spotify builds, currently, no updates fixed this issue. When using Spotify on ios devices, every time when I connect to my AirPods Pro, hitting the first track on my liked songs does not work, although Spotify shows ...

  • Newbie
  • This issue has come with a lot of Spotify builds, currently, no updates fixed this issue. When using Spotify on ios devices, every time when I connect to my AirPods Pro, hitting the first track on my...
  • 225 Views
  • 0 replies
  • 0 likes
  • iOS
  • 225 Views
  • 0 replies
  • 0 likes

Superuser Contribution [iOS] Music stops randomly

Plan : PremiumCountry: FranceDevice: Iphone 12Operating System: iOS 14.4Spotify version: 8.6.6 My Question or IssueHello,I am experiencing since this morning a particularly annoying issue. Spotify stop playing randomly, I need to hit play to keep lis...

  • Casual Listener
  • Plan : Premium Country: France Device: Iphone 12 Operating System: iOS 14.4 Spotify version: 8.6.6   My Question or Issue Hello, I am experiencing since this morning a particularly annoy...
  • Jeremy
  • Spotify Legend
  • 1508 Views
  • 7 replies
  • 0 likes
  • 1508 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Daily Drive podcasts not updating to current day

Daily Drive is not updating with today’s version of podcasts. The music playlist had not been shuffling (playing same tunes every day), but that seems to be resolved. Now the podcasts are just not updating. I’ve tried closing the app and restarting t...

  • Casual Listener
  •   Daily Drive is not updating with today’s version of podcasts. The music playlist had not been shuffling (playing same tunes every day), but that seems to be resolved. Now the podcasts are jus...
  • ez2lcaj8jq16c1w
  • Casual Listener
  • 1517 Views
  • 2 replies
  • 0 likes
  • 1517 Views
  • 2 replies
  • 0 likes

Superuser Contribution Siri voice commands not working on Apple Watch

Since the latest update Siri is no longer able to start a stream via Apple Watch. When I asked Siri to play a song on Spotify, it says something like „I check for it“ and nothing happens. Apple Watch connected to iPhone is working, however under cell...

  • Music Fan
  • Since the latest update Siri is no longer able to start a stream via Apple Watch. When I asked Siri to play a song on Spotify, it says something like „I check for it“ and nothing happens. Apple Watch...
  • Jeremy
  • Spotify Legend
  • 2770 Views
  • 22 replies
  • 0 likes
  • 2770 Views
  • 22 replies
  • 0 likes