Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62544 Views
  • 16 replies
  • 37 likes
  • 62544 Views
  • 16 replies
  • 37 likes

Solved!! Help needed Urgent Iphon 5

I was in the US and now i am outside US in a place where there is no Spotify but i want to have my premium activated. i tried using my American debit card to buy the premium but its not working. can someone tell me a best solution on how to activate ...

  • Casual Listener
  • I was in the US and now i am outside US in a place where there is no Spotify but i want to have my premium activated. i tried using my American debit card to buy the premium but its not working. can ...
  • MattSuda
  • Spotify Star
  • 620 Views
  • 5 replies
  • 0 likes
  • 620 Views
  • 5 replies
  • 0 likes

Superuser Contribution Randomize Playlist Order On Mobile

When making a playlist, I usually add by artist. So, then the order the playlist goes in off shuffle, is just a group of songs from one artist. It would be nicer if they were all jumbled and randomized so the listening experience/aesthetic would be v...

  • Casual Listener
  • When making a playlist, I usually add by artist. So, then the order the playlist goes in off shuffle, is just a group of songs from one artist. It would be nicer if they were all jumbled and randomiz...
  • Alex
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turn off podcast pop up ads

How do I turn off ads for podcasts. Ads like these pop up at least four or five times a day and are very annoying. Not sure how Spotify justifies these as part of a premium subscription. PlanPremiumCountryUSDevice(iPhone 11)Operating SystemiOS 14

IMG-0935.PNG IMG-0940.PNG
  • Regular
  • How do I turn off ads for podcasts. Ads like these pop up at least four or five times a day and are very annoying. Not sure how Spotify justifies these as part of a premium subscription.  ...
  • Eni
  • Moderator
  • 1085 Views
  • 1 replies
  • 0 likes
  • Mobile
    podcast
    Premium
  • 1085 Views
  • 1 replies
  • 0 likes

Superuser Contribution Two premium accounts, not the same devices

Hey, we have a family subscription and an Amazon Echo Dot. My husband can connect via the Spotify iOS app to the Echo Dot but I can't - the device is simply not showing up in the devices menu. Any help?Thanks!

  • Newbie
  • Hey, we have a family subscription and an Amazon Echo Dot. My husband can connect via the Spotify iOS app to the Echo Dot but I can't - the device is simply not showing up in the devices menu. &nbsp...
  • Jeremy
  • Spotify Legend
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

Where is my queue?

iPhone XSIOS version 14.4 I can’t find/access my queue from anywhere in my app. I opened the three dots section in my now playing and there is nothing there. I even tried downloading the most recent update.

  • Casual Listener
  • iPhone XS IOS version 14.4   I can’t find/access my queue from anywhere in my app. I opened the three dots section in my now playing and there is nothing there. I even tried downloading the m...
  • AdamDamon
  • Spotify Star
  • 547 Views
  • 3 replies
  • 0 likes
  • 547 Views
  • 3 replies
  • 0 likes

Losing streams and frozen streams

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuemy streams on my song have stopped going up even when I have listeners, and I lost streams wi...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue my stre...
  • Billy-J
  • Spotify Star
  • 830 Views
  • 1 replies
  • 0 likes
  • 830 Views
  • 1 replies
  • 0 likes

Superuser Contribution New UI is terrible and confusing. Spotify is going downhill.

I’ve had Spotify for a couple of years and have never had any major issues I felt needed to be addressed until January of this year. Since then each update has brought nothing but frustration, and this latest update takes the cake. My first guess is ...

  • Casual Listener
  • I’ve had Spotify for a couple of years and have never had any major issues I felt needed to be addressed until January of this year. Since then each update has brought nothing but frustration, and th...
  • Katerina
  • Spotify Legend
  • 27907 Views
  • 50 replies
  • 212 likes
  • 27907 Views
  • 50 replies
  • 212 likes

Superuser Contribution App is redownloading same playlists everyday

Premium account, Canada, iPhone 12 proios 14.2.1It seems every day when i relaunch the app in my phone I see the download bar at the top pop up and start downloading hundreds of songs for playlists that I’ve already downloaded the previous day. The p...

  • Casual Listener
  •   Premium account, Canada, iPhone 12 pro ios 14.2.1 It seems every day when i relaunch the app in my phone I see the download bar at the top pop up and start downloading hundreds of songs for...
  • Xenia
  • Moderator
  • 428 Views
  • 3 replies
  • 0 likes
  • 428 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to turn off shuffle (iPad, premium account)

PlanPremiumCountryUKDeviceiPad ProOperating SystemiPadOS 13.6.1 According to my iPad, the Spotify app hasn’t updated recently; however, the iPad itself did update last night to version iPadOS 13.6.1.Trying to use Spotify today, the layout of the app ...

  • Visitor
  • Plan Premium Country UK Device iPad Pro Operating System iPadOS 13.6.1   According to my iPad, the Spotify app hasn’t updated recently; however, the iPad itself did update last night to...
  • Novy
  • Moderator
  • 1516 Views
  • 5 replies
  • 0 likes
  • 1516 Views
  • 5 replies
  • 0 likes

Superuser Contribution Volume Problem

PlanPremiumCountry DeviceiPhone 12Operating SystemIOS 14 and Win10 My Question or IssueWhile I listen music on pc , the volume of my iPhone will become as loud as pc automatically just become I didn't kill spotify on iPhone by myself.And if I want to...

  • Newbie
  • Plan Premium Country   Device iPhone 12 Operating System IOS 14 and Win10   My Question or Issue While I listen music on pc , the volume of my iPhone will become as loud as pc aut...
  • Jeremy
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local file crossfade- glitched as of latest update?

Operating SystemiOS 12.5.1App Version8.6.2.1041 My Question or IssueI've been using crossfade with local files for some time and had no issues with it. The recent update to the iOS app has had the unfortunate side effect that now when the local files...

  • Casual Listener
  • Operating System iOS 12.5.1 App Version 8.6.2.1041   My Question or Issue I've been using crossfade with local files for some time and had no issues with it. The recent update to the iOS a...
  • SixOClockBoos
  • Regular
  • 2015 Views
  • 19 replies
  • 6 likes
  • 2015 Views
  • 19 replies
  • 6 likes

noob question

If I like a specific album, do all the songs from that album automatically go to my favorite songs, or do I have to manually like all the songs separately to have them go to my favorites? https://pornsiteslist.me

  • Newbie
  • If I like a specific album, do all the songs from that album automatically go to my favorite songs, or do I have to manually like all the songs separately to have them go to my favorites?   ht...
  • AdamDamon
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs won't play...

I know it sounds like a dumb, basic question. But songs that are downloaded play fine, however, if I try to play a song that is not downloaded, sometimes just refuses. To be clear, it doesn't bring up a message like "Can't play the current song", nor...

  • Casual Listener
  • I know it sounds like a dumb, basic question.  But songs that are downloaded play fine, however, if I try to play a song that is not downloaded, sometimes just refuses.  To be clear, it doe...
  • Jeremy
  • Spotify Legend
  • 724 Views
  • 5 replies
  • 0 likes
  • 724 Views
  • 5 replies
  • 0 likes

Superuser Contribution Is update == reinstalling?

As the first step of problem solving on mobile devices is typically to reinstall the app: is updating it to the latest version functionally the same as reinstalling the app in this context? (I understand that they different versions so it’s not actua...

  • Casual Listener
  • As the first step of problem solving on mobile devices is typically to reinstall the app: is updating it to the latest version functionally the same as reinstalling the app in this context? (I unders...
  • dittefnatt
  • Casual Listener
  • 414 Views
  • 2 replies
  • 0 likes
  • 414 Views
  • 2 replies
  • 0 likes

Superuser Contribution Each week I find a few hidden songs in my discover weekly which I didn't hide!

I keep finding hidden songs in my discover weekly which I didn't hide! I've changed my password a billion times and I made sure to log out of all devices and this still happens. Is someone messing with me or is that Spotify's fault?

  • Casual Listener
  • I keep finding hidden songs in my discover weekly which I didn't hide! I've changed my password a billion times and I made sure to log out of all devices and this still happens. Is someone messing wi...
  • europawenecja
  • Casual Listener
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

Superuser Contribution Distorted music issue

PlanPremiumCountryAustraliaDeviceiPhone 11 Pro MaxOperating SystemiOS My Question or IssueFor quite a while now I have noticed that sometimes the music on the Spotify app will distort for like a second then be ok. Might do it 3 times in a song or not...

  • Casual Listener
  •   Plan Premium Country Australia Device iPhone 11 Pro Max Operating System iOS   My Question or Issue For quite a while now I have noticed that sometimes the music on the Spotify...
  • Alex
  • Spotify Legend
  • 930 Views
  • 1 replies
  • 0 likes
  • 930 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify connect removed from iPad

Plan: Free Country: United States Device: iPad Air 3 / Windows Computer Operating System: (iOS 14.4) / (Windows 10) My Question or Issue:A few days have gone by and I lost the feature to use Spotify connect from my iPad to computer. I used to be able...

  • Casual Listener
  • Plan: Free Country: United States Device: iPad Air 3 / Windows Computer Operating System: (iOS 14.4) / (Windows 10) My Question or Issue: A few days have gone by and I lost the fea...
  • Mihail
  • Spotify Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Charges

premium USA Device(iPhone XROperating System(iOS 14.4.) My Question or Issue: I Subscribed yesterday 2/29/21 and tried to add my credit card and got an error that my payment wasn’t successful, so I then tried to add my debit card and got the same mes...

  • Newbie
  • premium   USA   Device (iPhone XR Operating System (iOS 14.4.)   My Question or Issue: I Subscribed yesterday 2/29/21 and tried to add my credit card and got an error that my ...
  • Novy
  • Moderator
  • 335 Views
  • 1 replies
  • 1 likes
  • 335 Views
  • 1 replies
  • 1 likes

Superuser Contribution Music stops playing randomly

I'm having trouble on listen music through mobile, bluetooth devices and carplay.The music randomly stops everytime. And I already tried all this steps below to fix, but nothing helped.Why does Spotify keep pausing / why does the music... - The Spoti...

  • Casual Listener
  • I'm having trouble on listen music through mobile, bluetooth devices and carplay. The music randomly stops everytime.   And I already tried all this steps below to fix, but nothing helped. W...
  • Alex
  • Spotify Legend
  • 1826 Views
  • 7 replies
  • 0 likes
  • 1826 Views
  • 7 replies
  • 0 likes

Superuser Contribution App Allows Landscape Mode While Using Waze Integration

PlanFreeCountryUnited StatesDeviceiPhone XROperating SystemiOS 14.4 My Question or IssueWhen using the Waze integration the app is allowed to enter landscape mode. This causes a lot of visual glitches and makes the app super hard to use. Also, it see...

  • Regular
  • Plan Free Country United States Device iPhone XR Operating System iOS 14.4   My Question or Issue When using the Waze integration the app is allowed to enter landscape mode. This cause...
  • CarlosE
  • Moderator
  • 574 Views
  • 1 replies
  • 1 likes
  • Glitch
    Waze integration
  • 574 Views
  • 1 replies
  • 1 likes