Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62585 Views
  • 16 replies
  • 37 likes
  • 62585 Views
  • 16 replies
  • 37 likes

[iOS][Your Library] Why does Spotify keep crashing/closing?

Whenever I open Spotify and play a song, Spotify crashes at least 30 seconds into the song. It’s annoying because I try to listen to music but it keeps closing. Can anyone help me?

  • Visitor
  • Whenever I open Spotify and play a song, Spotify crashes at least 30 seconds into the song. It’s annoying because I try to listen to music but it keeps closing. Can anyone help me?
  • Billy-J
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • iOS
    Your Library
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t close “Invite friends to group session” screen

PlanPremiumCountryAustraliaDeviceiPhone 11 ProOperating SystemiOS 14.3 My Question or IssueWhen you click “Invite friends” on the group session screen, the “x” is pushed way up to the top of the screen behind the iPhone clock/time, and so you can’t c...

CFB8D5FD-6164-4915-9097-9E66C97FB66D.png
  • Visitor
  • Plan Premium Country Australia Device iPhone 11 Pro Operating System iOS 14.3   My Question or Issue When you click “Invite friends” on the group session screen, the “x” is pushed way ...
  • Alex
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Song Request

Hey y’all, At some point can you please add Place Pigalle by Elliott Smith? Spotify’s done an amazing job adding his obscure content but it’s a beautiful song and more people deserve to hear it. -TristanPremiumUSA

  • Casual Listener
  • Hey y’all,  At some point can you please add Place Pigalle by Elliott Smith? Spotify’s done an amazing job adding his obscure content but it’s a beautiful song and more people deserve to hear i...
  • Alex
  • Spotify Legend
  • 375 Views
  • 1 replies
  • 1 likes
  • 375 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Crashing Iphone 11

PlanFreeCountryUSADevice(iPhone 11)Operating System(iOS 14.4) My Question or IssueSpotify keeps crashing on my after roughly 45 minutes. I have wiped the cache and completed a re-install but it is continuing to happen.

  • Casual Listener
  • Plan Free Country USA Device (iPhone 11) Operating System (iOS 14.4)   My Question or Issue Spotify keeps crashing on my after roughly 45 minutes. I have wiped the cache and completed ...
  • Alex
  • Spotify Legend
  • 423 Views
  • 4 replies
  • 0 likes
  • 423 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't sync local files to iPhone

PlanPremiumCountryUnited KingdomDeviceMacbook air & iPhone XROperating SystemmacOS Catalina & IOS 14.4 My Question or IssueI uploaded some local files to the desktop app and followed all the instructions but it wont let me download them to my phone t...

  • Newbie
  •   Plan Premium Country United Kingdom Device Macbook air & iPhone XR Operating System macOS Catalina & IOS 14.4   My Question or Issue I uploaded some local files to the ...
  • Eni
  • Moderator
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t stop or leave Group Session when connected to bluetooth

PlanPremiumCountrySwedenDeviceiPhone 12 ProOperating SystemiOS 14.2.1 My Question or IssueMe and two friends were having a Group Session. All having iPhones. The day after we noticed we were still connected while in our cars. However, me as the host ...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone 12 Pro Operating System iOS 14.2.1   My Question or Issue Me and two friends were having a Group Session. All having iPhones. The day after ...
  • Ivan
  • Spotify Legend
  • 13649 Views
  • 4 replies
  • 1 likes
  • Group Sessions
  • 13649 Views
  • 4 replies
  • 1 likes

Superuser Contribution Opening Whatsapp stops Music after iOS 14.4 update

Hi, after updating to iOS 14.4 Spotify not works anymore in background once opening Whatsapp. reproductions immediately stops with no reason (not sending audio messages or watching videos..just opening the Whatsapp app). Works well as usual in backgr...

  • Visitor
  • Hi,    after updating to iOS 14.4 Spotify not works anymore in background once opening Whatsapp. reproductions immediately stops with no reason (not sending audio messages or watching vid...
  • 10i-_wupg357d
  • Newbie
  • 21218 Views
  • 3 replies
  • 4 likes
  • 21218 Views
  • 3 replies
  • 4 likes

Superuser Contribution Local files not adding to liked songs on iPhone, even though added on computer

Plan: PremiumDevice: iPhone 7Operating System: Windows 10I know and am able to add local files from my computer to Spotify, add them to a playlist, and add them to my "Liked" songs on my computer. I can't seem to figure out how to add the same songs ...

  • Casual Listener
  • Plan: Premium Device: iPhone 7 Operating System: Windows 10 I know and am able to add local files from my computer to Spotify, add them to a playlist, and add them to my "Liked" songs on my comput...
  • Alex
  • Spotify Legend
  • 1204 Views
  • 1 replies
  • 0 likes
  • 1204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google casting video causes stuttering

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei am trying to google cast the Joe Rogan Show on Google Cast to see video on my TV but the vi...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i am tr...
  • CarlosE
  • Moderator
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Spotify on my new iPhone won’t let me download songs

Hi! I bought a new iPhone with a new number.I have the app Spotify in both of my phones my old android and my new iPhone. I have a premium account but I can not download music on my new iPhone. On my old android there is not problem.in the new iPhone...

  • Newbie
  • Hi! I bought a new iPhone with a new number. I have the app Spotify in both of my phones my old android and my new iPhone. I have a premium account but I can not download music on my new iPhone. On ...
  • Eni
  • Moderator
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist skipping

hi,my Spotify won’t play my playlist. It plays about 10-15 seconds and then skips onto songs I don’t know/don’t have on any playlist, and proceeds to skip songs every 10/15 seconds. It will not play a song in its entirety. I’ve tried all the troubles...

  • Casual Listener
  • hi, my Spotify won’t play my playlist. It plays about 10-15 seconds and then skips onto songs I don’t know/don’t have on any playlist, and proceeds to skip songs every 10/15 seconds. It will not pla...
  • Mihail
  • Spotify Legend
  • 766 Views
  • 5 replies
  • 0 likes
  • 766 Views
  • 5 replies
  • 0 likes

Superuser Contribution Alexa can’t play spotify on Sony WH-1000XM4

PlanPremium CountrySpain DeviceIphone Xr Operating System(iOS 14.4) My Question or Issue I have iphone x and alexa app. I have linked alexa with my spotify premium account. But when i say “Alexa, play spotify” i ALWAYS get “I can’t play spotify on th...

  • Gig Goer
  •   Plan Premium   Country Spain   Device Iphone Xr   Operating System (iOS 14.4)   My Question or Issue   I have iphone x and alexa app. I have linked alex...
  • EthanS1
  • Community Legend
  • 2362 Views
  • 5 replies
  • 0 likes
  • Alexa
  • 2362 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify stops when switch to WhatsApp

hey Spotifyers, I’ve a problem,as the title says my Spotify app stops the music when switching to WhatsApp! (Inside the Messaging List!). Problem is reproducible on my:• Jabra 75t Elite wireless earbuds • Home speaker: blaupunkt wirelessive notice th...

  • Regular
  • hey Spotifyers, I’ve a problem, as the title says my Spotify app stops the music when switching to WhatsApp! (Inside the Messaging List!).  Problem is reproducible on my: • Jabra 75t Elite wi...
  • Iwanchek01
  • Regular
  • 6690 Views
  • 6 replies
  • 0 likes
  • 6690 Views
  • 6 replies
  • 0 likes

Superuser Contribution When listening to a song's radio, is there a way to dislike certain songs?

I started a radio for this song (Sash! --- The Secret): https://open.spotify.com/track/1NgFLvzTicCcTVDjF7jpSL?si=drry1T-6SymtpzC-ge2xCw After a while, another mix of this song that I don't like started playing from the radio (Sash! --- The Secret - R...

  • Regular
  • I started a radio for this song (Sash! --- The Secret):    https://open.spotify.com/track/1NgFLvzTicCcTVDjF7jpSL?si=drry1T-6SymtpzC-ge2xCw   After a while, another mix of this song...
  • Ver
  • Spotify Legend
  • 356 Views
  • 3 replies
  • 0 likes
  • 356 Views
  • 3 replies
  • 0 likes

Why does my music stop playing at 10 seconds?

I am a premium user and when I play my music on my cellular data it stops playing at 10 seconds this doesn't happen when I have wi-fi though. The only way I have gotten it to work was to turn off the wi-fi and cellular data on my phone and shuffle pl...

  • Visitor
  • I am a premium user and when I play my music on my cellular data it stops playing at 10 seconds this doesn't happen when I have wi-fi though. The only way I have gotten it to work was to turn off the...
  • Billy-J
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Favourite artists disappeared

LS, For a while now my favourite artists keep disappearing. I have/had a very long list there and often when I use the app on my mobile there just aren't any there. Sometimes the list is back, only to be gone when I check back later. It's very annoyi...

  • Casual Listener
  • LS,   For a while now my favourite artists keep disappearing. I have/had a very long list there and often when I use the app on my mobile there just aren't any there. Sometimes the list is bac...
  • Mihail
  • Spotify Legend
  • 457 Views
  • 3 replies
  • 1 likes
  • 457 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Losing connection between iPhone and MacBook Pro

Working on a MacBook Pro (MacOS Catalina), 2020 and iPhone SE. Spotify works great on both devices, however, I'm using the iPhone to control Spotify on by MacBook. I connect them by opening Spotify on the MacBook and then the iPhone syncs with the co...

  • Newbie
  • Working on a MacBook Pro (MacOS Catalina), 2020 and iPhone SE. Spotify works great on both devices, however, I'm using the iPhone to control Spotify on by MacBook. I connect them by opening Spotify o...
  • Ver
  • Spotify Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local Files un-downloading

I've been using the local files system for a few years now and at the beginning it ran pretty smoothly. The system I use is downloading the songs I want to Dropbox, selecting the songs from the Local Files page on my desktop Spotify app, and adding t...

  • Newbie
  • I've been using the local files system for a few years now and at the beginning it ran pretty smoothly. The system I use is downloading the songs I want to Dropbox, selecting the songs from the Local...
  • Eni
  • Moderator
  • 970 Views
  • 1 replies
  • 0 likes
  • iOS
    local files
  • 970 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not being able to play downloaded songs

Please help with this issue, I face on my iPhone 6s Plus iOS 14.3. I face a playing issue where an available downloaded song won’t play, it’ll just open and not play! This happens with 5 to 20 specific songs only, some other times I add a queue of so...

  • Visitor
  • Please help with this issue, I face on my iPhone 6s Plus iOS 14.3.  I face a playing issue where an available downloaded song won’t play, it’ll just open and not play! This happens with 5 to 20...
  • Ver
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify relies only on fast connection

Almost every second song that i wish to listen is not playing (stuck at 0:00)Offline play hardly works many songs won’t play. (also has No effect when setting to Offline mode.)When song get stuck at 0:00 i have to manually skip to another (it won’t s...

  • Regular
  • Almost every second song that i wish to listen is not playing (stuck at 0:00) Offline play hardly works many songs won’t play. (also has No effect when setting to Offline mode.) When song get stuck...
  • Mihail
  • Spotify Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes