Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 68579 Views
  • 16 replies
  • 37 likes
  • 68579 Views
  • 16 replies
  • 37 likes

Superuser Contribution CarPlay and Spotify not working

Premium planUkiPhone 11 pro and CarPlay in Audi A3ios 14.4 My Question My issue is that whenever I connect my Spotify to my car cos CarPlay the playback is unreliable. Previously the music would randomly go fuzzy, resulting in me having to disconnect...

  • Regular
  • Premium plan Uk iPhone 11 pro and CarPlay in Audi A3 ios 14.4   My Question    My issue is that whenever I connect my Spotify to my car cos CarPlay the playback is unreliable. ...
  • Alex
  • Spotify Legend
  • 20172 Views
  • 8 replies
  • 1 likes
  • 20172 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Iphone Won't Cast to Google Device

PlanPremiumCountryUSADevice(iPhone XR, Iphone 12, iPhone 12 ProOperating System Internet WiFi(iOS 14.4)Internet (Fiber 1gbps up/down)WiFiUbiquitiMy Question or IssueFor over a year now my iPhone will not cast to any google home device. I have tried m...

  • Casual Listener
  • Plan Premium Country USA Device (iPhone XR, Iphone 12, iPhone 12 Pro Operating System Internet WiFi (iOS 14.4) Internet (Fiber 1gbps up/down) WiFi Ubiquiti My Question or Issue For over...
  • Chikowolf
  • Casual Listener
  • 911 Views
  • 2 replies
  • 0 likes
  • 911 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution EQ in 0.6.0

How do I access the built-in EQ in spotify? Before the update i just drawed a triangle in "now playing" window.This is a very important future for me because my headphones is crap with the original EQ settings

  • Casual Listener
  • How do I access the built-in EQ in spotify? Before the update i just drawed a triangle in "now playing" window. This is a very important future for me because my headphones is crap with the origin...
  • CarlosE
  • Moderator
  • 1727 Views
  • 7 replies
  • 0 likes
  • EQ in 0.6.0
  • 1727 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution [iOS] Spotify crashes on iPhone 7

PlanFreeCountryUSADeviceiPhone 7/32GBOperating SystemiOS 14 My Question or IssueHello.I am seeing Spotify crash on my iPhone 7/32GB/iOS 14. Looking for debug suggestions or info about known issues. Have tried app reinstall, data and cache clearing, d...

  • Visitor
  • Plan Free Country USA Device iPhone 7/32GB Operating System iOS 14   My Question or Issue Hello. I am seeing Spotify crash on my iPhone 7/32GB/iOS 14.  Looking for debug suggesti...
  • Alex
  • Spotify Legend
  • 648 Views
  • 3 replies
  • 0 likes
  • 648 Views
  • 3 replies
  • 0 likes

Spotify randomly starts playing other songs

PlanPremiumCountrySwedenDeviceiphone11Operating System(iOS 10) My Question or IssueHello,Since a couple of dags my spotify account randomly starts playing songs I have not started. And even when I´m not using the app i can start to play music from an...

  • Casual Listener
  • Plan Premium Country Sweden Device iphone11 Operating System (iOS 10)   My Question or Issue Hello, Since a couple of dags my spotify account randomly starts playing songs I have not ...
  • AyuTheHuman
  • Composer
  • 542 Views
  • 1 replies
  • 2 likes
  • 542 Views
  • 1 replies
  • 2 likes

Superuser Contribution Larger Tune Timer?!

I use Spotify as a spin/cycling instructor and heavily rely upon the timer for planning, navigating the workout session into segments. The timer is SOOO small that it is extremely difficult to teach with my readers and it is extremely hard to use my ...

  • Newbie
  • I use Spotify as a spin/cycling instructor and heavily rely upon the timer for planning, navigating the workout session into segments. The timer is SOOO small that it is extremely difficult to teach ...
  • Eni
  • Moderator
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Seing OS X local music files on my iPhone ...

PlanPremium CountryCanada Device(iPhone XS)Operating System(iOS 14 My Question or Issue In Spotify on my iMac (OS X 10.15.7), I have created a playlist and added some local file to it. All music files have been downloaded to Spotify and I also added ...

  • Music Fan
  • Plan Premium   Country Canada   Device (iPhone XS) Operating System (iOS 14   My Question or Issue   In Spotify on my iMac (OS X 10.15.7), I have created a playlist a...
  • Eni
  • Moderator
  • 1059 Views
  • 11 replies
  • 0 likes
  • Local music files
  • 1059 Views
  • 11 replies
  • 0 likes

Superuser Contribution AirPods no Music even if Song is playing

PlanPremiumCountryGermanyDeviceiPhone 7, iPad 7Operating SystemiOS 14.4 My Question or IssueI've been a Spotify Premium user for a good amount of time now but since the last ~ two months I am experiencing increasing issues when listening to music on ...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 7, iPad 7 Operating System iOS 14.4   My Question or Issue I've been a Spotify Premium user for a good amount of time now but since the last ...
  • jnsdrtlf
  • Casual Listener
  • 485 Views
  • 2 replies
  • 0 likes
  • 485 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify keeps reconnecting to iPhone when Apple Watch is being used

PlanPremiumCountryUSDeviceiPhone 11 & Apple Watch SEOperating SystemiOS 14.4 & WatchOS 7.3 My Question or IssueWhenever I opt to use my Apple Watch (w/ cellular) for streaming music without my phone it attempts to reconnect to my iPhone whenever I ge...

  • Regular
  • Plan Premium Country US Device iPhone 11 & Apple Watch SE Operating System iOS 14.4 & WatchOS 7.3   My Question or Issue Whenever I opt to use my Apple Watch (w/ cellular) for ...
  • CarlosE
  • Moderator
  • 5748 Views
  • 8 replies
  • 2 likes
  • 5748 Views
  • 8 replies
  • 2 likes

Superuser Contribution Songs skipping or saying not available

PlanPremiumCountryUSDeviceiPhone xROperating SystemiOS 14.4 My Question or Issue when I try yo play music it plays for about 15 seconds and skips to another song. It always skips to a song not on any of my playlists. after slipping to one of those so...

  • Newbie
  •   Plan Premium Country US Device iPhone xR Operating System iOS 14.4     My Question or Issue   when I try yo play music it plays for about 15 seconds and skips to an...
  • CarlosE
  • Moderator
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Spotify overheating phone

PlanPremiumCountryNz DeviceiPhone 11Operating SystemiOS 13.2.3 My Question or IssueMy phone gets very hot using Spotify either as the main app or in the background. Regardless of whether it’s downloading in the background it gets uncomfortably hot to...

  • Casual Listener
  • Plan Premium Country Nz   Device iPhone 11 Operating System iOS 13.2.3   My Question or Issue My phone gets very hot using Spotify either as the main app or in the background. Re...
  • Eni
  • Moderator
  • 13721 Views
  • 5 replies
  • 0 likes
  • 13721 Views
  • 5 replies
  • 0 likes

Superuser Contribution Offline mode not working properly on Premium account

PlanPremiumCountryArgentinaDeviceiPhone 7 Plus, PCOperating SystemiOS 14.4, Windows 10 My Question or IssueHi, I have been having trouble with the offline mode of my account, in both Windows 10 and in my iPhone. Whenever I try to run Spotify without ...

  • Regular
  • Plan Premium Country Argentina Device iPhone 7 Plus, PC Operating System iOS 14.4, Windows 10   My Question or Issue Hi, I have been having trouble with the offline mode of my account,...
  • CarlosE
  • Moderator
  • 744 Views
  • 5 replies
  • 1 likes
  • 744 Views
  • 5 replies
  • 1 likes

Superuser Contribution background canvases do not appear

PlanFreeCountryEgypt DeviceiPhone 7+operating system ios 14.4 hi i have an iphone 7+ and a normal (not premium) account on spotify. the background canvases absolutely do not appear to me. a multiple friends of mine have normal not premium spotify acc...

  • Casual Listener
  •   Plan Free Country Egypt  Device iPhone 7+ operating system  ios 14.4   hi i have an iphone 7+ and a normal (not premium) account on spotify. the background canvases ab...
  • Jeremy
  • Spotify Legend
  • 952 Views
  • 3 replies
  • 0 likes
  • 952 Views
  • 3 replies
  • 0 likes

[iOS] Music stop after open whatsapp

Music stops as a open WhatsApp, not sending voice notes, not what Ching videos. Just opening WhatsApp and the music stop. Please help, it’s becoming very annoying. Thank you

  • Visitor
  • Music stops as a open WhatsApp, not sending voice notes, not what Ching videos. Just opening WhatsApp and the music stop. Please help, it’s becoming very annoying. Thank you 
  • Billy-J
  • Spotify Star
  • 475 Views
  • 1 replies
  • 0 likes
  • iOS
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Carplay playing songs not on playlist

When playing a playlist in Apple Carplay, Spotify displays a playlist name, which makes it look like the playlist is selected, but plays different songs that are not on the playlist. It is confusing, because it is playing songs are by the same or rel...

  • Regular
  • When playing a playlist in Apple Carplay, Spotify displays a playlist name, which makes it look like the playlist is selected, but plays different songs that are not on the playlist. It is confusing,...
  • Ver
  • Spotify Legend
  • 889 Views
  • 1 replies
  • 0 likes
  • 889 Views
  • 1 replies
  • 0 likes

Skips to another song after a moment

Anytime I select a song to play it will play for a moment then switch to a random rap song. This happens when in any playlist or searching a random song. Also happens on multiple iOS devices and Apple TV. I have tried reinstalling the app and logging...

  • Newbie
  • Anytime I select a song to play it will play for a moment then switch to a random rap song. This happens when in any playlist or searching a random song. Also happens on multiple iOS devices and Appl...
  • Emilia_8
  • Community Legend
  • 419 Views
  • 1 replies
  • 1 likes
  • 419 Views
  • 1 replies
  • 1 likes

Superuser Contribution Living in Sweden but my phone language is in English - why is part of Spotify in Swedish?

I have a premium account, and this problem is both on my iPhone 12 on iOS 14.4 and on my MacBook Pro. I have tried android and there is the same problem. I live in Sweden, but I use English on all my devices. But I big part of content in Spotify is s...

  • Casual Listener
  • I have a premium account, and this problem is both on my iPhone 12 on iOS 14.4 and on my MacBook Pro. I have tried android and there is the same problem. I live in Sweden, but I use English on all my...
  • Mihail
  • Spotify Legend
  • 561 Views
  • 3 replies
  • 0 likes
  • 561 Views
  • 3 replies
  • 0 likes

Superuser Contribution My phone tries to sync with my computer and it also affects the volume

Hi, I have a Premium Family account (it is being used by two people). I am in Denmark and I have a MacBook pro and iPhone 11 pro v14.4 and at my computer Mojave v10.14.6 So, the annoying problem is the following: I am using Spotify on my computer, bu...

  • Newbie
  • Hi,    I have a Premium Family account (it is being used by two people).  I am in Denmark and I have a MacBook pro and iPhone 11 pro v14.4 and at my computer Mojave v10.14.6 &n...
  • Ver
  • Spotify Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Joe Rogan Podcast only playing when phone is in Airplane.

PlanFreeCountryUSADeviceIPHONE 7 PlusOperating SystemiOS 14.3 My Question or IssueAs the title states, I can only get the Joe Rogan podcast to play consistently from download when the phone is in airplane mode. When out of airplane mode the download ...

  • Casual Listener
  • Plan Free Country USA Device IPHONE 7 Plus Operating System iOS 14.3   My Question or Issue As the title states, I can only get the Joe Rogan podcast to play consistently from download...
  • Novy
  • Moderator
  • 1021 Views
  • 5 replies
  • 0 likes
  • 1021 Views
  • 5 replies
  • 0 likes

Spotify stops playing when I open Whatsapp

My Spotify stops playing music when I switch to Whatsapp. The only way I am able to resolve the issue is by quitting the Whatsapp application and then restarting it. PlanFree/PremiumCountryUKDevice(iPhone XR)Operating System(iOS 14.4) My Question or ...

  • Newbie
  • My Spotify stops playing music when I switch to Whatsapp. The only way I am able to resolve the issue is by quitting the Whatsapp application and then restarting it.  Plan Free/Premium Countr...
  • Billy-J
  • Spotify Star
  • 3861 Views
  • 1 replies
  • 0 likes
  • 3861 Views
  • 1 replies
  • 0 likes