Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
62800 Views
16 replies
37 likes

62800 Views
16 replies
37 likes

Superuser Contribution canvas feature gone

Canvas disappeared from my account and i don’t know how to take it back, my account is in the latest version, i just want to solve the problem because i love this app and i want to enjoy everything it can offer to me. I am running it up to date what ...

belladavis
Visitor
Canvas disappeared from my account and i don’t know how to take it back, my account is in the latest version, i just want to solve the problem because i love this app and i want to enjoy everything i...
2020-11-20 8:19:14 AM
2020-11-23 12:05:43 PM
Ivan
Spotify Legend
465 Views
1 replies
1 likes

465 Views
1 replies
1 likes

False advertisement 30 min no ad doesn’t work

I have been a Spotify user for nine years now. Their no ad for 30 mins is a great idea but it hasn’t worked for years now. (No I don’t click off the ad or click “no, thanks”. Also, this has happened over several devices over the past few years) for a...

Papersunz
Visitor
I have been a Spotify user for nine years now. Their no ad for 30 mins is a great idea but it hasn’t worked for years now. (No I don’t click off the ad or click “no, thanks”. Also, this ha...
2020-11-23 1:31:24 AM
386 Views
0 replies
0 likes

386 Views
0 replies
0 likes

Shuffle not working properly; repeat not turning off.

Currently using Spotify premium on my iPhone. Recently I’ve noticed my shuffle option is not working more often than it does. It will usually just load the next song in the list and turn off. I’ve also noticed that my repeat will not stay off. I’ll t...

robertxgarcia
Casual Listener
Currently using Spotify premium on my iPhone. Recently I’ve noticed my shuffle option is not working more often than it does. It will usually just load the next song in the list and turn off. I’ve al...
2017-10-23 12:59:49 AM
2020-11-22 9:11:39 PM
robertxgarcia
Casual Listener
612 Views
3 replies
0 likes

612 Views
3 replies
0 likes

Superuser Contribution [iOS][Other] Bug: queueing a non-downloaded song causes crash

On iOS or macOS, when I queue a non-downloaded song, once that song is reached the app stops playing music, and I have to close and reopen several times for it to work. I keep most of my songs downloaded due to the bad service I usually have and this...

rocketdv
Visitor
On iOS or macOS, when I queue a non-downloaded song, once that song is reached the app stops playing music, and I have to close and reopen several times for it to work. I keep most of ...
2020-11-15 5:32:36 PM
2020-11-22 1:20:47 PM
Mario
Spotify Legend
321 Views
1 replies
0 likes
iOS
Other

321 Views
1 replies
0 likes

Solved!!Superuser Contribution Battery sent from 98% to 40% in an hour

Device (iPhone 7 Plus)Operating System (iOS 12.1.2) My Question or IssueBattery is seriously draining even when plugged into power, background app refresh turned off and Spotify app is closed (double clicked and closed).

Billy-bob
Regular
Device (iPhone 7 Plus) Operating System (iOS 12.1.2) My Question or Issue Battery is seriously draining even when plugged into power, background app refresh turned off and Spotif...
2019-01-12 5:17:39 AM
2020-11-22 9:53:00 AM
Alex
Spotify Legend
55892 Views
12 replies
4 likes

55892 Views
12 replies
4 likes

Solved!!Superuser Contribution lancelmc22

PlanPremiumCountryUSADevice(iPhone Xs Max)Operating System(iOS 14.2) My Question or IssueI use the playlist section of the app to save albums in playlist folders that I create and organize by genre. After the last Spotify update, I noticed that the a...

lancelmc22
Music Fan
Plan Premium Country USA Device (iPhone Xs Max) Operating System (iOS 14.2) My Question or Issue I use the playlist section of the app to save albums in playlist folders that I creat...
2020-11-14 4:13:37 PM
2020-11-22 9:03:29 AM
Alex
Spotify Legend
7048 Views
25 replies
1 likes
bug

7048 Views
25 replies
1 likes

Spotify Beta for Apple Watch freezes

Premium PlanDevice(iPhone 11, Apple Watch S3) I don't recall opting in to the beta for the apple watch spotify app but I ended up having it on my watch somehow. Is there any way to opt out of it? I've tried uninstalling the beta app from my watch and...

124889075
Casual Listener
Premium Plan Device (iPhone 11, Apple Watch S3) I don't recall opting in to the beta for the apple watch spotify app but I ended up having it on my watch somehow. Is there an...
2020-11-21 5:58:47 PM
2020-11-22 7:35:02 AM
Billy-J
Spotify Star
674 Views
3 replies
0 likes

674 Views
3 replies
0 likes

Superuser Contribution Shuffle missing (off) for one playlist (free plan)

My Question or Issue:Previously, all my playlists had shuffle on. I like that. Now one of them has shuffle off. When I look at the list of playlists in “your library”, “Haruki Murakami’s vinyl collection” is the only one that doesn’t have the shuffle...

Yg4L
Regular
My Question or Issue: Previously, all my playlists had shuffle on. I like that. Now one of them has shuffle off. When I look at the list of playlists in “your library”, “Haruki Murakami’s vinyl coll...
2020-11-07 1:29:42 AM
2020-11-22 1:09:53 AM
Yg4L
Regular
858 Views
10 replies
0 likes

858 Views
10 replies
0 likes

Solved!! Some users see random song playing instead of song directly selected from artist page

PlanFreeCountryMultiple (e.g. USA). DeviceMultiple (e.g. iPhone)Operating SystemMultiple (e.g. iOS) My Question or IssueSome users are seeing something strange with Spotify.1. User searches for and browses to artist page, namely "Farhod"2. Clicks on ...

user-removed
Visitor
Plan Free Country Multiple (e.g. USA). Device Multiple (e.g. iPhone) Operating System Multiple (e.g. iOS) My Question or Issue Some users are seeing something strange with Sp...
2020-11-21 4:18:21 PM
2020-11-21 9:18:13 PM
EthanS1
Community Legend
522 Views
1 replies
0 likes

522 Views
1 replies
0 likes

Spotify local files show up on iPhone but not on computer

I have local files downloaded to my computer for a playlist that I want to make. This playlist has been working fine for about a month, and I have the files downloaded on my phone and the playlist works fine there as well. However, today some of the ...

elsbells_
Casual Listener
I have local files downloaded to my computer for a playlist that I want to make. This playlist has been working fine for about a month, and I have the files downloaded on my phone and the playlist wo...
2020-11-21 5:41:41 PM
166 Views
0 replies
0 likes

166 Views
0 replies
0 likes

Solved!! App constantly crashing listening to music

Plan: PremiumCountry: Australia Device: iPhone 10Operating System: iOS 14.2 My Question or IssueSpotify application constantly crashing whilst listening to music. Occurs both when phone is unlocked and locked, and the app closes fully (have to reopen...

isabellagrace98
Casual Listener
Plan: Premium Country: Australia Device: iPhone 10 Operating System: iOS 14.2 My Question or Issue Spotify application constantly crashing whilst listening to music. Occurs ...
2020-11-20 1:51:13 PM
2020-11-21 3:39:17 AM
isabellagrace98
Casual Listener
952 Views
2 replies
1 likes

952 Views
2 replies
1 likes

Iphone 6 plus: even with data cellular on, I can't stream music if im not connected to wifi

I live in Italy and use Fastweb as my data cellular provider, but the app doesn't seem to recognize that the cellular data is on and it keeps asking me to turn it on when im not connected to the wifi.PlanPremiumCountryItalyDeviceIphone 6 plusOperatin...

Joe_Tom
Visitor
I live in Italy and use Fastweb as my data cellular provider, but the app doesn't seem to recognize that the cellular data is on and it keeps asking me to turn it on when im not connected to the wifi...
2020-11-20 10:43:15 AM
2020-11-20 5:37:08 PM
Billy-J
Spotify Star
331 Views
1 replies
0 likes

331 Views
1 replies
0 likes

Superuser Contribution Mobile iOS Turn Shuffle Off Option free version

PlanFreeCountryUnited StatesDeviceiPhone 6sOperating SystemiOS My Question or IssueI have a couple of playlists that I set up in a particular order to listen to and I don't want those specific playlists to be shuffled. Is it possible to update the ap...

war_wolf_rogue
Visitor
Plan Free Country United States Device iPhone 6s Operating System iOS My Question or Issue I have a couple of playlists that I set up in a particular order to listen to and I don't w...
2020-11-16 1:40:24 PM
2020-11-20 3:53:33 PM
Mihail
Spotify Legend
438 Views
1 replies
0 likes

438 Views
1 replies
0 likes

Solved!! Albums/songs liked on Mac don't appear on iPhone

PlanPremiumCountryBelgiumDeviceMacBook Air 2017 - iPhone SEOperating SystemmacOS Big Sur 11.0.1 - iOS 14.2 My Question or IssueWhen I like a song or album on Spotify desktop, it doesn’t appear on my iPhone, not in the liked songs nor in the albums li...

mamamou2001
Casual Listener
Plan Premium Country Belgium Device MacBook Air 2017 - iPhone SE Operating System macOS Big Sur 11.0.1 - iOS 14.2 My Question or Issue When I like a song or album on Spotify desktop,...
2020-11-18 9:39:21 AM
2020-11-20 10:57:30 AM
mamamou2001
Casual Listener
411 Views
2 replies
0 likes

411 Views
2 replies
0 likes

Superuser Contribution Do not see recently saved playlists in library

PlanPremiumCountryUSADevice(iPhone 11 Pro 2020)Operating SystemiOS 14 (Happened on previous iOS as well.) My Question or IssueWhen I download and save a recently found (playlist/album/movie soundtrack) it does not show up in my library. Even after do...

David330
Newbie
Plan Premium Country USA Device (iPhone 11 Pro 2020) Operating System iOS 14 (Happened on previous iOS as well.) My Question or Issue When I download and save a recently ...
2020-11-15 4:18:43 AM
2020-11-19 3:34:50 PM
Elena
Moderator
243 Views
1 replies
0 likes

243 Views
1 replies
0 likes

Superuser Contribution Local files not playing

I have downloaded some local files in the past and play it on my iphone, and everything was working perfectly, but after the latest update for spotify, all of my local files music will not play, and not even able to be re-downloaded (it just uninstal...

anson_to19
Casual Listener
I have downloaded some local files in the past and play it on my iphone, and everything was working perfectly, but after the latest update for spotify, all of my local files music will not play, and ...
2020-09-14 1:17:06 PM
2020-11-19 3:00:28 PM
Alex
Spotify Legend
7892 Views
5 replies
1 likes

7892 Views
5 replies
1 likes

Superuser Contribution How can I stop Spotify starting automatically when connected to car

PlanFree/PremiumCountryRomaniaDevice(iPhone 6s)Operating System(iOS 10) My Question or IssueHi.I have this issue for some time now. Almost everytime my phone connect to my car via bluetooth spotify starts playing. Even if I'm listening to radio, CD o...

siliconsoul
Casual Listener
Plan Free/Premium Country Romania Device (iPhone 6s) Operating System (iOS 10) My Question or Issue Hi. I have this issue for some time now. Almost everytime my phone connect to my ...
2020-11-10 11:59:11 AM
2020-11-19 1:16:24 PM
Jeremy
Spotify Legend
1556 Views
3 replies
0 likes

1556 Views
3 replies
0 likes

Superuser Contribution App keeps crashing

Spoiler (Highlight to read) Hey, so im on iOS 14.2, running spotify 8.5.84.680 and for some reason my app keeps crashing after ~1:30 minutes. This suddenly started happening like a week ago and it’s driving me NUTS. Any help?

teo_iwnl
Regular
Hey, so im on iOS 14.2, running spotify 8.5.84.680 and for some reason my app keeps crashing after ~1:30 minutes. This suddenly started happening like a week ago and it’s driving me NUTS. Any...
2020-11-16 2:10:12 PM
2020-11-19 11:25:27 AM
Ivan
Spotify Legend
491 Views
1 replies
2 likes

491 Views
1 replies
2 likes

Superuser Contribution Song stops and resets to 3 seconds in

This has been going on for about a week now. I'll just play a song, and it'll just stop around 50-60 seconds in and when I go to Spotify, it says the song is 3 seconds in and I can't play it until I skip it and go back to it. It doesn't happen every ...

lysbliss11
Visitor
This has been going on for about a week now. I'll just play a song, and it'll just stop around 50-60 seconds in and when I go to Spotify, it says the song is 3 seconds in and I can't play it until I ...
2020-11-19 5:12:16 AM
2020-11-19 11:13:59 AM
Ivan
Spotify Legend
2005 Views
1 replies
0 likes

2005 Views
1 replies
0 likes

Superuser Contribution App crashes shortly after going into sleep mode

PlanPremiumCountryCanadaDeviceiPad Mini 4Operating SystemiPadOS 14.1 My Question or IssueMy app will abruptly close about a minute and a half after my device enters sleep mode. I've used other apps that play media in sleep mode and none have the same...

BigBologna
Regular
Plan Premium Country Canada Device iPad Mini 4 Operating System iPadOS 14.1 My Question or Issue My app will abruptly close about a minute and a half after my device enters s...
2020-11-11 8:32:29 PM
2020-11-19 6:04:56 AM
BigBologna
Regular
2165 Views
6 replies
0 likes

2165 Views
6 replies
0 likes

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