Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62856 Views
  • 16 replies
  • 37 likes
  • 62856 Views
  • 16 replies
  • 37 likes

Superuser Contribution App keeps crashing

Spoiler (Highlight to read) Hey, so im on iOS 14.2, running spotify 8.5.84.680 and for some reason my app keeps crashing after ~1:30 minutes. This suddenly started happening like a week ago and it’s driving me NUTS. Any help?

  • Regular
  •   Hey, so im on iOS 14.2, running spotify 8.5.84.680 and for some reason my app keeps crashing after ~1:30 minutes. This suddenly started happening like a week ago and it’s driving me NUTS. Any...
  • Ivan
  • Spotify Legend
  • 491 Views
  • 1 replies
  • 2 likes
  • 491 Views
  • 1 replies
  • 2 likes

Superuser Contribution Song stops and resets to 3 seconds in

This has been going on for about a week now. I'll just play a song, and it'll just stop around 50-60 seconds in and when I go to Spotify, it says the song is 3 seconds in and I can't play it until I skip it and go back to it. It doesn't happen every ...

  • Visitor
  • This has been going on for about a week now. I'll just play a song, and it'll just stop around 50-60 seconds in and when I go to Spotify, it says the song is 3 seconds in and I can't play it until I ...
  • Ivan
  • Spotify Legend
  • 2006 Views
  • 1 replies
  • 0 likes
  • 2006 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crashes shortly after going into sleep mode

PlanPremiumCountryCanadaDeviceiPad Mini 4Operating SystemiPadOS 14.1 My Question or IssueMy app will abruptly close about a minute and a half after my device enters sleep mode. I've used other apps that play media in sleep mode and none have the same...

  • Regular
  •   Plan Premium Country Canada Device iPad Mini 4 Operating System iPadOS 14.1   My Question or Issue My app will abruptly close about a minute and a half after my device enters s...
  • BigBologna
  • Regular
  • 2168 Views
  • 6 replies
  • 0 likes
  • 2168 Views
  • 6 replies
  • 0 likes

[iOS][Developer] Fix iOS 14 app widget impact on queue

I've added Spotify's new iOS 14 widget to my home screen (the square version, unclear if same impact is taking place in rectangular version). Every time I click into my app via the widget (which navigates to whatever current playlist I am listening t...

  • Newbie
  • I've added Spotify's new iOS 14 widget to my home screen (the square version, unclear if same impact is taking place in rectangular version). Every time I click into my app via the widget (which navi...
  • 381 Views
  • 0 replies
  • 0 likes
  • Developer
    iOS
  • 381 Views
  • 0 replies
  • 0 likes

Superuser Contribution Listing Artists in alphabetical order

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)iOSMy Question or IssuePutting Artists into alphabetical order I am using Spotify Premium on 2 iPod Touch6s and an...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS My Question or Issue Putting Ar...
  • Ver
  • Spotify Legend
  • 893 Views
  • 3 replies
  • 0 likes
  • 893 Views
  • 3 replies
  • 0 likes

Superuser Contribution Apple Watch 4 not showing player

I have and Apple Watch 4 and an iPhone 12 Pro both with the lates OS version.Sometimes when I listen to some music from Spotify and I turn the wrist my Watch does not show the music player but just the Watch face.Is it a Spotify bug or there's an opt...

  • Regular
  • I have and Apple Watch 4 and an iPhone 12 Pro both with the lates OS version. Sometimes when I listen to some music from Spotify and I turn the wrist my Watch does not show the music player but just...
  • Jeremy
  • Spotify Legend
  • 1051 Views
  • 13 replies
  • 1 likes
  • 1051 Views
  • 13 replies
  • 1 likes

Superuser Contribution Play ONLY favorite songs on an artist!

PlanFree/PremiumCountryGermanyDevice(iPhone X)Operating System(iOS 14.2) My Question or IssueFor the first time in some time today I wanted to listen to my favorite songs of a specific artist. Of all the songs he has released I favorited my favorite ...

  • Casual Listener
  • Plan Free/Premium Country Germany Device (iPhone X) Operating System (iOS 14.2)   My Question or Issue For the first time in some time today I wanted to listen to my favorite songs o...
  • Mihail
  • Spotify Legend
  • 1165 Views
  • 3 replies
  • 2 likes
  • 1165 Views
  • 3 replies
  • 2 likes

Superuser Contribution Apple Watch Beta with Cellular

PlanPremium StudentCountryUSADeviceiPhone X and Apple Watch 5th genOperating SystemIOS My Question or IssueI understand the app is in its Beta testing on the watch (in terms of playing independent of the phone app) but I have been having trouble gett...

  • Visitor
  • Plan Premium Student Country USA Device iPhone X and Apple Watch 5th gen Operating System IOS   My Question or Issue I understand the app is in its Beta testing on the watch (in terms ...
  • Jeremy
  • Spotify Legend
  • 914 Views
  • 3 replies
  • 2 likes
  • 914 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify Keeps Crashing/Draining Battery/Heating Phone Up

PlanPremiumCountryTurkeyDeviceiPhone 6SOperating System iOS 14.0 My Issue Spotify app keeps crashing and I can’t even listen to 1 whole song. I run Spotify, start and listen to a song, close my screen and I don’t know exactly how long it takes but th...

  • Visitor
  • Plan Premium Country Turkey Device iPhone 6S Operating System  iOS 14.0   My Issue  Spotify app keeps crashing and I can’t even listen to 1 whole song. I run Spotify, st...
  • Ivan
  • Spotify Legend
  • 1753 Views
  • 1 replies
  • 3 likes
  • 1753 Views
  • 1 replies
  • 3 likes

Superuser Contribution App freezing/crashing constantly

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 14.1 My Question or Issue I’ve been having a weird slew of issues that have been compounding recently. It started a few months ago with my phone running extremely slowly after having Spotify on fo...

  • Newbie
  •   Plan Premium Country US Device iPhone 8 Operating System iOS 14.1   My Question or Issue     I’ve been having a weird slew of issues that have been compoundin...
  • Ivan
  • Spotify Legend
  • 1177 Views
  • 1 replies
  • 0 likes
  • 1177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs not loading

PlanPremiumDeviceiPhone 6s and WindowsOperating SystemiOS 13 and Windows 10My Question or IssueI was making a playlist on desktop with normal songs and local files mixed. When I was finished making the playlist I looked on my iPhone if the local file...

  • Newbie
  • Plan Premium Device iPhone 6s and Windows Operating System iOS 13 and Windows 10 My Question or Issue I was making a playlist on desktop with normal songs and local files mixed. When I was fin...
  • Ver
  • Spotify Legend
  • 7244 Views
  • 3 replies
  • 0 likes
  • 7244 Views
  • 3 replies
  • 0 likes

Superuser Contribution [iOS][BT][RNS 315] Car mode not automatically launching

PlanPremiumCountryGermanyDeviceiPhone 8Operating SystemiOS 14.2 My Question or IssueI have paired my iPhone 8 to an VW RNS315. However, spotify does not enable car mode automatically when connected. The RNS 315 is a hands free device which support ph...

  • Regular
  • Plan Premium Country Germany Device iPhone 8 Operating System iOS 14.2   My Question or Issue I have paired my iPhone 8 to an VW RNS315. However, spotify does not enable car mode autom...
  • Alex
  • Spotify Legend
  • 1735 Views
  • 16 replies
  • 0 likes
  • 1735 Views
  • 16 replies
  • 0 likes

Superuser Contribution Group Session - Songs repeating

PlanPremiumCountryUKDevice(iPhone 11 PRO Operating SystemMost up to date system My Question or IssueWhen in a group session and my friend plays a bands radio, it seems to play fine for a while but then it will pay the first song in the radio over and...

  • Newbie
  • Plan Premium Country UK Device (iPhone 11 PRO  Operating System Most up to date system    My Question or Issue When in a group session and my friend plays a bands radio, it s...
  • Elena
  • Moderator
  • 963 Views
  • 1 replies
  • 0 likes
  • GroupListening
  • 963 Views
  • 1 replies
  • 0 likes

Superuser Contribution When offline only a single playlist works.

When my Spotify is offline and my phone has no internet connection the songs I have downloaded won’t play! They’re not greyed out, but won’t start or leave the 0:00 mark. Only one playlist works, usually the one I listen the most to or was listening ...

  • Casual Listener
  • When my Spotify is offline and my phone has no internet connection the songs I have downloaded won’t play! They’re not greyed out, but won’t start or leave the 0:00 mark.  Only one playlist wor...
  • Elena
  • Moderator
  • 656 Views
  • 3 replies
  • 0 likes
  • 656 Views
  • 3 replies
  • 0 likes

Superuser Contribution Prevent auto-update/do not delete local files on update

PlanPremiumCountryUSA Device(iPod touch 6)Operating System(iOS 12) My Question or Issue Spotify will periodically auto-update. When it does it deletes all of the local files that I have stored in my playlist. It is very hard to get the local files in...

  • Casual Listener
  •   Plan Premium Country USA   Device (iPod touch 6) Operating System (iOS 12)   My Question or Issue   Spotify will periodically auto-update.  When it does it del...
  • Elena
  • Moderator
  • 732 Views
  • 1 replies
  • 0 likes
  • 732 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists Randomly Removed From Downloads

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemCurrent iOS My Question or IssueI posted this several days ago in My Library but nobody responded so I am going to post it here to see if I get any help. The below is my post from Friday. ...

  • Regular
  • Plan Premium Country United States Device iPhone 11 Operating System Current iOS   My Question or Issue I posted this several days ago in My Library but nobody responded so I am going ...
  • Jeremy
  • Spotify Legend
  • 740 Views
  • 2 replies
  • 0 likes
  • 740 Views
  • 2 replies
  • 0 likes

controlling ios app through win10 is broken

DeviceIphone se1Operating Systemnewest My Question or IssueSpotify on windows is showing the incorrect song and song progress bar is at 100% when playing from iphone

  • Newbie
  • Device Iphone se1 Operating System newest   My Question or Issue Spotify on windows is showing the incorrect song and song progress bar is at 100% when playing from iphone
  • Billy-J
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Equalizer

PlanPremiumCountryFINLANDDeviceiPhone SE 2020Operating SystemiOS 14.0.1 Why doesn’t the iOS spotifys equalizer work with bluetooth devices? The sound just crackles and sounds broken when I use bass boost on iOS spotify equalizer when using bluetooth ...

  • Visitor
  •   Plan Premium Country FINLAND Device iPhone SE 2020 Operating System iOS 14.0.1   Why doesn’t the iOS spotifys equalizer work with bluetooth devices? The sound just crackles and ...
  • Billy-J
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Spotify glitching when listening to music (Problem fixed)

PlanPremiumCountryUSADevice(iPhone XROperating System(iOS 14.2My Question or IssueMy Spotify glitches out every song and i have tried reinstalling it, updating my phone and logging in/logging out. Please help this problem has been going on for days.

  • Casual Listener
  •   Plan Premium Country USA Device (iPhone XR Operating System (iOS 14.2 My Question or Issue My Spotify glitches out every song and i have tried reinstalling it, updating my phone and ...
  • kmcl
  • Casual Listener
  • 10582 Views
  • 4 replies
  • 0 likes
  • 10582 Views
  • 4 replies
  • 0 likes

Superuser Contribution Please please please please

Hello, I love you. You improve my life so much, and I love Joe Rogan. Thanks. Would you please please never stop my music after my playlist ends? I never ever want my music to just abruptly stop. You're great, I love spotify, thank you. Keep it up.

  • Visitor
  • Hello, I love you. You improve my life so much, and I love Joe Rogan. Thanks. Would you please please never stop my music after my playlist ends? I never ever want my music to just abruptly stop. You...
  • Ivan
  • Spotify Legend
  • 508 Views
  • 3 replies
  • 1 likes
  • 508 Views
  • 3 replies
  • 1 likes