Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
62546 Views
16 replies
37 likes

62546 Views
16 replies
37 likes

No "Go to radio" button

PlanFreeCountryRussiaDeviceIphone XOperating SystemiOS 13.5.1 Hello for everyone!The problem is that my phone does not have the "Go to radio" button and I cannot create a radio station based on my songs or artists. There is no such problem on a PC. T...

Ly4shii
Visitor
Plan Free Country Russia Device Iphone X Operating System iOS 13.5.1 Hello for everyone! The problem is that my phone does not have the "Go to radio" button and I cannot crea...
2020-07-17 8:19:11 AM
288 Views
0 replies
0 likes
labels

288 Views
0 replies
0 likes

Apple ID

So I made a new Spotify account with my Apple ID, then I changed the email from my Apple ID one to my regular email, but I still get emails to my Apple ID email, how can I fix this? I saw that you can erase the Apple ID account, but if I do that does...

TwoHealth
Visitor
So I made a new Spotify account with my Apple ID, then I changed the email from my Apple ID one to my regular email, but I still get emails to my Apple ID email, how can I fix this? I saw that you ca...
2020-07-17 7:10:26 AM
340 Views
0 replies
0 likes

340 Views
0 replies
0 likes

Songs keep skipping

Plan: Premium FamilyCountry: MexicoDevice iPhone 11 ProMaxOperating System: iOS 13 Since 2 weeks ago, every time my wife plays music the songs skip after some irregular number of seconds, sometimes it’s after 10 seconds, sometimes after 40 seconds, a...

victorfleal
Visitor
Plan: Premium Family Country: Mexico Device iPhone 11 ProMax Operating System: iOS 13 Since 2 weeks ago, every time my wife plays music the songs skip after some irregular number of ...
2020-07-17 2:03:47 AM
297 Views
0 replies
0 likes
iOS
Song skipping
Trouble with playing

297 Views
0 replies
0 likes

Superuser Contribution I have no queue button

(sorry not sure why the picture is blurry) PlanFreeCountryUnited States DeviceCurrently:iPhone 11, it was also gone on my iPhone 8Operating SystemiOS 13.5.1(idk if I understood the question sorry) My Question or IssueMy phone is missing the queue bu...

derpydonut5
Casual Listener
(sorry not sure why the picture is blurry) Plan Free Country United States Device Currently:iPhone 11, it was also gone on my iPhone 8 Operating System iOS 13.5.1(idk if I understoo...
2020-07-09 8:17:22 AM
2020-07-17 1:32:41 AM
derpydonut5
Casual Listener
1368 Views
3 replies
0 likes
queue
Queue Button

1368 Views
3 replies
0 likes

Go to Artist Radio > Blank Screen

PlanPremiumCountryUSADeviceiPhone 11 Pro / MacBook ProOperating SystemiOS 13.3.1 / MacOS 10.15.2 My Question or IssueClicking "Go to Artist Radio" does not work on a particular album I am trying to get a radio station for. The screen where the genera...

winterstate
Casual Listener
Plan Premium Country USA Device iPhone 11 Pro / MacBook Pro Operating System iOS 13.3.1 / MacOS 10.15.2 My Question or Issue Clicking "Go to Artist Radio" does not work on a particul...
2020-01-26 10:32:11 PM
2020-07-16 10:01:29 PM
awinhayden
Casual Listener
1000 Views
4 replies
0 likes

1000 Views
4 replies
0 likes

iPad Pro Slide Over problem

Hi!I have a problem with Slide Over mode on iPad Pro 11” app. Please take a look at the screenshot. I don’t know where is the bottom, but it seems to be a problem with app code. I think that it has to change because it’s very annoying due to the fact...

user-removed
Visitor
Hi! I have a problem with Slide Over mode on iPad Pro 11” app. Please take a look at the screenshot. I don’t know where is the bottom, but it seems to be a problem with app code. I think that it has...
2020-02-24 7:59:19 PM
2020-07-16 9:01:16 PM
paveltsialnou
Newbie
964 Views
6 replies
0 likes

964 Views
6 replies
0 likes

Solved!! issue

PlanFree/PremiumCountry UK Deviceiphone 8 plusOperating SystemiOS 13.5.1 My Question or Issue i can not view or open any songs

marwa1
Casual Listener
Plan Free/Premium Country UK Device iphone 8 plus Operating System iOS 13.5.1 My Question or Issue i can not view or open any songs
2020-07-16 3:48:48 AM
2020-07-16 8:23:40 PM
marwa1
Casual Listener
601 Views
6 replies
1 likes

601 Views
6 replies
1 likes

Intermittent connectivity issues

Hi I’m a spotify Premium plan user in Singapore. Currently using the iphone 11, iOS 13.5.1. I just got a Samsung earbuds+ recently and noticed that when I use it to listen to music on Spotify, the song keeps cutting off and lags sometimes and then an...

Joeyaderniz
Visitor
Hi I’m a spotify Premium plan user in Singapore. Currently using the iphone 11, iOS 13.5.1. I just got a Samsung earbuds+ recently and noticed that when I use it to listen to music on S...
2020-07-16 6:29:59 PM
2020-07-16 7:51:22 PM
Carmel_Beauty
Newbie
359 Views
1 replies
1 likes

359 Views
1 replies
1 likes

Solved!! Plays random song not in playlist

PlanFreeCountryUnited StatesDeviceiPhone XR Operating SystemIOS 13.5.1 When ever I play the Hamilton soundtrack, it plays a few songs, the plays random songs that are not in the playlist or related at all.

Aedan005
Regular
Plan Free Country United States Device iPhone XR Operating System IOS 13.5.1 When ever I play the Hamilton soundtrack, it plays a few songs, the plays random son...
2020-07-13 6:36:57 PM
2020-07-16 6:38:06 PM
Billy-J
Spotify Star
1262 Views
10 replies
0 likes

1262 Views
10 replies
0 likes

[iOS][Playlists] Ads

I keep getting ads saying if I watch it I get 30 minutes of music without ads. But I never get the full 30 minutes. Please fix

Sxvvy
Casual Listener
I keep getting ads saying if I watch it I get 30 minutes of music without ads. But I never get the full 30 minutes. Please fix
2020-07-15 12:02:59 AM
2020-07-16 6:09:55 PM
Joel-M
Composer
373 Views
1 replies
0 likes
iOS
Playlists

373 Views
1 replies
0 likes

Track

Plan FreeCountryKazakhstan Device Iphone 8 plus Operating System. IOS 13.5.1 I can’t control the music, rewind or click on the next track. I can’t click on the track and play it

itsnova
Regular
Plan Free Country Kazakhstan Device Iphone 8 plus Operating System. IOS 13.5.1 I can’t control the music, rewind or click on the next track...
2020-07-14 12:05:33 AM
2020-07-16 4:05:35 PM
Billy-J
Spotify Star
525 Views
8 replies
0 likes

525 Views
8 replies
0 likes

Album cover not showing in the bottom left corner

PlanPremiumCountryGermanyDeviceiPhone 11Operating SystemiOS 13.5.1 When playing songs (which as I noticed are not liked) very often the album cover is not showing up. Also the background color doesn’t change (just black).

plvster
Casual Listener
Plan Premium Country Germany Device iPhone 11 Operating System iOS 13.5.1 When playing songs (which as I noticed are not liked) very often the album cover is not showing up. Also the ...
2020-07-15 10:24:54 PM
2020-07-16 4:01:10 PM
Billy-J
Spotify Star
421 Views
3 replies
0 likes

421 Views
3 replies
0 likes

New update

PlanPremiumCountryPLDeviceiPhone 11Operating SystemiOS 13.6 I've recently started using Spotify again on my old account wich I haven't been using for two years. Now I'm back and I paid for Premium.But I'm really confused about updates. I think I have...

rina_
Visitor
Plan Premium Country PL Device iPhone 11 Operating System iOS 13.6 I've recently started using Spotify again on my old account wich I haven't been using for two years. Now I'm...
2020-07-16 3:32:29 PM
2020-07-16 3:46:57 PM
Billy-J
Spotify Star
289 Views
1 replies
0 likes

289 Views
1 replies
0 likes

Not Loading Playlists after Clicking Multiple Times.

Hello, every time I click on my Profile, the on “See All Playlist”, my playlists will not load and only say “ something went wrong, Reload”.... at least 3-4 days. Maybe since last update. ive tried deleting and reinstalling the app with no success. P...

6ucci6an6
Casual Listener
Hello, every time I click on my Profile, the on “See All Playlist”, my playlists will not load and only say “ something went wrong, Reload”.... at least 3-4 days. Maybe since last update.&nb...
2020-07-15 11:57:58 PM
2020-07-16 11:36:49 AM
6ucci6an6
Casual Listener
334 Views
2 replies
0 likes

334 Views
2 replies
0 likes

Why can’t I play an album? I press on it but it doesn’t go to it.

Plan: freeCountry: U.S DeviceiPhone XROperating SystemIOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Laceyswack
Casual Listener
Plan: free Country: U.S Device iPhone XR Operating System IOS (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-07-13 9:00:07 PM
2020-07-16 6:19:21 AM
Billy-J
Spotify Star
367 Views
3 replies
0 likes

367 Views
3 replies
0 likes

Show Preview of songs in an album

FreeAmericaiphone se I am unable to select the list of songs in an album, I have been able to in the past and this issue makes the app nearly unusable if you want to create a playlist. I can click on and look at the list of songs in a playlist but it...

Chad17
Casual Listener
Free America iphone se I am unable to select the list of songs in an album, I have been able to in the past and this issue makes the app nearly unusable if you want to create a playl...
2020-07-16 5:39:45 AM
258 Views
0 replies
1 likes

258 Views
0 replies
1 likes

And more

The and more option at the end of the track preview has stoped working, it seems to be locked to the track list, PlanFree/PremiumCountry UKDeviceIPHONE 7Operating System(iOS 13.) My Question or Issue

charneeta101
Newbie
The and more option at the end of the track preview has stoped working, it seems to be locked to the track list, Plan Free/Premium Country UK Device IPHONE 7 Operating System (iOS...
2020-07-15 1:09:31 PM
2020-07-15 3:14:41 PM
Emilia_8
Community Legend
291 Views
1 replies
0 likes

291 Views
1 replies
0 likes

Album songs not showing up

PlanFreeCountryUKDeviceiPhoneOperating SystemiOS My Question or IssueUsually, when I click on an album / artists overview of songs, more songs pop up and I’m able to scroll through them. That feature is now gone. But, for playlists, I can still do su...

Glitteryglass
Visitor
Plan Free Country UK Device iPhone Operating System iOS My Question or Issue Usually, when I click on an album / artists overview of songs, more songs pop up and I’m able to scro...
2020-07-15 2:47:29 PM
2020-07-15 3:11:34 PM
Emilia_8
Community Legend
2817 Views
1 replies
2 likes

2817 Views
1 replies
2 likes

Volume is way too low

PlanPremiumCountryUKDevice(iPhone 6s, All Alexa Devices, Car Stereo)Operating System(iOS latest) My Question or IssueThe volume level has decreased to the point of not being able to listen to music on the tube anymore.Alexa devices have to be on 60/7...

turnandshoot
Visitor
Plan Premium Country UK Device (iPhone 6s, All Alexa Devices, Car Stereo) Operating System (iOS latest) My Question or Issue The volume level has decreased to the point of not being ...
2020-07-15 12:24:51 PM
298 Views
0 replies
0 likes

298 Views
0 replies
0 likes

How do I register for Spotify premium with a 17 digit card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can’t enrol for Spotify premium because I have a 17 Digit credit card and the sign up only ...

Angie18
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I can’t...
2020-07-15 2:49:31 AM
2020-07-15 3:51:21 AM
Billy-J
Spotify Star
677 Views
1 replies
0 likes

677 Views
1 replies
0 likes

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