Help - iOS

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

MattSuda
Spotify Star
2023-09-24 10:26:17 AM
2024-11-02 11:14:33 AM
sapmi
Music Fan
63946 Views
16 replies
37 likes

63946 Views
16 replies
37 likes

Spotify Can Shuffle My Nuts

I was informed if you pay for premium you can disengage the shuffle function. But to have to do it every time is total BS. On every new album or playlist you look up. Albums and playlists are carefully sequenced. How has this become an acceptable fea...

MountainMoonman
Casual Listener
I was informed if you pay for premium you can disengage the shuffle function. But to have to do it every time is total BS. On every new album or playlist you look up. Albums and playlists are careful...
2020-05-07 2:56:18 AM
2020-05-07 3:00:26 AM
Jacob41
Newbie
373 Views
1 replies
0 likes

373 Views
1 replies
0 likes

Can't turn shuffle play off with premium account

PlanPremiumCountryUSADeviceiPhone XSOperating SystemiOS 13 My Question or IssueI have a premium account and shuffle play will not turn off. I tap the shuffle play icon in the bottom right corner in a individual song and and it turns white/grey. When ...

jimescobar
Newbie
Plan Premium Country USA Device iPhone XS Operating System iOS 13 My Question or Issue I have a premium account and shuffle play will not turn off. I tap the shuffle play icon ...
2020-05-07 2:44:49 AM
276 Views
0 replies
2 likes

276 Views
0 replies
2 likes

Solved!!Superuser Contribution Spotify app won’t open on iPhone

PlanFree/PremiumCountry Uk Device(iPhone XS Operating System(ios 10) My Question or Issuei got a message earlier asking me to clear space via the manage storage section and removed Spotify as nothing else was working. Now it won’t open to reload it. ...

Ph22
Newbie
Plan Free/Premium Country Uk Device (iPhone XS Operating System (ios 10) My Question or Issue i got a message earlier asking me to clear space via the manage storag...
2018-12-28 9:42:38 PM
2020-05-07 1:58:16 AM
JowettLim
Visitor
31026 Views
4 replies
0 likes

31026 Views
4 replies
0 likes

Superuser Contribution iPhone app crashes when connected to wifi?

I've never had a problem with Spotify but over the last few weeks whenever I've used it on my iPhone it will crash unless im not connected to the internet. Super annoying because I can only listen to my downloaded music and can't add to it - have tri...

Katey1403
Newbie
I've never had a problem with Spotify but over the last few weeks whenever I've used it on my iPhone it will crash unless im not connected to the internet. Super annoying because I can only listen to...
2017-09-30 12:02:40 AM
2020-05-07 1:45:37 AM
Daniek7171G
Visitor
5339 Views
2 replies
1 likes

5339 Views
2 replies
1 likes

iphone app crash at launch

Mmmm ... the app immediatly crash after launch since 3 days.I have an iphone 5s and the latest iOs version.Am I the only one having this issue ?Anything to do ? Thank you !

upndown
Newbie
Mmmm ... the app immediatly crash after launch since 3 days. I have an iphone 5s and the latest iOs version. Am I the only one having this issue ? Anything to do ? Thank you !
2015-03-27 9:44:42 PM
2020-05-07 1:05:36 AM
user-removed
Not applicable
531 Views
4 replies
0 likes

531 Views
4 replies
0 likes

iPhone 5s only works in airplane mode

A few days ago the spotify app on my iPhone 5s stopped working. It opens the loading screen and then closes out everytime. Only opens when I am in airplane mode. Deleted and redownloaded the app numerous times and still not working unless in airplane...

Gcw1
Casual Listener
A few days ago the spotify app on my iPhone 5s stopped working. It opens the loading screen and then closes out everytime. Only opens when I am in airplane mode. Deleted and redownloaded the app nume...
2018-05-03 2:56:34 PM
2020-05-07 1:03:54 AM
Ko80
Casual Listener
1538 Views
2 replies
1 likes

1538 Views
2 replies
1 likes

Shuffle Favors Unpopular Songs

PlanPremiumCountryUSADeviceDesktopOperating SystemmacOS Mojave My Question or IssueAnytime I shuffle a playlist, the shuffle is non-random, favoring songs I listen to less often or have not saved to my library. This sort of "Discovery Shuffle" is not...

jakethehuman18
Visitor
Plan Premium Country USA Device Desktop Operating System macOS Mojave My Question or Issue Anytime I shuffle a playlist, the shuffle is non-random, favoring songs I listen to less of...
2020-05-06 12:40:24 AM
351 Views
0 replies
0 likes

351 Views
0 replies
0 likes

Solved!! Recently played doesn’t update

Recently played doesn’t update. Played all day. Hoping the algorithms would pick up new suggestions. Instead of recommending artists from the same three similar artists for weeks now. Recently played only shows up to yesterday. On Mac and iOS. Yet on...

incredible
Regular
Recently played doesn’t update. Played all day. Hoping the algorithms would pick up new suggestions. Instead of recommending artists from the same three similar artists for weeks now. Rece...
2020-05-06 3:16:56 AM
2020-05-06 5:46:54 PM
incredible
Regular
925 Views
4 replies
0 likes

925 Views
4 replies
0 likes

Spotify App keeps crashing randomly

PlanPremiumCountryCanadaDevice(iPhone XR)Operating System(iOS 13.4.1) My Question or Issue My Spotify app keeps crashing randomly. For example, if I am scrolling through the UI to find a particular song/artist, it will hang and then crash out. Anothe...

joeshaw92
Casual Listener
Plan Premium Country Canada Device (iPhone XR) Operating System (iOS 13.4.1) My Question or Issue My Spotify app keeps crashing randomly. For example, if I am ...
2020-05-05 10:47:22 PM
2020-05-06 5:09:55 PM
joeshaw92
Casual Listener
1072 Views
1 replies
0 likes

1072 Views
1 replies
0 likes

Airplay timeout on iOS? v8.4.53

Today I've started to notice that whenever I pause playback while connected to an Airplay device, the Spotify app disconnects from the Airplay device and audio returns to the iPad speakers when I restart playback. Is this a new behavior for the app? ...

lbdsgn
Music Fan
Today I've started to notice that whenever I pause playback while connected to an Airplay device, the Spotify app disconnects from the Airplay device and audio returns to the iPad speakers when I res...
2018-06-27 8:13:15 AM
2020-05-06 2:45:02 PM
xunilhr
Regular
1178 Views
3 replies
0 likes

1178 Views
3 replies
0 likes

Solved!! Album audio and album art for 2 different bands have been swapped.

I’m trying to listen to Let’s Be Honest by Doll Skin, and it’s playing the audio from some Green Death song and the album art for the Green Death album Manufacturing Evil is showing instead of the album art for the Doll Skin album In Your Face (Again...

mooseconfirmed
Visitor
I’m trying to listen to Let’s Be Honest by Doll Skin, and it’s playing the audio from some Green Death song and the album art for the Green Death album Manufacturing Evil is showing instead of the&nb...
2020-05-06 5:37:05 AM
2020-05-06 7:20:00 AM
Onewave
Roadie
698 Views
1 replies
0 likes

698 Views
1 replies
0 likes

[Fixed] Artist's Full Album List Not Displaying on Discography Page

PlanPremiumCountryUnited StatesDevice(iPhone 7)Operating System(iOS 12.1.2) My Question or IssueUpdate: The latest update of the app (Ver. 8.4.94.812) has fixed this issueOn the iOS app, after updating to 8.4.88.280, the new layout does not allow me ...

neo24
Newbie
Plan Premium Country United States Device (iPhone 7) Operating System (iOS 12.1.2) My Question or Issue Update: The latest update of the app (Ver. 8.4.94.812) has fixed this issue O...
2019-01-15 4:14:04 PM
2020-05-06 3:59:13 AM
pounddog
Casual Listener
4443 Views
3 replies
14 likes

4443 Views
3 replies
14 likes

Similar artist recommendation doesn’t change

continually stuck on same three “similar artist” recommendations on iOS and Mac reinstalled all apps on iOS and Mac rotated through all sorts of music for weeks iPhone X latest iOS

incredible
Regular
continually stuck on same three “similar artist” recommendations on iOS and Mac reinstalled all apps on iOS and Mac rotated through all sorts of music for weeks iPhon...
2020-05-06 2:46:07 AM
227 Views
0 replies
0 likes

227 Views
0 replies
0 likes

Can not remove podcasts at all.

PlanPremiumCountryUSADevice(iPhone 11)Operating System(Current iOS) My Question or IssueAbout 3 months ago I started having problems removing downloaded podcasts. I could usually just reboot the app and it would then allow me to remove them but over ...

CaseFace5
Casual Listener
Plan Premium Country USA Device (iPhone 11) Operating System (Current iOS) My Question or Issue About 3 months ago I started having problems removing downloaded podcasts. I could usu...
2020-03-20 4:14:53 PM
2020-05-05 6:11:01 PM
CaseFace5
Casual Listener
1154 Views
4 replies
1 likes

1154 Views
4 replies
1 likes

Superuser Contribution Playlist bugged

last night i was looking through old wrapped playlists, everything was fine until tonight, when every time a song changes in my playlists, it comes back to playing a song from Spotify wrapped 2018 playlist; it does this on all playlists. Ive restarte...

TheFinalBlitzz
Newbie
last night i was looking through old wrapped playlists, everything was fine until tonight, when every time a song changes in my playlists, it comes back to playing a song from Spotify wrapped 2018 pl...
2020-05-05 6:07:47 AM
2020-05-05 11:22:39 AM
Ivan
Spotify Legend
715 Views
2 replies
0 likes

715 Views
2 replies
0 likes

Solved!! older iOS devices iOS 10 worked until restoring backup

my son uses an iPhone 5S for spotify. I renewd the iPohone now to give him a fresh experience. After that the spotify app wouldnt reload as apparently iOS 10xxx has been discontinued.I then restored the backup stored before this renewal - and also he...

foblion
Casual Listener
my son uses an iPhone 5S for spotify. I renewd the iPohone now to give him a fresh experience. After that the spotify app wouldnt reload as apparently iOS 10xxx has been discontinued. I then restore...
2020-05-04 4:41:34 PM
2020-05-05 8:14:05 AM
Maxim
Spotify Star
524 Views
1 replies
0 likes
IOS10
iPhone5s

524 Views
1 replies
0 likes

Solved!! i can’t change my profile at all after updating to premium

PlanPremiumCountryUSDeviceiphone xs maxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei updated to premium and i don’t see the option to change my account in any way. where it should say “edit profile” all it says is “fin...

eden8
Casual Listener
Plan Premium Country US Device iphone xs max Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i updated to premium and i don’t see the option to cha...
2020-05-04 10:03:25 PM
2020-05-05 8:13:22 AM
eden8
Casual Listener
513 Views
2 replies
0 likes

513 Views
2 replies
0 likes

Songs taking space twice for different accounts?

if for example, I have two accounts that follow and downloaded a certain playlist and I use two separate accounts on my phone (so as not to mess with my stats, one is for guilty pleasures) would spotify save the songs on my phone locally twice?

eyteenvargas
Casual Listener
if for example, I have two accounts that follow and downloaded a certain playlist and I use two separate accounts on my phone (so as not to mess with my stats, one is for guilty pleasures) would spot...
2020-05-05 2:09:54 AM
390 Views
0 replies
0 likes
downloads
local files
space

390 Views
0 replies
0 likes

Account won’t edit

Plan : premium Country : USA Device : IPhone XS My Question or Issue : My family has a Spotify family plan and I just began activating and creating my account today as I previously used Apple Music. I want to edit my display name and picture so I can...

Chrissychahine7
Visitor
Plan : premium Country : USA Device : IPhone XS My Question or Issue : My family has a Spotify family plan and I just began activating and creating my account tod...
2020-05-05 2:07:24 AM
242 Views
0 replies
0 likes

242 Views
0 replies
0 likes

Spotify Connect: connection lost within 5 seconds after pause

PlanPremiumCountryNetherlandsDeviceiPad mini 2019, Lenovo X1Operating SystemiPad OS 13.4.1, Windows 10 1909 My Question or IssueI often use Spotify Connect to control my iPad, which is connected to my amplifier, from my Windows 10 based laptop. This ...

RoodEnBlauw
Casual Listener
Plan Premium Country Netherlands Device iPad mini 2019, Lenovo X1 Operating System iPad OS 13.4.1, Windows 10 1909 My Question or Issue I often use Spotify Connect to control my iPad...
2020-05-04 5:13:25 PM
493 Views
0 replies
0 likes

493 Views
0 replies
0 likes

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